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Why Are You Making It So Hard…for me to give you my money?

How many customers does your organization lose every day? How many were planning to give you their money but ended up leaving in frustration? It may be more than you think! And these days you can’t afford to lose even one good customer.

One WAYMISH = One lost customer (and all the future revenue they represent)! 

Let this unforgettable program teach your staff the attitudes and behaviors that make customers feel valued so they will buy from you again and again.

A customer approaches your place of business, fully intending to buy something. Then, it happens…something frustrates the customer to the point where she changes her mind and leaves without spending a dime. The "it" is a "WAYMISH" and 2 out of 3 times, it results in the permanent loss of a customer.

WAYMISH is an acronym for: Why Are You Making It So Hard…for me to give you my money? It represents all the slights and indifferences made by employees and organizations that lead customers to believe that you don’t really want their business. Things like not listening to what the customer is saying, putting policies ahead of common sense, not attempting to resolve complaints, etc.

Can you afford to create unhappy customers that take their business elsewhere?

Eliminate WAYMISHes and keep customers with this superb customer service program from CRM Learning. Hidden-camera footage reveals service providers in retail, hospitality and banking committing all-too-common WAYMISHes. Then, the show’s folksy host walks these employees through the things they can say and do to convey genuine service excellence.

Your trainees will love the way the show’s host is COMPLETELY on their side--not trying to embarrass, not trying to preach--just suggesting new more effective ways to handle customer situations.

Key Learning Points

  • Quickly Acknowledge Customers
  • Listen Carefully
  • Fix Problems on the Spot
  • Find a Way To Say Yes
  • Coach Each Other

The Supervisor Show component plays off the main WAYMISH show and helps supervisors see the role they play in supporting their front-line employees and preventing WAYMISHes.

Purchase Includes

  • WAYMISH (18 Minutes)
  • WAYMISH: The Supervisor Show (10 Minutes)
  • The WAYMISH Factor Meeting Opener
  • Leader’s Guide for WAYMISH with reproducible participant worksheets
  • CD-ROM with WAYMISH PowerPoint Presentation and printable PDFs of participant worksheets
  • CD-ROM with The Supervisor Show PowerPoint Presentation, PDFs of printable Leader’s Guide and participant worksheets
  • 10 WAYMISH-Buster Employee Handbooks
  • 10 Reminder Cards
  • 1 copy of the book WAYMISH by Ray Considine and Ted Cohn
Topics
Customer Service
Sales Training
Uses
Retail Training
Release Date
Jan 1, 2008
Video Running Time (minutes)
28:00
Producer
CRM
Course ID
00622

Guides & Workbooks

Description
Download WAYMISH Preview Guide

Only preview versions of handouts can be viewed without a license.

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