617-354-0017

Enterprise Media is your one stop solution for your training needs: including streamed learning, DVDs, USBs, and more.

Short preview

All pricing

About

Real Choices. Right Decisions.

Promoting Ethical Conduct - Specifically for Healthcare Professionals.

Teach your employees what it really means to consistently act with integrity—the kind of integrity that leads to organizational excellence

Integrity Everyday is designed specifically for healthcare institutions.

This video-driven workshop will help create a safe environment of committed, ethical employees by giving them a common language to discuss and address today’s most challenging ethical work-related issues, including:

  • Billing and coding
  • Quality of care
  • Internal reporting
  • Giving and receiving gifts
  • Document retention and destruction
  • Customer service, culture and community

 

This program features the A.C.T. decision-making model:

  • A - Analyze the situation
  • C - Consider the consequences
  • T - Take appropriate action

 

Learning Point Highlights:

  • Communicates clear expectations regarding ethical integrity in the healthcare workplace
  • Reinforces policies and procedures for addressing ethics and compliance concerns
  • Illustrates the use of the A.C.T. model in common work-related ethical situations
Topics
Healthcare
Customer Service
HR and Workplace Issues
Uses
Ethics
Healthcare Workplace Issues
Healthcare Customer Service
Release Date
Jan 1, 2007
Video Running Time (minutes)
17:00
Producer
Sollah
Presentation Style
Dramatic Presentation
Course ID
00469

Guides & Workbooks

Description
Download Facilitator's Guide Preview
Download Facilitator's Resource Preview

Only preview versions of handouts can be viewed without a license.

You might also like

Another Look
Defining Respect in Healthcare Help all employees experience, first hand, the critical role respect plays in ensuring compassionate and effective healthcare!
Defining Respect in Healthcare Help all employees experience, first hand, the critical role respect plays in ensuring compassionate and effective healthcare! Today most hospitals are understaffed. With that in mind, Another Look: Defining Respect in Healthcare is designed for healthcare professional... read more
HIPAA Privacy Compliance Scenarios
This HIPAA training program covers the basics of the HIPAA Privacy Rule and shows examples of what is necessary to comply.
This HIPAA training program covers the basics of the HIPAA Privacy Rule and shows examples of what is necessary to comply.This must-see program uses specific scenarios to illustrate privacy do’s and don’ts.HIPAA is the Health Insurance Portability and Accountability Act Key Learning Points HIPAA bas... read more
How to Connect in Healthcare on 90 Seconds or Less
Learn how to naturally make a genuine connection with patients, family members, and co-workers from expert Nicholas Boothman.
In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression and positive connection are almost immeasurable. This engaging and motivational video will teach your team how to naturally make a genuine connection with patient... read more
Patient Diversity: Beyond the Vital Signs
You’ll witness the valiant, yet often flawed attempts of nurses, orderlies and doctors to find a course of treatment for patients whose cultural beliefs toward medicine they do not understand.
Spend the afternoon in almost any hospital and you’ll discover the challenges of providing - and receiving - medical care in this increasingly diverse era. That’s the lesson delivered in Patient Diversity: Beyond the Vital Signs.You’ll witness the valiant, yet often flawed attempts of nurses, orderl... read more
Service Heroes: Customer Service Turnaround
Baptist Health Care is a leader in customer satisfaction. But a decade ago, it was a different story. Learn how this healthcare organization became a leader in service and a model for employee satisfaction!
Baptist Health Care ranked in the 10th percentile in customer satisfaction just a few years ago. Now they are ranked #1 in an independent survey of over 600 hospitals! Their incredible turnaround makes for one of the greatest customer service stories ever told. This program offers real-life examples... read more
DVD style course with completion certificate only
Six Steps to Greatness: Customer Service Agenda
Go on location to Baptist Memorial Hospital and learn how they achieved their top customer service ranking!  
This program introduces six of the key steps used to achieve a customer service turnaround. The content is specifically aimed at leaders with responsibility for implementing customer service strategies and attaining service improvement goals. Specific steps in the Baptist Health Care turnaround are ... read more
DVD style course with completion certificate only
General Hospitable
Learn how to improve customer interactions at all levels in a healthcare setting with "General Hospitable."
Did you know that most patient complaints have nothing to do with medical issues? Most complaints arise because patients feel they aren’t being listened to, or feel that their questions or concerns are being left unanswered. That’s why your staff need to understand the importance of addressing patie... read more
Sexual Harassment In Healthcare Is It Or Isn't It
The Sexual Harassment In Healthcare Is It Or Isn't It training program illustrates 13 specific instances of sexual harassment and how to prevent it from happening in your workplace.
Often, sexual harassment occurs in the workplace due to a lack of understanding about what constitutes harassment. The Sexual Harassment In Healthcare Is It Or Isn't It training program illustrates 13 specific instances of sexual harassment and how to prevent it from happening in your workplace.By d... read more
Harassment Is... Healthcare
The popular Harassment Is ... Healthcare training program will raise awareness regarding harassment and will explain the do's and don'ts of creating a respectful workplace for everyone.
The popular Harassment Is ... Healthcare training program will raise awareness regarding harassment and will explain the do's and don'ts of creating a respectful workplace for everyone. Key Learning Points Define and identify the various types and forms of harassment Follow guidelines to prevent har... read more
Disruptive Behavior: Too Great A Cost
Disruptive Behavior points out the impact of disruptive behavior on employee health, morale, performance, turnover, organization's reputation, communication, teamwork and patient safety.
The Disruptive Behavior Too Great A Cost training video defines disruptive behavior among healthcare workers, providing examples and differentiating subtle forms from obvious manifestations. Disruptive Behavior points out the impact of disruptive behavior on employee health, morale, performance, tur... read more
Workplace Ethics
Ethics matter. It’s not just the big scandals you see in the news, but the small everyday decisions that add up, too. In fact, that’s where you need to draw the line—with the little things—before serious damage is done.
Show employees how a culture of integrity benefits everyone. Ethics matter. It’s not just the big scandals you see in the news, but the small everyday decisions that add up, too. In fact, that’s where you need to draw the line—with the little things—before serious damage is done. This award-winning ... read more