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About

At first glance, this may seem like a training video about customer service; don't let the setting fool you, this scene was written to make points regarding managing people that every manager and every leader needs to hear.

Building Employee Morale was written and produced to make the following points:

  • Leaders should not be unimpressed by individuals (or teams for that matter) who are are simply meeting job standards.
  • If meeting job standards is not an impressive accomplishment, your job standards are too low.
  • If the "AVERAGE" employee is not making customers (internal or external) happy, your performance standards are too low.
  • Supervisors should not reserve their praise for the star-players. In the environment where standards are high - both the "Meets Standards" and the "Exceeds Standards" employees should be praised.

 

Purchase Includes

  • DVD (13 Minutes)
  • Discussion Guide
Topics
Employees: From Hiring to Discipline
Leadership and Management
Uses
Performance Appraisal
Employee Retention
Release Date
Jan 1, 2009
Video Running Time (minutes)
13:00
Producer
Employee University
Presentation Style
Dramatic Presentation
Course ID
00697

Guides & Workbooks

Description
Download Building Employee Morale - Discussion Guide Preview
Download Building Employee Morale - Script Preview

Only preview versions of handouts can be viewed without a license.

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