Enterprise Media is your one stop solution for your training needs: including streamed learning, DVDs, USBs, and more.
The Power of Behavior
How people behave when dealing with customers and colleagues can determine the success or failure of each interaction. In If Looks Could Kill, a spoof detective case, careless failure has created a victim.
At the doctor’s office, the shoe shop, the post office, and the station you will see how customers were driven to distraction by careless behavior. Our detective must piece together a customer’s movements to see how a suspects’ behavior led to their demise.
This lighthearted video raises some simple but key issues. As your team watches this program, they will learn how to deal with customers by being professional, and by choosing their behavior. Personal problems and issues need to be hidden so the customer feels welcome and at ease.
Key Learning Points
- Behavior breeds behavior
- Behavior is a choice
- Behavior can be used to help a transaction
- Customers should be welcomed and put at their ease
- DVD (28 mins)
- CD-ROM containing:
- Leader’s Guide
- Participant Worksheets
- PowerPoint Presentation
- Self-study Workbook