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New Release! 2nd Edition!
It's A Dog's World is a classic, bestselling training DVD for professionals in healthcare. In just 14 minutes you'll never be able to view patient interactions the same way again! This light-hearted look through the patient's perspective bypasses typical viewer resistance and engages the imagination as a typical patient's journey is compared to his dog's treatment at the vet's office.
An impossible-to-ignore viewing experience and customer favorite!
- Provides actionable techniques for improving patient satisfaction scores
- Demonstrates how to manage patient anxiety at key points of interaction
- Models the fundamentals of patient-centered care in only 14 minutes
- Works well for both staff meetings and formal training programs
A smile. A reassuring manner. Undivided attention. Thoughtful, thorough follow-up calls. In today's busy healthcare settings, these little things often fall by the wayside.
But when it comes to quality initiatives and patient satisfaction, it's the little things that matter most.
This newly-updated version of the customer favorite It's a Dogs World shows that everyone employed in a medical office, hospital or clinic can make a difference in improving customer service.
The story follows a man and his dog who go out for a walk one day and end up needing medical attention - fast. Man goes to his healthcare provider, dog goes to the vet, but one patient ends up with a far better experience. Here's a hint: It's not the man. Turns out a dog's world is actually the nicest place to be if you get hurt.
It's a Dog's World shows:
- The patient experience from the patient's point of view
- Easy ways to reassure people at critical points in their medical journey
- The importance of respecting the patient's time, feelings and dignity
- How an unprofessional manner erodes patient trust
- Why follow-through is so important
- The fundamentals of patient-centered care
Whether they're a volunteer, nurse, nurse practitioner, tech, doctor or physician's assistant, Its a Dogs World reminds each and every healthcare worker that little things go a long way toward making patients feel more human - and less like a number. A variety of fun Dog's World training reminders are available to help you reinforce this message!
- "It's a Dog's World" DVD containing the new 2nd Edition and the original 1st Edition
- "It's a Dog's World" Leader's Guide to reinforce the principles of the video
- CD-ROM with PowerPoint Presentation and PDF's of the Participant Handouts
- 10 Reminder Cards
produced by CRM
Guides & Workbooks
- Download It's a Dog's World - Sample Print Materials Preview
Only preview versions of handouts can be viewed without a license.