Defining Respect in Healthcare

Help all employees experience, first hand, the critical role respect plays in ensuring compassionate and effective healthcare!

Today most hospitals are understaffed. With that in mind, Another Look: Defining Respect in Healthcare is designed for healthcare professionals and trainers to conduct high-impact training in just 60 minutes; allowing staff to receive critical training and return to the floor quickly.

Do you really know how your patients and coworkers define respect? This compelling program immerses participants in a unique learning experience that explores how unconscious mindsets and hidden biases impact both patient and coworker interactions. It outlines a straight-forward protocol that can be used to help avoid or resolve situations before they negatively impact quality of care.

This program features the C.A.R.E. model:

• C - Consider before you act
• A - Accept differences in others
• R - Respect others’ feelings
• E - Engage in the process

Learning Point Highlights:

• Introduces the framework C.A.R.E. (Consider, Accept, Respect, Engage)
• Defines cultural competence and its importance in healthcare settings
• Helps employees recognize how mindsets and hidden biases influence workplace interactions

The JCAHO accreditation process includes several training requirements that must be met such as: teambuilding, diversity and leadership. Another Look speaks directly to these issues—taking participants on a journey of discovery that helps teach the importance of creating an inclusive work environment that enables the delivery of respectful and culturally-appropriate healthcare.

The healthcare industry is extremely competitive. Through educational programs such as Another Look, staff will gain the skills required to help reduce conflict and increase effectiveness, boost morale, improve patient service and safety.