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DVD

$545.00

About

Remarkable Customer C.A.R.E. On The Phone

Great customer service professionals make a choice. Everyday, with every customer, on every call, they choose to do all they can to make their customers experience as positive as it can be.

In other words, they know how to care.

From being an active listener and gracefully guiding phone calls, to handling dissatisfied customers and keeping a fresh outlook call after call, Its Your Call emphasizes personal accountability as it teaches your employees to actively improve their telephone customer service skills.

Key Concepts 

  • Connect: Meet Customers "Where They Are"
  • Attentive: Give Every Customer Your Full Attention
  • Responsible: Own The Call; Never Take Things Personally
  • Enthusiatic: Treat Every Customer As Your Only Customer

 

Package Includes:

  • DVD (25 Minutes)
  • Leader's Guide
  • Pocket Reminder Cards
Topics
Customer Service
Sales Training
Uses
Retail Training
Telephone Customer Service
Release Date
Jan 1, 1999
Video Running Time (minutes)
25:00
Producer
Star Thrower
Presentation Style
Dramatic Presentation
Course ID
00495

Guides & Workbooks

Description
Download Leader's Guide Sample Preview

Only preview versions of handouts can be viewed without a license.

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