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About

Cutting Edge Communication is a powerful business training series on hot topics everyone can enjoy. Short, sharp and funny with simple messages and skills for everyone.

Whether you are interested in improving your organization’s culture or the ability to make a good impression, work together as a team, share ideas, or even create positive mindsets, Cutting Edge Communication delivers! This training series will have everyone at all ages enjoying themselves.

Cutting Edge Communication Comedy Series follows ten characters through a landscape of social faux pas, insult and embarrassment. Presented with the comedic genius of Erin Brown and the workplace psychology of Eve Ash, this series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won’t forget!

Cutting Edge Communication offers a great way to make every training session, conference and meeting get off to a fun start!

Program Descriptions:

Program 1 - Creating Positive Impressions 6 Minutes
Carol and her team fail to impress and must learn to change.
Creating Positive Impressions looks at how people conduct themselves when greeting clients, working together, body language and how to conduct yourself when making a first impression.

Program 2 - Developing Successful Mindsets 7 Minutes
Steve’s negativity is now contagious, so watch as his coworkers and bosses try to help him create a more positive outlook.

Program 3 - Giving Hygiene Feedback 9 Minutes
Everyone tries to work out the best approach to give Sanjay feedback, with some being more effective than others. It’s wrong to be nasty, make jokes or leave unsubtle gifts for feedback.

Program 4 - Surviving Team Conflicts 6 Minutes
Carol communicates openly to resolve aggression and lack of assertiveness in her team.

Program 5 - Overcoming Disempowerment 7 Minutes
Michael is upset about Carol’s bullying, and Marcus tries to inspire her to lead.

Program 6 - Embracing New Ideas 7 Minutes
Marcus encourages the group to share new ideas but nobody likes his idea.

Program 7 - Accepting Change 5 Minutes
Everyone is frustrated and resisting change. Steve helps them progress.

Program 8 - Surviving Stress and Burnout 8 Minutes
Overload causes anxiety, so Marcus offers a way for everyone to reduce stress, but it backfires. Stress must be managed effectively.

Program 9 - Breaking Bullying 8 Minutes
Bullying is harmful so Marcus offers a radical bullying prevention training session.

Program 10 - Handling Tricky Appraisals 9 Minutes
Carol rates herself high but her performance appraisal is full of conflict and surprise.

Program 11 - Understanding Accountability 6 Minutes
Serena canvasses the team for their collective understanding of what accountability is, only to find a lot of confusion. She confesses privately that she was not sure of the exact meaning of accountability, but is saved by the new guy, Sam, who provides a clear and unequivocal definition.

Program 12 - Creating a No-Blame Culture 7 Minutes
Everyone is blamed when Carol’s social responsibility strategy goes horribly wrong.

Program 13 - Ensuring a Respectful Workplace 8 Minutes
Insensitive racist remarks and talking behind people’s backs cause hurt all round.

Program 14 - De-Cluttering the Office 8 Minutes
The office is a mess so Carol introduces new rules to ensure a safe clean workplace.

Program 15 - Giving Managers Feedback 8 Minutes
Managers need feedback to improve but they don’t always like what they hear.

Program 16 - Staying Motivated at Work 8 Minutes
Some people feel flat and don’t realize what motivates them to improve.

Program 17 - Appreciating Diversity 9 Minutes
Carol returns from holidays to discover that Marcus promoted Carlos to receptionist and hired Tammy in accounting, and neither speaks much English. Marcus is very proud of the added ‘diversity’, while Carol is very concerned about Carlos being the first point of contact and ‘face’ of the company.

Program 18 - Welcoming New People 7 Minutes
Sherry, the new girl, is located at the bottom of the stairs and while trying to be positive she feels completely overlooked. Early days in a new job have a big impact. A warm friendly start makes all the difference.

Program 19 - Listening Actively 8 Minutes
Carol is very concerned because Marcus is not listening to her and after pointing it out they agree to listen to each other. Team members discuss the skills of listening.

Program 20 - Teaching Greetings 7 Minutes
An everyday greeting is usually taken for granted. Yet judgments are often made from those first words.

