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Explore ways that quality - as defined by the customer - is the key to competing successfully in global markets. Through case studies, World Class Quality examines the critical elements that fuel the success of four companies that have international reputations for quality and have achieved global success:

  • Rational
  • Trumpf
  • Playmobil
  • Hurco Companies

In this motivational presentation, Tom Peters goes on location to visit midsize companies in Germany, where quality is an obsession, customers define the product, skilled workers create high value, and the commitment to global competitiveness keeps them on the leading edge.

Tom then returns to the U.S. to visit an American company that is learning - and thriving - on the lessons learned. The companies profiled include Rational, Trumpf, Playmobil and Hurco Companies.

Key Learning Points

  • Understand the concepts of world-class quality
  • Explore the implications of the concepts for their own work situations
  • Develop specific ideas for improvement

This is available as part of

Tom Peters Online Library
Tom Peters in one of the most prolific and respected management and business authorities in the world today. Now you can access the entire Tom Peters library of programs at one time for only $799 for 1 year of online training or 100 views, which ever comes first.
This entire library is only $799 for 1 year of online training or 100 views, which ever comes first. Order now on our ArcLearn site for instant access. If you are looking for an exceptional value in training, then look no further. The Tom Peters Training Library will provide you with 24 different vi... read more
Topics
Customer Service
Leadership and Management
Special Offers and Combo Packages
Uses
Quality
An Enterprise Media Program
Video Running Time (minutes)
72:00
Lead Distributor
Enterprise Media
Producer
Enterprise Media
Featured Talent
Tom Peters
Presentation Style
Motivational w/Case Studies
Course ID
00340

Guides & Workbooks

Description
Download World Class Quality - Discussion Guide Preview

Only preview versions of handouts can be viewed without a license.

Chapters

Chapter
Introduction
Runtime: 1:19
Rational
Runtime: 14:22
Trumpf
Runtime: 14:42
Playmobil
Runtime: 12:58
Hurco Companies
Runtime: 12:06

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