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Converting Telephone Inquiries Into Sales

If your organization instructs customers to "call our toll free hotline," "call direct" or simply "call us," then your inbound staff must know how to take full advantage of incoming calls.

Using proper telephone behavior, upselling and there by increasing profits are the themes of Call To Order: Converting Telephone Inquiries Into Sales.

The objective of this very humorous training program featuring Rowena King and Paul Bigley is to teach staff how to make a sale over the telephone by remembering a few simple steps.

Poor telephone technique doesn’t just create a bad impression, it loses business. Missed opportunities can result from sloppy behaviour, an over-familiar approach and less-than-professional attitude.

In this video a Jack-the-lad telesales executive is quick to complain about the treatment he receives from an evasive car salesman he’s been trying to pin down over the telephone. But he is blind to his own errors. It isn’t until a "Twilight Zone"-like dream sequence that he sees the light and discovers where he’s been going wrong.

Key Learning Points

  • Teaches staff how to deal with enquiries and develop sales opportunities
  • Practical and easy-to-follow techniques
  • Demonstrates how to close a sale over the phone
  • Suitable for call center and telesales staff - in fact anyone who takes a customer call.

Package Includes

  • DVD (20 Minutes)
  • Leader's Guide
Topics
Customer Service
Uses
Telephone Customer Service
Release Date
Jan 1, 1995
Video Running Time (minutes)
20:00
Captioning
Closed Caption
Producer
Video Arts
Presentation Style
Humorous Presentation
Course ID
00569

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