Program 21 - Facing Social Media 9 Minutes
Carol is concerned about excessive use of Facebook and Twitter at work, and initiates a social media policy, which Serena has observed is missing. Sam presents the new social media policy for the office, and they discuss inappropriate use.

Program 22 - Explaining Skillfully 9 Minutes
The art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining interest and ensuring understanding.

Program 23 - Building Relationships 8 Minutes
Marcus feels that the team is losing the ability to communicate effectively and suggests they use a “speed socializing” exercise to better understand what it takes to build long lasting relationships. Steve is chosen as the relationship expert to comment on the relationship skill level of the group as they undertake role-plays.

Program 24 - Presenting with Passion 9 Minutes
Making a boring presentation is stressful. Inspiring others with your words is fun.

Program 25 - Planning and Organizing 8 Minutes
Being disorganized creates stress. Planning and organizing achieves results.

Program 26 - Supervising Effectively 9 Minutes
Effective supervision skills are shown and include using goals to achieve results and measuring the success, listening and supporting staff, acknowledging good work and focusing on building skills. The Supervising Effectively training video explores skills for supervising effectively, and mistakes supervisors often make.

Program 27 - Supporting Others 9 Minutes
Being supportive is an essential skill for teams. It takes very little effort to show support.

Program 28 - Managing a Complainer 9 Minutes
Marcus demonstrates his effective conflict resolution skills to bring the situation under control. Anger is an outward expression of discontent. Managing anger calmly and effectively is a life skill.

Program 29 - Diffusing Anger 9 Minutes
Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which makes Carol angry. Marcus uses a toy crocodile and some boxing kangaroos to get the messages across, but when Michael and Sam are asked to demonstrate their anger management skills the role-play escalates into an embarrassing situation.

Program 30 - Stretching the Team 9 Minutes
Carol and Marcus discuss the benefits of exercising and Marcus introduces Brittany, his trainer, to the team to take them through a series of stretching exercises. The staff follow Brittany through a series of ten exercises that are done in real time so audiences can follow and join in.

Program 31 - Removing Tension 8 Minutes
Brittany, the personal trainer, demonstrates various stretches to combat stiff aching bodies and work related problems. Create some team-building fun. Release tension and solve problems.

Program 32 - Working Safely 9 Minutes
Everyone should take responsibility for safety. It all starts with the right attitude.

Program 33 - Negotiating for Results 7 Minutes
A great negotiator shares the vision, and shows strength by being flexible.

Program 34 - Apologizing Carefully 7 Minutes
Apologize when you have done something wrong. It clears the air so everyone can move forward.

Program 35 - Behaving Unprofessionally 9 Minutes
Various members of the team discuss what they see as unprofessional behavior.

Program 36 - Making Decisions 7 Minutes
Serena is shocked to discover Marcus uses a decision-making toy to make random choices. Avoiding decisions weakens your position. Making good decisions keeps you strong.

Program 37 - Achieving SMART Goals 9 Minutes
Learn the SMART formula and set specific measurable goals that are relevant and achievable within a time frame. Carol says she is successful because she constantly sets herself daily, weekly, monthly and yearly goals. She distinguishes between short-term and longer-term goals and introduces the team to the goal acronym SMART:

Program 38 - Responding Thoughtfully 9 Minutes
When people listen supportively, they will respond thoughtfully. Listen supportively by clarifying, reflecting, advising with care and probing (CRAP).

Program 39 - Using Goals to GROW 10 Minutes
When you want to succeed with goals, find and remove the obstacles. Define goals and consider reality, obstacles, options and way forward.

Program 40 - Sharing Feedback 9 Minutes
Avoid defensiveness, be open to receiving and give specific balance feedback. Marcus recommends welcoming feedback, staying calm and not defensive, openly discussing the problem and its impact on performance, linking the feedback to rules and agreements, asking the other person for their view and suggestions for solutions, and listening.

Program 41 - Enhancing Service 9 Minutes
Listen to customers, build rapport and demonstrate you care by being efficient, knowledgeable and a problem solver. Service is integral to Cutting Edge; if a client is not happy, they can lose business. Marcus likens service to a gecko’s suction capacity; once you get a client, you never let him/her go.

