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A part of The SALE Series, Support the SALE for Service and Support Professionals is specifically designed for professionals who support sales teams in their organizations. This program introduces a basic S.A.L.E. process which gives participants a comprehensive approach to supporting the sales process. Learning activities include opportunities to explore and practice skills and strategies for upselling, referring business and responding to challenging customer situations.

The S.A.L.E. Process:

  • S - Set the stage
  • A - Analyze needs
  • L - Link to solutions
  • E - Establish commitment

Learning Point Highlights:

  • Explains how to build trust with prospects and customers
  • Demonstrates ways to maintain customer loyalty when handling complaints
  • Describes how to recognize opportunities and "up sell" existing customers

The videos used in this program are:

S.A.L.E. One Step at a Time for Service and Support Professionals - 32 Minutes

S.A.L.E. Putting it all Together for Service and Support Professionals - 11 Minutes

S.A.L.E.S. Supporting the Sales Process - 14 Minutes

This is available as part of

The S.A.L.E. Series
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Topics
Customer Service
Motivational Videos
Sales Training
Uses
Improving Sales and Service
Retail Training
Dealing With Difficult or Angry Customers
Release Date
Jan 1, 2006
Video Running Time (minutes)
57:00
Producer
Sollah
Presentation Style
Dramatic Presentation
Course ID
00431

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