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Remarkable Customer C.A.R.E. On The Phone
Great customer service professionals make a choice. Everyday, with every customer, on every call, they choose to do all they can to make their customers experience as positive as it can be.
In other words, they know how to care.
From being an active listener and gracefully guiding phone calls, to handling dissatisfied customers and keeping a fresh outlook call after call, Its Your Call emphasizes personal accountability as it teaches your employees to actively improve their telephone customer service skills.
- Connect: Meet Customers "Where They Are"
- Attentive: Give Every Customer Your Full Attention
- Responsible: Own The Call; Never Take Things Personally
- Enthusiatic: Treat Every Customer As Your Only Customer
- DVD (25 Minutes)
- Leader's Guide
- Pocket Reminder Cards
Guides & Workbooks
- Download Leader's Guide Sample Preview
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