Program 42 - Transforming SILOS 8 Minutes
SILO cultures are closed and fragmented. Teams that share and care are happier. Transform the SILO Culture. Avoid a closed fragmented culture and ensure caring, sharing and collaboration.

Program 43 - Overcoming Setbacks 9 Minutes
When facing setbacks recognize when you feel stuck and move forward. Going over and over a setback keeps you stuck in the past. Learn to overcome setbacks.

Program 44 - Handling Anyone Difficult 8 Minutes
We all have to deal with difficult people. Carlos complains to Steve about difficult people he has to contend with on a daily basis. He often feels like hitting them, which Steve naturally discourages. Carol offers her six ways of dealing with difficult people, explored by Steve and Carlos.

Program 45 -

Component Items

This is a compilation item which contains other items. Licensing this one item causes all of the following items to be licensed.

Accepting Change
Everyone is frustrated and resisting change. Steve helps them progress.
Everyone is frustrated and resisting change. Steve helps them progress. Don’t: Stay angry Instead: Limit the venting Don’t: Rehash disadvantages Instead: Consider advantages Don’t: Be inflexible Instead: Explore options Don’t: Resist change Instead: Enjoy moving forward Purchase includes: Accepting ... read more
DVD style course with completion certificate only
Achieving SMART Goals
Learn the SMART formula and set specific measurable goals that are relevant and achievable within a time frame. 
Learn the SMART formula and set specific measurable goals that are relevant and achievable within a time frame. Carol says she is successful because she constantly sets herself daily, weekly, monthly and yearly goals. She distinguishes between short-term and longer-term goals and introduces the team... read more
DVD style course with completion certificate only
Apologizing Carefully
Apologize when you have done something wrong. It clears the air so everyone can move forward.
Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry including the empathy. Sam and Michael take time out to work on their apologies for ongoing disputes, but they argue about how to apologize. Carol tells Serena about what she believe... read more
DVD style course with completion certificate only
Appreciating Diversity
Our world is interesting and diverse. Diversity brings new perspectives. 
Carol returns from holidays to discover that Marcus promoted Carlos to receptionist and hired Tammy in accounting, and neither speaks much English. Marcus is very proud of the added ‘diversity’, while Carol is very concerned about Carlos being the first point of contact and ‘face’ of the company. Ma... read more
DVD style course with completion certificate only
Arrogance and Humility
Some of the team must decrease arrogance and increase humility. Arrogance is easy to recognize in others, but seldom in oneself! Sam’s high intelligence often translates into condescension when dealing with his colleagues. Carol is oblivious to the impact of her blunt assessments and look at me beha... read more
DVD style course with completion certificate only
Behaving Unprofessionally
Various members of the team discuss what they see as unprofessional behavior.
Various members of the team discuss what they see as unprofessional behavior. Cutting Edge Corporation has a Book of Rules listing unprofessional behaviors. These are set out and explained by team members: Being Rude – examples of Carol being aggressive and insulting to her colleagues. Taking Suppli... read more
DVD style course with completion certificate only
Being an Employer of Choice
Carol ignores ways to improve, but then presents Sherry’s ideas as her own. Sanjay is unconvinced that Cutting Edge has anything to offer its workers. Sherry nervously addresses an unresponsive Carol on her ideas for how Cutting Edge could become an employer of choice. She would like to see incentiv... read more
DVD style course with completion certificate only
Boosting Emotional Intelligence
This video won an Accolade Global Film Competition Award 2015 Steve and Sam facilitate an emotional intelligence session but some don't learn. The team at Cutting Edge have decided that Carol needs to work on her EQ (emotional intelligence) skills. Steve and Sam run training for the staff. Carol thi... read more
DVD style course with completion certificate only
Brainstorming and Solving
Dion provides insights into brainstorming strategies, while Carol is the solver. Cutting Edge’s resident brainiac, Sam likes to keep his mind agile by consuming walnuts. Dion is a fan of protein smoothies and exercise. Casey uses giant post-it notes for wild ideas while Steve likes having a whiteboa... read more
DVD style course with completion certificate only
Breaking Bullying
Bullying is harmful so Marcus offers a radical bullying prevention training session. Marcus takes a radical approach with the team to help them understand the consequences of bullying.
