Enterprise Media is your one stop solution for your training needs: including streamed learning, DVDs, USBs, and more.

Short preview

All pricing


"Customer service just isn’t what it used to be.”
That statement can’t be supported with statistics but not many would argue it. The GOOD news is that organizations offering EXCELLENT customer service now have a greater competitive advantage than ever before!

Who Cares?, a customer service training program can play a critical role in giving your organization just such an advantage! 

Who Cares identifies and illustrates the four simple but critical cornerstones of excellent customer service: 

  • GREET the customer
  • RESPECT the customer
  • LISTEN to the customer
  • REALLY help the customer!

In reality, most customer service representatives really do care. But, they often neglect, or fail to remember those basic behaviors that send that caring message to your clients. It’s also too easy for them to forget the important role they play in your organization’s success. Who Cares provides both the information and inspiration your staff needs to provide winning customer service.
An engaging host provides narration between a wide variety of realistic and thought-provoking customer service scenes. The viewer is reminded to put themselves in the customer’s shoes as “wrong way” and “right way” service examples are provided. Retail, hospitality, food service, banking and government settings along with man-on-the-street commentaries provide an informative and fast-paced training experience.

Who Cares? We do! And so do you!


  • DVD
  • Comprehensive Leader’s Guide
  • PowerPoint Presentation on CD-ROM

Also available in a Government Version

Additional Videos
Government Version
Customer Service
Motivational Videos
Sales Training
Improving Sales and Service
Retail Training
Government Customer Service
Video Running Time (minutes)
Presentation Style
Dramatic Presentation
Course ID

Guides & Workbooks

Download Who Cares? - Leader's Guide Preview

Only preview versions of handouts can be viewed without a license.

You might also like

Retail Learning Library
The Retail Learning Library is a Series that covers orientation, selling skills, customer service, recruiting, leadership, loss prevention, and harassment & discrimination.
The Retail Learning Library is a 7 DVD Series that covers: Orientation Selling Skills Customer Service Recruiting, Interviewing, and Hiring Leadership Through Communication Loss Prevention Harassment and Discrimination Actions and Attitudes (18 Minutes) Today, more than ever, the biggest advantage o... read more
Love Your Customers & Love Your Difficult Customers
John O'Hurley's Message will be music to your ears in this humorous customer service training package, "Love Your Customers" and "Love Your Difficult Customers!" Laugh as you learn the essential basics of excellent customer service. 
Hollywood celebrity John O'Hurley explains four essential steps to great service. John O'Hurley is as much as part of business as he is show business. He has been embraced for his business savvy by Business Week, Time, CNBC and more. Most notably known as the eccentric catalogue clothier J. Peterman... read more
Featured Programs DVD style course with completion certificate only
Customer Service Training Series
How to Achieve Consistent Excellence in Customer Service The 3 programs in this series offer real-life examples and give you specific steps to implement in your organization.
How to Achieve Consistent Excellence in Customer Service The 3 programs in this series offer real-life examples of service excellence that give you specific steps to implement in your organization. No matter what customer service programs you currently use, this series is an effective and valuable e... read more
Adventures in Sales, Service, and Self-Esteem
Motivate and inspire your employees to higher levels of sales and service. You'll be entertained with animation, music and effects as you learn six key lessons.  Bonus material on angry customers.
Do you need to motivate and inspire your employees to higher levels of sales and service? Are you looking for good ideas to make your customers happier? Are you looking for a way to deal with angry customers?If you are, then you need Adventures in Sales, Service and Self-Esteem. You’ll be entertaine... read more
DVD style course with completion certificate only