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About

When it comes to customer service challenges...the first few seconds and your first few words determine your success or failure.

Fast paced, energetic and loaded with excitement... the "What Do You Say?" Training Video puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations. It then provides realistic, practical answers that they can use on the job immediately.

Delivering up another large dose of fun... the "What Do You Say?" Card Game is grounded in the real world. Employees have to think quickly as they win cheers, Service Bucks and points. It’s a great mix of serious fun and high impact learning.

A powerful tool that no employee should be without... the "What Do You Say?" Employee Handbook takes over where the training video and game leave off, providing practical answers to over 100 difficult customer service situations, including disruptive guests, diversity challenges, disability issues, etiquette and more.

"What Do You Say?" will help you learn the key words and phrases needed to handle tough customer situations
with ease and confidence.

This training package includes:
* 1 What do you Say? video
* 10 What do you Say? Pocket Cards
* 10 What do you Say? Employee Handbooks
* 1 What do you Say? Card Game with Service Bucks
* 1 What do you Say? Customer Comment Program
* 1- 30 Page Manager’s Guide 

Streaming and Online Delivery Information for this training program.

Topics
Customer Service
Motivational Videos
Sales Training
Uses
Improving Sales and Service
Retail Training
Dealing With Difficult or Angry Customers
Entry Level Customer Service
Release Date
Jan 1, 2003
Video Running Time (minutes)
22:00
Captioning
Closed Caption
Producer
Media Partners
Presentation Style
Humorous Presentation
Course ID
00317

Guides & Workbooks

Description
Download What Do You Say? - Leader's Guide Preview
Download What Do You Say? - Handbook Preview
Download Online Delivery and Streaming Info Preview

Only preview versions of handouts can be viewed without a license.

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