Bullying is harmful so Marcus offers a radical bullying prevention training session.Serena, the company VP is in town to follow up on the aftermath of a reported case of bullying. She puts the challenge to Marcus to stamp out bullying within his department. Marcus finds it hard to believe that there... read more
DVD style course with completion certificate only
Building Relationships
We all value positive healthy relationships. Taking time to build them is the challenge.
Marcus feels that the team is losing the ability to communicate effectively and suggests they use a “speed socializing” exercise to better understand what it takes to build long lasting relationships. Steve is chosen as the relationship expert to comment on the relationship skill level of the group ... read more
DVD style course with completion certificate only
Coaching New People
Learn how to give your new employees a head start;  Skills include: welcome them, give feedback, encourage new skills and be a good role model.
Welcome them, give feedback, encourage new skills and be a good role model. Carlos has been asked to help newcomer Dion settle in, like Alex helped him when he was new. Skills covered include first introducing newcomers to the corporate culture (Marcus does this with two fluffy toys to a bemused Dio... read more
DVD style course with completion certificate only
Creating a No-Blame Culture
Everyone is blamed when Carol’s social responsibility strategy goes horribly wrong.
Carol has created an innovative Corporate Social Responsibility program that is being launched to the media. Serena calls a meeting to find out who is behind it. Carol proudly stakes her claim until it is discovered that a disastrous typographical error in the press release has given the company som... read more
DVD style course with completion certificate only
Creating Positive Impressions
The Creating Positive Impressions training program looks at how people conduct themselves when greeting clients, working together, body language and how to conduct yourself when making a first impression.
From the Cutting Edge Communication series.Carol and her team are rude, vague and miss opportunities to impress. Creating Positive Impressions looks at how people conduct themselves when greeting clients, working together, body language and how to conduct yourself when making a first impression. Car... read more
DVD style course with completion certificate only
Creating Workforce Agility
Dion has researched workforce agility and is now advising Carol and Marcus. Carol’s idea of workforce agility is to get Dion to do the research that doesn’t interest her. She is therefore very surprised when he delivers an impromptu presentation on workforce agility that leaves her and Marcus impres... read more
DVD style course with completion certificate only
De-Cluttering the Office
The office is a disgraceful mess! Carol is on a mission to de-clutter the office to make sure it’s cleaner, more motivating, safer and more secure.
The office is a disgraceful mess! Carol is on a mission to de-clutter the office to make sure it’s cleaner, more motivating, safer and more secure. She implements a clean-desk policy that the team must adhere to. Some of the team members are attached to their clutter or personal items and don’t want... read more
DVD style course with completion certificate only
Delivering Sensational Service
Casey practices her service skills on Tammy, but the strategy backfires. Marcus and Serena want to see Cutting Edge employees demonstrating greater care for their customers. They discuss body language and the need to remember things important for the client interaction, as well as the use of open an... read more
DVD style course with completion certificate only
Delivering Training Masterfully
Carol loves to train but Dion shows great promise and skill. Sam, Barney and Carol agree that what’s needed for masterful training is good structuring and session design and crisp delivery. Marcus praises Carol for her organizational skills, although Serena thinks she’s somewhat too good with catchy... read more
DVD style course with completion certificate only
Developing Successful Mindsets
Steve’s negativity is now contagious, so watch as his coworkers and bosses try to help him create a more positive outlook.
Steve’s negativity is now contagious, so watch as his coworkers and bosses try to help him create a more positive outlook. Wishing, whining and wasting time must change. Steve’s negativity is now contagious so everyone needs to learn: Don’t: Dwell on negativity Instead: Focus on strengths Don’t: Giv... read more
DVD style course with completion certificate only
Developing Trainer Skills
