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All relationships experience some kind of conflict. This is normal and at times, even necessary for continued growth and development.
But if it is dealt with improperly, it can spiral out of control and end up in violence or worse.
Conflict Resolution A Win Win Approach will show your employees successful conflict resolution methods and have them master the techniques that ensure a win-win situation.
Key Learning Points
- Recognizing sources of conflict
- Using the Collaborative Management Method
- Applying the A-E-I-O-U Communication Model
- Assuming the role of a mediator
- Developing active communication skills
A boxing ring is used to introduce the concept that workplace conflict cannot be resolved with physical means. Office environment scenarios are used to demonstrate typical sources of conflict and the five main methods of reacting to conflict:
Collaboration is the only reaction that has the possibility of delivering a win/win outcome, IF both parties are willing to resolve, willing to get to the root of the issue, and willing to empathize.
The A-E-I-O-U model which is then demonstrated, attempts to guide the individuals to a Collaborative resolution, by Assuming the other person means well, Expressing your feelings, Identifying the desired outcome, stating the Outcome you expect, and asking for Understanding.
Conflict Resolution A Win Win Approach is intended for both managers and employees, and can be used in conjunction with other communication films, or as a comprehensive stand-alone training program.
- Conflict Resolution DVD (25 Minutes)
- Conflict Resolution Leader's Guide