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At first glance, this may seem like a training video about customer service; don't let the setting fool you, this scene was written to make points regarding managing people that every manager and every leader needs to hear.
Building Employee Morale was written and produced to make the following points:
- Leaders should not be unimpressed by individuals (or teams for that matter) who are are simply meeting job standards.
- If meeting job standards is not an impressive accomplishment, your job standards are too low.
- If the "AVERAGE" employee is not making customers (internal or external) happy, your performance standards are too low.
- Supervisors should not reserve their praise for the star-players. In the environment where standards are high - both the "Meets Standards" and the "Exceeds Standards" employees should be praised.
- DVD (13 Minutes)
- Discussion Guide