Dion’s training skills are improving and many give advice. Cutting Edge intern Dion is keen to develop his skills as a trainer; the first step is to inspire and ensure relevance, no matter what the topic. Serena advocates asking at the outset about participants’ needs and getting their attention str... read more
DVD style course with completion certificate only
Diffusing Anger
It’s easy to escalate anger. It’s a skill to dissipate anger and remain calm. 
Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which makes Carol angry. Marcus uses a toy crocodile and some boxing kangaroos to get the messages across, but when Michael and Sam are asked to demonstrate their anger management skills th... read more
DVD style course with completion certificate only
Embracing New Ideas
Marcus encourages the group to share new ideas but nobody likes his idea.
Marcus encourages the group to share new ideas but nobody likes his idea. Don’t: Assume your ideas are best Instead: Be open to everyone Don’t: Accuse others of stealing ideas Instead: Compliment and share Don’t: Criticize Instead: Listen and discuss Don’t: Sit in good ideas Instead: Voice ideas so ... read more
DVD style course with completion certificate only
Enhancing Service
Listen to customers, build rapport and demonstrate you care by being efficient, knowledgeable and a problem solver. 
Listen to customers, build rapport and demonstrate you care by being efficient, knowledgeable and a problem solver. Service is integral to Cutting Edge; if a client is not happy, they can lose business. Marcus likens service to a gecko’s suction capacity; once you get a client, you never let him/her... read more
DVD style course with completion certificate only
Ensuring a Respectful Workplace
Insensitive racist remarks and talking behind people’s backs cause hurt all around. Serena is concerned that the culture in the office lacks basic elements of respect.
Insensitive racist remarks and talking behind people’s backs cause hurt all around.Serena is concerned that the culture in the office lacks basic elements of respect. The issue is addressed head on as members of the team confront Carol about some of the racist and insensitive comments she has made i... read more
DVD style course with completion certificate only
Ensuring Security
Staff must question strangers, check ID and speak up if they see something. 
Staff must question strangers, check ID and speak up if they see something. Marcus reports the sad news to the team that Casey’s pet ferret’s ashes were stolen from her desk. Serena points out that nothing in the office is safe. Carol asks Carlos if he checks visitors’ identification and notices tha... read more
DVD style course with completion certificate only
Explaining Skillfully
The art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining interest and ensuring understanding. 
The art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining interest and ensuring understanding. While Carol is impatient and patronizing with new starters, others like Sam, Alex, Steve and Michael are more patient and creative in ensuring the... read more
DVD style course with completion certificate only
Facing Social Media
Carol is concerned about excessive use of Facebook and Twitter at work, and initiates a social media policy, which Serena has observed is missing. Sam presents the new social media policy for the office, and they discuss inappropriate use. 
Carol is concerned about excessive use of Facebook and Twitter at work, and initiates a social media policy, which Serena has observed is missing. Sam presents the new social media policy for the office, and they discuss inappropriate use. At the same time Michael’s personal use of a dating app in t... read more
DVD style course with completion certificate only
Giving Hygiene Feedback
Everyone tries to work out the best approach to give Sanjay feedback, with some being more effective than others. It’s wrong to be nasty, make jokes or leave unsubtle gifts for feedback.
Everyone tries to work out the best approach to give Sanjay feedback, with some being more effective than others. It’s wrong to be nasty, make jokes or leave unsubtle gifts for feedback. Everyone tries to work out the best approach to give Sanjay feedback: Don’t: Make jokes Instead: Use a personal a... read more
DVD style course with completion certificate only
Giving Managers Feedback
Managers need feedback to improve but they don’t always like what they hear.
Managers need feedback to improve but they don’t always like what they hear. Marcus is pleased to invite open feedback.Carol enjoys a unique opportunity to give some feedback to her managers. She is excited at the prospect of pointing out some of their shortcomings. And when Carol gives feedback to ... read more
DVD style course with completion certificate only
Global Cultural Awareness
Barney disrupts a cultural awareness session Serena is trying to facilitate. Serena is horrified when she arrives for a cultural awareness meeting and sees everyone wearing fancy dress costumes. She explains that depending on where a person comes from, an outfit worn in jest can cause offence. Sam c... read more
