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Treat your customer like a Guest in your home.
That’s the message behind this hilarious new version of the classic bestseller. We all know how to take care of a guest in our home: we welcome them, we take care of their needs, we thank them for coming and we invite them back.
A guest at work is no different. It’s that simple and that important.
The fortunes of any business rise and fall based upon the level of service it delivers to its customers. No matter how large or complex an organization may be, great service usually comes down to one employee, serving one guest, one day at a time.
This brand new training comedy will forever change the way your employees view their customers, their guests, by reminding them that everything we need to learn about delivering great customer service, they already know.
The Guest training video shows how to treat customers as guests... It’s as simple as:
- Welcoming Them
- Using their Name
- Taking Care of their Needs
- Thanking Them
- Inviting Them Back
The Guest is a must-see training video for any employee who works with customers. It’s filled with great wit and memorable scenes that will offer managers a springboard for lively discussion about how to improve customer service.
The entertaining way in which the customer service message is delivered within the video will keep the attention of employees in any type of business. As a matter of fact, the 14-minute video is so engaging you may find yourself wishing Ken took you to one more customer service venue before finishing his breakfast...
In this remake of the classic, The Guest gets an updated look and some new scenarios, but the simple message remains: Everything we really need to learn about great customer service, we already know.
Purchase Package Includes
- The Guest 2E video
- The Guest video (original version)
- CD-ROM containing:
- Leader’s Guide
- Reproducible Handouts
- PowerPoint Presentation
- 10 The Guest Pocket Cards