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A unique and memorable tool for resolving workplace conflict.

What causes the most stress across ALL occupations? The interpersonal conflicts we all experience on a daily basis - with coworkers or supervisors. Give your employees a memorable, easy-to-implement tool to resolve conflict.

Rather than using a more complicated model, What to Do When Conflict Happens introduces 4 easy-to-implement steps to C.A.L.M.

C.A.L.M.

  • C-CLARIFY the issue
  • A-ADDRESS the Problem
  • L-LISTEN to the other side
  • M-MANAGE your way to resolution

     What makes the C.A.L.M. approach unique is the first stage - CLARIFY, where employees step back and think. They rationally examine what’s happening, why it’s happening, why they feel the way they do, and what they need to keep in mind as they address the issue.

    All four stages are depicted in the video program as the following stories unfold:
  • In a General Office Environment, two people clash when one is routinely late getting information to a co-worker who needs the data to build a month-end report.
  • On the Plant Floor, a team member refuses to follow safety protocol, jeopardizing everyone’s safety as well as the team’s ability to earn bonus money.
  • In a Healthcare Facility, two team members struggle with limited resources - they have to share a much-needed machine, but one is monopolizing it.
  • Added Vignette-Shows how to "scale back" the C.A.L.M. model when there isn’t time to use the full approach. This shows the versatility and usability of the program.

    The video program is based on the book of the same title by Eric Harvey and Steve Ventura of the Walk the Talk book series.

Includes

  •  DVD with bonus segment for organizational leaders
  • Leader’s Guide
  • PowerPoint Presentation on CD-ROM
  • 10 Participant Workbooks
  • 1 What to Do...When Conflict Happens Book
  • 10 Reminder Cards

 produced by CRM

Topics
Employees: From Hiring to Discipline
HR and Workplace Issues
Uses
Workplace Violence
Conflict Resolution
Release Date
Jan 1, 2007
Video Running Time (minutes)
21:00
Producer
CRM
Presentation Style
Dramatic Vignettes
Course ID
00413

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