617-354-0017

Enterprise Media is your one stop solution for your training needs: including streamed learning, DVDs, USBs, and more.

Short preview

All pricing

About

Redefining Workplace Violence

While the media has focused on the spectacular but very rare instances of lethal workplace violence, the reality in most workplaces is very different. We deal with daily occurrences of hostility, intimidation, harassment and other damaging behavior.

The perpetrators are employees, managers and customers. So are the victims. They are us.

Unlike the rare, extreme cases, the more common manifestations of workplace violence take a daily toll on most workplaces. The Respectful Workplace is a resource designed to help organizations put an end to this other violence - the destructive conflicts that affect us all.

The Respectful Workplace is a 3 part training series designed to help organizations address the behavioral and values issues that can allow conflicts to escalate. The series treats workplace violence as an outgrowth of hostility, harassment, bullying and intimidation which has not been effectively dealt with and arms employees and managers with the tools they will need to ensure respectful workplace relations.

Series Contents:

 

  • Program 1 - Opening the Right Doors (25 minutes) teaches employees skills for dispute resolution and diffusing hostility. We learn to take responsibility for eliminating intimidation, bullying and harassment from our workplace culture.
  • Program 2 - Diffusing Hostility through Customer Service (25 minutes), takes a strong customer service training approach to the issue of working with hostile customers. Important communications skills are taught which will help employees turn difficult customer service challenges around. However, where abusive customers cross the lines of acceptable behavior, employees are empowered to put their physical and emotional safety first.
  • Program 3 - Managing Harmony (26 minutes), defines the role leaders must play in creating and supporting a non-violent, respectful workplace. We explore the organizational costs of inappropriate behavior, diffusing hostile situations, aligning policy and behavior with the organization’s values, how conflict can be a positive force, and the organization’s responsibility to provide effective avenues for dispute resolution.

Each program in The Respectful Workplace series includes several dramatizations designed to help focus and stimulate discussion. There are 10 of these scenes.

The Respectful Workplace series comes with a comprehensive Facilitator’s Guide. Handout pages are incorporated in the guide. Trainers need only to decide which topics would be relevant for individual distribution and which to copy. The purchase of this series grants you license to make as many copies of the Facilitator’s Guide or the handouts as you need for your organization.

Guides & Workbooks

Description
Download Respectful Workplace - Facilitator’s Guide

Only preview versions of handouts can be viewed without a license.

You might also like

Workplace Violence: First Line of Defense
As the second-leading cause of workplace deaths, violence represents a challenge to employers who must be prepared to respond to and manage these incidents.
Workplace Violence costs American companies $4.2 billion annually and is the country’s second leading cause of on-the-job deaths. Learn to recognize the warning signs of impending violence and stop the process before its too late. Using Interviews with a convicted perpetrator and dramatizations of t... read more
Recognizing Drug and Alcohol Abuse For Managers
Do you know an alcoholic or an illegal drug addict? Chances are good that you do – chances are good that you work with one, too.
Do you know an alcoholic or an illegal drug addict? Chances are good that you do – chances are good that you work with one, too. This important video program will help supervisors and managers recognize alcoholism and drug abuse in the workplace and help reduce missed work days, increase productivit... read more