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Volumes 1 and 2

The Healthcare Toolkit training videos provide a flexible set of materials that can help you build awareness and skills in workplace interactions and professionalism in responding to patients and co-workers.

The training needs in healthcare organizations can change on any given day. In some cases, a topic requires classroom training and in others, there is only enough time for a quick meeting or lunchtime learning session.

In either case, when you gather people together for learning on interpersonal skills, it’s helpful to include video examples. Video clips bring training and teaching to life. They help emphasize ideas and lessons, and promote discussion.

The assorted teaching clips in the two-volume Healthcare Toolkit training program -- pulled from some of the healthcare industry’s best interpersonal skills training videos -- can be used to build these core competencies.

Program Benefits

  • Supports patient-centered care by modeling key interpersonal and service skills
  • Improves efficiency by instructing staff on communication, accountability and conflict resolution
  • Maximizes training budgets with a library of video clips that can be used for a variety of applications

The clips featured in the Healthcare Toolkit training videos have been selected just for healthcare training and organized into two volumes.

Healthcare Toolkit Volume 1 (22 Clips, 29 Minutes)

The Healthcare Toolkit, Volume 1 provides a flexible set of materials that can help you build awareness and skills in workplace interactions and professionalism in responding to patients and co-workers. The video clips have been selected just for healthcare training and fall into three categories:    

  • Ensuring Patient Satisfaction - provides awareness of what matters most to patients and shows how to keep patients satisfied.
  • Building Accountability, Ethics and Integrity - demonstrates how individuals can work to improve and maintain strong personal standards when it comes to ethics and responsibility.
  • Team Building - illustrates principles of teamwork that lead to the kind of positive, collaborative environment that will keep staff focused on the task at hand: treating patients.

Individuals striving to deliver patient-centered care must have a high degree of integrity, knowledge of what drives patient satisfaction and an ability to work well in teams. The assorted teaching clips in this volume of The Healthcare Toolkit will build these competencies.

Program Benefits:

  • Increases patient satisfaction by modeling key customer service skills in healthcare settings
  • Improves outcomes by showing staff how to be accountable for results
  • Maximizes training budgets with a library of video clips that can be used for a variety of applications

Healthcare Toolkit Volume 2 (24 Clips, 37 Minutes)

The Healthcare Toolkit, Volume 2 provides a flexible set of materials that can help you build awareness and skills in workplace interactions and professionalism in responding to patients and co-workers. The video clips have been selected just for healthcare training and fall into four categories:

  • Embracing Diversity - explores the fascinating ways that culture and other forms of diversity can influence patient care while showing healthcare workers how to respect differences.
  • Communicating With Clarity - shows examples of communication -- with patients and co-workers --and how to improve it.
  • Resolving Conflict - examines the roots of workplace conflict and helps develop methods for reducing it.
  • Supervising Others - provides examples that help build the supervisory skills of your clinical staff.

When it comes to delivering quality outcomes in healthcare, it is vitally important that employees have respect for all patients, a commitment to clear communication and a willingness to quickly resolve conflicts. It’s also important that clinical staff acting in a supervisory role know how to manage people. The assorted teaching clips in this volume of the Healthcare Toolkit can help you build these core competencies.

Program Benefits

  • Builds a more respectful workplace by teaching how to respond to diverse needs and preferences
  • Improves efficiency by instructing staff on clear communication and conflict resolution
  • Maximizes training budgets with a library of video clips that can be used for a variety of applications

You can use the Healthcare Toolkit segments singly, by category, or in your own creative combinations. The accompanying Leader’s Guide provides suggestions for use, discussion questions and tables to help you identify which segments are most appropriate for your training applications. The clips are provided on DVD and CD-Rom so that they can played right off the DVD or embedded into a PowerPoint presentation from the CD.

Purchase Includes:

  • DVD - Volume 1 (29 Minutes)
  • DVD - Volume 2 (37 Minutes)
  • Leader’s Guide
  • Discussion Questions
  • CD with video clips for importing into PowerPoint
Topics
Healthcare
Customer Service
Uses
Healthcare Workplace Issues
Healthcare Customer Service
Release Date
Jan 1, 2011
Video Running Time (minutes)
66:00
Producer
CRM
Course ID
00750

Guides & Workbooks

Description
Download Healthcare Toolkit Volume 1 - Information Sheet
Download Healthcare Toolkit Volume 2 - Information Sheet
Download Healthcare Toolkit Series - Information Sheet Preview

Only preview versions of handouts can be viewed without a license.

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