617-354-0017

Enterprise Media is your one stop solution for your training needs: including streamed learning, DVDs, USBs, and more.

Short preview

DVD

$995.00

This item contains several different items. Purchasing this item includes all of the component items listed below.

About

The Retail Learning Library is a 7 DVD Series that covers:

  • Orientation
  • Selling Skills
  • Customer Service
  • Recruiting, Interviewing, and Hiring
  • Leadership Through Communication
  • Loss Prevention
  • Harassment and Discrimination

Actions and Attitudes (18 Minutes)
Today, more than ever, the biggest advantage one organization can have over another is its employees. This program offers participants an opportunity to develop and enhance their customer service techniques by examining many vignettes focusing on five specific "Actions and Attitudes."

Building Your Team (12 Minutes)
Great teams don't just happen - they are carefully crafted over time. This program presents the simple techniques you can use anywhere to meet new recruits and get them interested in joining your team. The participant will learn specifically what to say during an initial meeting, how to follow up with the prospective recruit, and how to make the transition from casual conversation to a formal interview.

Five Star Selling (14 Minutes)
Perfect for new employees or to freshen-up seasoned veterans, this program presents a logical, five-step selling process which new hires can easily learn and start using with customers right away.

Leadership Through Communication (12 Minutes)
Leadership is a skill which must be developed and practiced. This program focuses on building new leaders for all divisions and at all levels of your retail organization. With an emphasis on communication skills, we learn some of the specific tools managers may use to improve individual and team performance.

S.T.O.P. Shop (15 Minutes)
The program presents simple loss prevention techniques which should become a part of every employee's routine. Specifically, the viewer will learn exactly what is expected of them in preventing losses. Topics include dealing with short change artists, spotting shoplifters, combating theft through positive customer service, and many more.

Welcome to the Team (10 Minutes)
This program discusses the basics of retail employment. Topics presented include: Job responsibilities, basic loss prevention, appearance and dress code, and safety.

Zero Tolerance (8 Minutes)
This Harassment and Discrimination Awareness Meeting Opener covers definitions, inappropriate behaviors, what to do if you observe a problem, and what to do if you feel harassed.

Purchase Includes

  • 7 DVDs (89 Minutes Total)
  • 3 Guides
  • Reproducible Handouts
Topics
Customer Service
Sales Training
Uses
Retail Training
Entry Level Customer Service
Release Date
Jan 1, 2002
Video Running Time (minutes)
89:00
Producer
TrainingABC
Presentation Style
Dramatic Presentation
Course ID
00537

Guides & Workbooks

Description
Download Actions and Attitudes - Participant's Guide Preview
Download Building Your Team - Leader's Guide Preview
Download Five Star Selling - Participant’s Guide Preview

Only preview versions of handouts can be viewed without a license.

Component Items

This is a compilation item which contains other items. Licensing this one item causes all of the following items to be licensed.

