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A part of The SALE Series, Support the SALE for Service and Support Professionals is specifically designed for professionals who support sales teams in their organizations. This program introduces a basic S.A.L.E. process which gives participants a comprehensive approach to supporting the sales process. Learning activities include opportunities to explore and practice skills and strategies for upselling, referring business and responding to challenging customer situations.
The S.A.L.E. Process:
- S - Set the stage
- A - Analyze needs
- L - Link to solutions
- E - Establish commitment
Learning Point Highlights:
- Explains how to build trust with prospects and customers
- Demonstrates ways to maintain customer loyalty when handling complaints
- Describes how to recognize opportunities and "up sell" existing customers
The videos used in this program are:
S.A.L.E. One Step at a Time for Service and Support Professionals - 32 Minutes
S.A.L.E. Putting it all Together for Service and Support Professionals - 11 Minutes
S.A.L.E.S. Supporting the Sales Process - 14 Minutes