DVD style course with completion certificate only
Handling Anyone Difficult
We all have to deal with difficult people. Carlos complains to Steve about difficult people he has to contend with on a daily basis. 
We all have to deal with difficult people. Carlos complains to Steve about difficult people he has to contend with on a daily basis. He often feels like hitting them, which Steve naturally discourages. Carol offers her six ways of dealing with difficult people, explored by Steve and Carlos. Observe ... read more
DVD style course with completion certificate only
Handling the New Wave
An amusing program about managing the expectations and behaviors of the newest recruits.
An amusing program about managing the expectations and behaviors of the newest recruits. Carol is underwhelmed when “dude” Dion (Marcus’ nephew) rocks up to commence work as an intern, and also isn’t impressed by the entitled Tatiana. Marcus explains to the interns that Cutting Edge is there to help... read more
DVD style course with completion certificate only
Handling Tricky Appraisals
Carol rates herself high but her performance appraisal is full of conflict and surprise.
Carol rates herself high but her performance appraisal is full of conflict and surprise. Carol is upbeat and positive on the morning of her appraisal. She is confident that she’ll be showered in praise, until she walks into Marcus’ office and finds that the company VP, Serena, will be sitting in on ... read more
DVD style course with completion certificate only
Improving Self-Esteem
Some people must learn to recognize their worth and unlock their potential. Steve used to read the newspaper obituaries every day, and Casey feels upset and underappreciated. In the guise of doing something positive for Serena, Carol suggests that they both contribute to a speaking gig, but she’s no... read more
DVD style course with completion certificate only
Listening Actively
Carol is very concerned because Marcus is not listening to her and after pointing it out they agree to listen to each other. Team members discuss the skills of listening.
Carol tells Marcus he is not listening to her, so after agreeing to listen, Marcus is inspired to run a listening session with the team that will also benefit the new starters, Tammy and Carlos. Listening skills are lacking. Carol offers some facts about listening and communication, and they attempt... read more
DVD style course with completion certificate only
Looking at Employment Contracts
Sanjay, the union rep, and several others offer some practical advice. Sanjay is the union rep for Cutting Edge employees. He is not happy about their employment contracts or the new at will conditions announced by Carol and Marcus. Some of the staff are shocked when they receive their latest contra... read more
DVD style course with completion certificate only
Making Decisions
Serena is shocked to discover Marcus uses a decision-making toy to make random choices. Avoiding decisions weakens your position. Making good decisi
Serena questions the decision making process for the cutbacks. Instead of considering the weakest performer, Marcus has hired two new weaker people. Serena is shocked by the random choice toy and arm wrestling competitions used to make decisions. She offers the DECIDE formula and Michael is reinstat... read more
DVD style course with completion certificate only
Managing a Complainer
Marcus demonstrates his effective conflict resolution skills to bring the situation under control. Anger is an outward expression of discontent. Managing anger calmly and effectively is a life skill.
Barney, a neighbor, is irate because his car is blocked in, and gets more angry to discover staff who do not speak English and that Carlos is no longer cleaning the garage and is now the new receptionist. Carlos tries to show empathy for Barney but it backfires. Carol escalates the anger whilst Marc... read more
DVD style course with completion certificate only
Managing Crises
Marcus accidentally donates $1million and the team must fight to keep their jobs. Crises are a way of life at Cutting Edge; Tammy observes that new ones are always just around the corner. Casey gets locked in the toilet, Steve is hit in the eye by a champagne cork at a company function, and a safety... read more
DVD style course with completion certificate only
Managing Projects Effectively
Sanjay is not a great project manager. Team members find out what it takes. Carol and Marcus are worried about Sanjay’s ability to manage projects. Tammy believes projects need clear objectives and everyone must have the same clear information communicated to them. Barney is Cutting Edge’s main clie... read more
DVD style course with completion certificate only
Managing Remotely