Actions and Attitudes
Providing Extraordinary Customer Service The biggest advantage one organization can have over another is its employees. This program offers participants an opportunity to develop their customer service and selling techniques.
Providing Extraordinary Customer Service Today, more than ever, the biggest advantage one organization can have over another is its employees. This program offers participants an opportunity to develop and enhance their customer service techniques by examining many vignettes focusing on five specifi... read more
DVD style course with completion certificate only
Building Your Team
Recruiting, Interviewing & Hiring Great teams don't just happen - they are carefully crafted over time. This program presents the simple techniques you can use anywhere to meet new recruits and get them interested in joining your team.
Recruiting, Interviewing & HiringThis program covers the three main components in building your team: recruiting, interviewing and hiring. Great teams don't just happen - they are carefully crafted over time.This program presents the simple techniques you can use anywhere to meet new recruits and ge... read more
Five Star Selling
Easy Steps to Great Retail Sales Perfect for new employees or to freshen-up seasoned veterans, this program presents a logical, five-step selling process which everyone can easily learn.
Easy Steps to Great Retail Sales Perfect for new employees or to freshen-up seasoned veterans, this program presents a logical, five-step selling process which new hires can easily learn and start using with customers right away. With scenes set in a florist’s shop, a hardware store, a men’s clothie... read more
DVD style course with completion certificate only
Leadership Through Communication
Leadership is a skill which must be developed and practiced. This program focuses on building new leaders for all divisions and at all levels of your retail organization.
Leadership is a skill which must be developed and practiced.This program focuses on building new leaders for all divisions and at all levels of your retail organization.With an emphasis on communication skills, we learn some of the specific tools managers may use to improve individual and team perfo... read more
The S.T.O.P. Shop
Shrinkage Training and Orientation Program Topics include dealing with short change artists, spotting shoplifters, combating theft through positive customer service, and many more.
Shrinkage Training and Orientation Program The STOP Shop presents simple loss prevention techniques which should become a part of every employee’s routine.Specifically, the viewer will learn exactly what is expected of them in preventing losses. Topics include dealing with short change artists, spot... read more
Welcome to the Team
This program discusses the basics of retail employment. Topics presented include job responsibilities, basic loss prevention, appearance and dress code, and safety.
Welcome to the Team is an orientation program for new hires in a retail environment. This program will teach your employees the basics of any retail job and get them prepared to enter your workforce. Part of the Retail Laerning Library, Welcome to the Team is one of the only retail employee orientat... read more
Zero Tolerance
Harassment and Discrimination in Retail This meeting opener covers definitions, inappropriate behaviors, what to do if you observe a problem, and what to do if you feel harassed.
Harassment and Discrimination in Retail This meeting opener covers definitions, inappropriate behaviors, what to do if you observe a problem, and what to do if you feel harassed. This program is presented from an awareness point of view. Role plays are not presented, rather we look at the positive a... read more

You might also like

Love Your Customers & Love Your Difficult Customers
John O'Hurley's Message will be music to your ears in this humorous customer service training package, "Love Your Customers" and "Love Your Difficult Customers!" Laugh as you learn the essential basics of excellent customer service. 
Hollywood celebrity John O'Hurley explains four essential steps to great service. John O'Hurley is as much as part of business as he is show business. He has been embraced for his business savvy by Business Week, Time, CNBC and more. Most notably known as the eccentric catalogue clothier J. Peterman... read more
Featured Programs DVD style course with completion certificate only
It's Show Time!
It’s motivational! It’s fun to watch! It’s about customer service and attitude! It’s a best seller! It’s Showtime!
It's Show Time! is a look at customer service and corporate culture from Stew Leonard's Dairy in Norwalk, Connecticut - which has long been recognized as a leader in service. In the program, you'll witness how success has to do with consistent excellence-the ability to inspire hundreds of team membe... read more
DVD style course with completion certificate only
Customer Service To The Rescue!
When Wilfred Jameson's parachute fails to open, he's in trouble. But customer service representative Henry Hawks knows just what to do, or does he? You'll hit the ground laughing as the scene unfolds – and as the tension builds.
When Wilfred Jameson's parachute fails to open, he's in trouble. But customer service representative Henry Hawks knows just what to do – at least after a funny interaction on the phone. Customer Service to the Rescue is the perfect video to celebrate and thank all your employees who deliver great cu... read more
DVD style course with completion certificate only
Customer Service Training Combo Package
Save $2,210 over the individual DVD prices when you purchase The Customer Service Training Library.  Get six best selling customer service training DVDs for $995.
Provide your team with the optimal resource for delivering and reinforcing exceptional customer service. This combo includes the best selling programs on service from Stew Leonard, Janelle Barlow, John O'Hurley, and others. Save $2,210 over the individual DVD prices when you purchase The Customer Se... read more
Customer Service Training Series
How to Achieve Consistent Excellence in Customer Service The 3 programs in this series offer real-life examples and give you specific steps to implement in your organization.
How to Achieve Consistent Excellence in Customer Service The 3 programs in this series offer real-life examples of service excellence that give you specific steps to implement in your organization. No matter what customer service programs you currently use, this series is an effective and valuable e... read more