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This new version of Can You Spare a Moment? with John Cleese focuses on developing counseling skills for managers.
Enable managers to understand the techniques of handling delicate situations and encouraging staff to overcome problems proactively.
Show managers and team leaders that even the most delicate situation can be overcome when dealt with using the appropriate counseling techniques.
Can You Spare a Momentintroduces the four stages of a structured approach to counseling:
- Setting up the interview
- Getting people talking by using open questions
- Helping them think through their problem
- Discovering the situation for themselves
The program then illustrates how managers can spot impending problems, how to create an opportunity to talk confidentially, how to remain neutral and friendly, and how not to impose their solutions.
Features and Applications
- Complements any interview skills or management course
- Suitable for inexperienced managers, team leaders or personnel staff
- Realistic, yet light-hearted drama reinforces key messages
- Key sections are ideal for supporting role-plays
- DVD (25 mins)
- CD-ROM containing:
- Leader's Guide
- Participant Worksheets
- PowerPoint Presentation
- Self-study Workbook