617-354-0017

Enterprise Media is your one stop solution for your training needs: including streamed learning, DVDs, USBs, and more.

Short preview

All pricing

About

All relationships experience some kind of conflict. This is normal and at times, even necessary for continued growth and development.

But if it is dealt with improperly, it can spiral out of control and end up in violence or worse.

Conflict Resolution A Win Win Approach will show your employees successful conflict resolution methods and have them master the techniques that ensure a win-win situation.

Key Learning Points

  • Recognizing sources of conflict
  • Using the Collaborative Management Method
  • Applying the A-E-I-O-U Communication Model
  • Assuming the role of a mediator
  • Developing active communication skills

A boxing ring is used to introduce the concept that workplace conflict cannot be resolved with physical means. Office environment scenarios are used to demonstrate typical sources of conflict and the five main methods of reacting to conflict:

  • Competition
  • Accommodation
  • Avoidance
  • Compromise
  • Collaboration

Collaboration is the only reaction that has the possibility of delivering a win/win outcome, IF both parties are willing to resolve, willing to get to the root of the issue, and willing to empathize.

The A-E-I-O-U model which is then demonstrated, attempts to guide the individuals to a Collaborative resolution, by Assuming the other person means well, Expressing your feelings, Identifying the desired outcome, stating the Outcome you expect, and asking for Understanding.

Conflict Resolution A Win Win Approach is intended for both managers and employees, and can be used in conjunction with other communication films, or as a comprehensive stand-alone training program.

Purchase includes:

  • Conflict Resolution DVD (25 Minutes)
  • Conflict Resolution Leader's Guide
Topics
Employees: From Hiring to Discipline
Diversity
Sexual Harassment Prevention
HR and Workplace Issues
Uses
Workplace Violence
Bullying in the Workplace
Conflict Resolution
Release Date
Jan 1, 1997
Video Running Time (minutes)
25:00
Producer
Coastal
Presentation Style
Dramatic Vignettes
Course ID
00740

Guides & Workbooks

Description
Download Conflict Resolution - Leader’s Guide Preview
Download Conflict Resolution - Information Sheet Preview

Only preview versions of handouts can be viewed without a license.

You might also like

Threat Detector
Your Role in Preventing Workplace Violence Employees play a very important role in preventing violence in the workplace.
Your Role in Preventing Workplace Violence Employees play a very important role in preventing violence in the workplace. They’re on the front lines; they may be the first ones to see behavior in a co-worker, customer or vendor that makes them uncomfortable or even scared. The Threat Detector program... read more
Double Standards In Performance Appraisals
Balancing Work, Family and Global Travel Program 2 of the Building A Diverse Workforce For The Global Millennium Series. You’ll explore these issues in a US/Global setting and see how this can impact one’s performance appraisals.
Balancing Work, Family and Global Travel A couple of years ago, View Magazine called our series, Diversity: Creating Success for Business and People "one of the best products about diversity on the market." And customers agreed! Now, we can offer you a follow-up series from the same company, ARMC. B... read more
DVD style course with completion certificate only
Workplace Violence: First Line of Defense
As the second-leading cause of workplace deaths, violence represents a challenge to employers who must be prepared to respond to and manage these incidents.
Workplace Violence costs American companies $4.2 billion annually and is the country’s second leading cause of on-the-job deaths. Learn to recognize the warning signs of impending violence and stop the process before its too late. Using Interviews with a convicted perpetrator and dramatizations of t... read more