The team explores the pros and cons of managing remotely, but not all agree. The staff at Cutting Edge discuss the pros and cons of working remotely. Serena is concerned that people won’t work hard, while Casey, Dion and Sherry are all for it. Carol says it’s easy for her because she’s gifted, but p... read more
DVD style course with completion certificate only
Managing Time Successfully
Marcus creates the IT’S TIME campaign but not everyone can be a time champion. Marcus unveils his new approach to time management: a self-portrait poster with the slogan It’s Time. He believes that this poster, placed everywhere in the office and hanging outside the building, will help improve staff... read more
DVD style course with completion certificate only
Mastering Social Media
The team share what they know and have learned about social media. The staff members at Cutting Edge are avid social media users but are still coming to terms with advisable behaviors. Tammy notices that Casey spends too much time venting her feelings on Facebook. Carol posts inappropriate messages ... read more
DVD style course with completion certificate only
Mediating for Resolution
Learn excellent skills for controlling respectful exchanges and facilitating solutions.
Learn excellent skills for controlling respectful exchanges and facilitating solutions. Alex and Sam are in dispute. Alex is incensed that Sam has rewritten her press releases. Sam argues that she is not putting in the correct information as per company policy. Carol is called in to try and resolve ... read more
DVD style course with completion certificate only
Meeting For Results
It’s time to have productive meetings but some get it wrong. Marcus’ idiosyncratic approach to conducting Cutting Edge meetings has most of the staff frustrated. Carol states they are a waste of time. Sam however believes that Carol does not herself run efficient meetings. Sam recommends setting mee... read more
DVD style course with completion certificate only
Minimizing Risk
Marcus holds black swan day to help prepare people for crisis scenarios. Marcus invites everyone to dress in black with a touch of red for his Black Swan meeting (Sanjay takes it to mean wear a black dress). His aim is to explain the significance of black swan events and preparing for crises, which ... read more
DVD style course with completion certificate only
Navigating Career Change
Barney coaches Dion on career strategy and Serena explains a SWOT analysis. Barney is taken aback at Dion’s apparent lack of a career plan when Dion says he can just stay there and be next in line when his uncle Marcus eventually retires. Carol thinks that people need to consider whether they are ha... read more
DVD style course with completion certificate only
Negotiating for Results
A great negotiator shares the vision, and shows strength by being flexible.
Steve and Paul Garrison negotiate a large contract to provide services to Paul’s company. Steve wants to provide a cost effective service based outside Australia but Paul disagrees. Steve acknowledges the concerns but nearly loses the deal when Serena is brought into the equation, and an angry Paul ... read more
DVD style course with completion certificate only
Negotiating for Success
Casey and Sam demonstrate skills, but best negotiators are Carol and Steve. You don’t have to be born with negotiation skills, but it helps to know how these can be improved. Steve suggests knowing your bottom line position but also knowing what to give way on and by how much. Serena and Marcus prac... read more
DVD style course with completion certificate only
Overcoming Disempowerment
Michael is upset about Carol’s bullying, and Marcus tries to inspire her to lead.
Michael is upset about Carol’s bullying, and Marcus tries to inspire her to lead. Don’t: Be dismissive Instead: Acknowledge effort Don’t: Give insensitive feedback Instead: Be constructive and supportive Don’t: Focus on weakness Instead: Accentuate the strengths Don’t: Make unreasonable demands Inst... read more
DVD style course with completion certificate only
Overcoming Fears
Everyone has fears but Marcus worries that Sam is watching him to find mistakes. Almost everyone at Cutting Edge admits to having fears. Marcus worries about Sam scrutinizing him. Casey thinks Carol’s always pouncing on her mistakes. Dion is afraid that he is considered to be too young for his role.... read more
DVD style course with completion certificate only
Overcoming Setbacks
When facing setbacks recognize when you feel stuck and move forward. Going over and over a setback keeps you stuck in the past. Learn to overcome setbacks.
When facing setbacks recognize when you feel stuck and move forward. For Sam, the key to overcoming setbacks is to stay positive. Michael complains to Sam about setbacks that prevented him being chosen for Chicago. Sam proposes a policy that limits people’s (namely Michael’s) tendency to vent angril... read more
