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This item contains several different items. Purchasing this item includes all of the component items listed below.

About

How to Achieve Consistent Excellence in Customer Service

The 3 programs in this series offer real-life examples of service excellence that give you specific steps to implement in your organization.

No matter what customer service programs you currently use, this series is an effective and valuable extension.

A must have for your training library!

The Customer Service Training Series includes:

  • It’s Show Time! - Multiple customer service training uses, all audiences
  • Service Heroes - Multiple customer service training uses, all audiences
  • Six Steps to Greatness - For managers, implementation steps
It’s Show Time! Customer Service Teamwork

It’s motivational! It’s fun to watch! It’s about customer service and attitude! It’s a best seller! It’s Showtime!

It’s Show Time is a look at customer service and corporate culture from Stew Leonard’s Dairy in Norwalk, Connecticut - which has long been recognized as a leader in service. You’ll witness how success has to do with consistent excellence, the ability to inspire hundreds of team members to show up for work everyday with a positive attitude, and a focus on creating customer experiences that bring people back.

Learning Points
  • Culture Guides
  • Customers Rule
  • Attitude is Everything
  • Workplace Fun Works
  • Accept Empowerment
Service Heroes Customer Service Turnaround


Baptist Health Care is a leader in customer satisfaction. But a decade ago, it was a different story. Learn how this healthcare organization became a leader in service and a model for employee satisfaction!

Baptist Health Care ranked in the 10th percentile in customer satisfaction just a few years ago. Now they are ranked #1 in an independent survey of over 600 hospitals! Their incredible turnaround makes for one of the greatest customer service stories ever told.

At #10 on Fortune’s best workplaces list, they figured out how to be one of the most effective service providers anywhere, in any industry. Their main secret is really just common sense: everybody can make a difference, and is expected to do so. Watch how they did it and apply their lessons to your own organization!

Learning Points
  • Be ready for moments of truth
  • Achieve through change
  • Always think "customer"
  • Find a way to make a difference
  • Teamwork works
  • Everyone must be involved, everyone!
  • Be a service hero
Six Steps to Greatness Customer Service Agenda


Go on location to Baptist Memorial Hospital and learn how they achieved their top customer service ranking!

This program introduces six of the key steps used to achieve a customer service turnaround. The content is specifically aimed at leaders with responsibility for implementing customer service strategies and attaining service improvement goals. Specific steps in the Baptist Health Care turnaround are shown, but the service lessons will apply to any organization.

Learning Points
  • Create standards: achieve buy-in
  • Hire and train the standards
  • Get it done with teams
  • Recognize service heroes
  • Accept only winning attitudes
  • Measure, correct, and train incessantly

Purchase Includes

  • It’s Show Time! (15 Minutes)
    - Facilitator’s Guide
    - PowerPoint Presentation
  • Service Heroes (15 Minutes)
    - Facilitator’s Guide
    - PowerPoint Presentation
  • Six Steps to Greatness (15 Minutes)
    - Facilitator’s Guide
    - PowerPoint Presentation
Topics
Change Management & Innovation
Healthcare
Customer Service
Motivational Videos
Sales Training
Uses
Motivation and Inspiration
Retail Training
Healthcare Customer Service
Release Date
Jan 1, 2002
Video Running Time (minutes)
45:00
Lead Distributor
Enterprise Media
Producer
Enterprise Media
Presentation Style
Motivational
Course ID
00563

Component Items

This is a compilation item which contains other items. Licensing this one item causes all of the following items to be licensed.

It's Show Time!
It’s motivational! It’s fun to watch! It’s about customer service and attitude! It’s a best seller! It’s Showtime!
It's Show Time! is a look at customer service and corporate culture from Stew Leonard's Dairy in Norwalk, Connecticut - which has long been recognized as a leader in service. In the program, you'll witness how success has to do with consistent excellence-the ability to inspire hundreds of team membe... read more
DVD style course with completion certificate only
Service Heroes: Customer Service Turnaround
Baptist Health Care is a leader in customer satisfaction. But a decade ago, it was a different story. Learn how this healthcare organization became a leader in service and a model for employee satisfaction!
Baptist Health Care ranked in the 10th percentile in customer satisfaction just a few years ago. Now they are ranked #1 in an independent survey of over 600 hospitals! Their incredible turnaround makes for one of the greatest customer service stories ever told. This program offers real-life examples... read more
DVD style course with completion certificate only
Six Steps to Greatness: Customer Service Agenda
Go on location to Baptist Memorial Hospital and learn how they achieved their top customer service ranking!  
This program introduces six of the key steps used to achieve a customer service turnaround. The content is specifically aimed at leaders with responsibility for implementing customer service strategies and attaining service improvement goals. Specific steps in the Baptist Health Care turnaround are ... read more
DVD style course with completion certificate only

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It's Show Time!
It’s motivational! It’s fun to watch! It’s about customer service and attitude! It’s a best seller! It’s Showtime!
It's Show Time! is a look at customer service and corporate culture from Stew Leonard's Dairy in Norwalk, Connecticut - which has long been recognized as a leader in service. In the program, you'll witness how success has to do with consistent excellence-the ability to inspire hundreds of team membe... read more
DVD style course with completion certificate only
Service Heroes: Customer Service Turnaround
Baptist Health Care is a leader in customer satisfaction. But a decade ago, it was a different story. Learn how this healthcare organization became a leader in service and a model for employee satisfaction!
Baptist Health Care ranked in the 10th percentile in customer satisfaction just a few years ago. Now they are ranked #1 in an independent survey of over 600 hospitals! Their incredible turnaround makes for one of the greatest customer service stories ever told. This program offers real-life examples... read more
DVD style course with completion certificate only
Six Steps to Greatness: Customer Service Agenda
Go on location to Baptist Memorial Hospital and learn how they achieved their top customer service ranking!  
This program introduces six of the key steps used to achieve a customer service turnaround. The content is specifically aimed at leaders with responsibility for implementing customer service strategies and attaining service improvement goals. Specific steps in the Baptist Health Care turnaround are ... read more
DVD style course with completion certificate only
It's a Dog's World
New Release! 2nd Edition! This newly-updated version of a customer favorite shows that everyone employed in a medical office, hospital or clinic can make a difference in improving customer service.
New Release! 2nd Edition! It's A Dog's World is a classic, bestselling training DVD for professionals in healthcare. In just 14 minutes you'll never be able to view patient interactions the same way again! This light-hearted look through the patient's perspective bypasses typical viewer resistance a... read more
How to Connect in Healthcare on 90 Seconds or Less
Learn how to naturally make a genuine connection with patients, family members, and co-workers from expert Nicholas Boothman.
In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression and positive connection are almost immeasurable. This engaging and motivational video will teach your team how to naturally make a genuine connection with patient... read more
Love Your Customers & Love Your Difficult Customers
John O'Hurley's Message will be music to your ears in this humorous customer service training package, "Love Your Customers" and "Love Your Difficult Customers!" Laugh as you learn the essential basics of excellent customer service. 
Hollywood celebrity John O'Hurley explains four essential steps to great service. John O'Hurley is as much as part of business as he is show business. He has been embraced for his business savvy by Business Week, Time, CNBC and more. Most notably known as the eccentric catalogue clothier J. Peterman... read more
Featured Programs DVD style course with completion certificate only