DVD style course with completion certificate only
Pitching and Influencing
Tammy wants to learn to pitch so gets help from Carol. Tammy (who wants to manage the Chinese branch of Cutting Edge) flatters Carol that she’s good at pitching and influencing. Carol knows this; meanwhile she is unimpressed with Sherry’s attempt to pitch for improved work conditions. Sam advises th... read more
DVD style course with completion certificate only
Planning and Organizing
Being disorganized creates stress. Planning and organizing achieves results.
Serena discovers Marcus and Serena have not planned together for the upcoming conference when they each have different ideas. They blame Serena as a distraction, but she focuses on how they should manage distractions. Serena gets serious and they soon set goals and commence a short burst planning se... read more
DVD style course with completion certificate only
Prejudice and Discrimination
Dion experiences prejudice and Casey is victim to mob mentality. Carol and Marcus must get rid of prejudice and discrimination from Cutting Edge. Marcus holds a training session with everyone wearing different hats to explore the outcome of pre-judging just because of first impressions, and Casey fa... read more
DVD style course with completion certificate only
Preparing for Emergencies
Marcus sets up a dangerous evacuation drill with dire consequences. If only we had been prepared. Act now! Be safe not sorry.
Marcus sets up a dangerous evacuation drill with dire consequences. Marcus and Carol wear safety jackets for a risk awareness meeting. Marcus affirms that as the manager, if an emergency presents itself, he will be the last to leave the office (when the others have been safely evacuated). The team i... read more
DVD style course with completion certificate only
Preparing for My Appraisal
Marcus coaches Dion to be well prepared for an appraisal with Carol. Casey and Tammy are nervous about their performance reviews, especially after Tammy’s last encounter with Carol. Knowing that Dion is about to undergo the same, Marcus offers him some tips about knowing your goals, where you’ve pro... read more
DVD style course with completion certificate only
Presenting with Passion
Making a boring presentation is stressful. Inspiring others with your words is fun.
Carol runs a training session on overcoming fear and changing their presentations from BLAND to GRAND. Carol tells Serena she is being long winded, the L in BLAND. Carol invites everyone to present on a ‘surprise’ item, then gives feedback on their performance, linking it to her formula. Steve is th... read more
DVD style course with completion certificate only
Privacy and Ethical Behavior
Casey stalks a customer and Barney bribes Carlos for information. Just about everyone at Cutting Edge is guilty of privacy abuses. Casey has been overly researching a client’s private details. Marcus likes to wear a GoPro to film staff (and then posts the video on YouTube). Carlos accepts a bribe fr... read more
DVD style course with completion certificate only
Recruiting the Best
Marcus must stop using a lucky dip and learn fair and effective selection strategies. Marcus’ unorthodox approach to running Cutting Edge includes his method of selecting recruits. Carol is appalled that he spins a globe to achieve diversity; Dion points out that drawing names from a hat is no guara... read more
DVD style course with completion certificate only
Removing Tension
Create some team-building fun. Release tension and solve problems.
Brittany, the personal trainer, demonstrates various stretches to combat stiff aching bodies and work related problems. Serena arrives and is concerned about possible injuries and lawsuits. Brittany ensures Serena joins in with a Birthday Stretch. The Removing Tension training program covers: Wall S... read more
DVD style course with completion certificate only
Resolving Conflict
A great program on essential skills for preventing and resolving conflict with best outcomes. Don’t let a conflict at work escalate. Learn to resolve issues effectively.
A great program on essential skills for preventing and resolving conflict with best outcomes.As Carol’s manager, Serena has observed that she is egotistical and doesn’t listen. Serena notes that conflicts often occur in the workplace because people are territorial, aloof, negative or antagonistic. P... read more
DVD style course with completion certificate only
Responding Thoughtfully
When people listen supportively, they will respond thoughtfully. Listen supportively by clarifying, reflecting, advising with care and probing (CRAP). 
When people listen supportively, they will respond thoughtfully. Listen supportively by clarifying, reflecting, advising with care and probing (CRAP). Carol tells the team that people do not listen supportively or respond thoughtfully to each other. She uses the acronym CRAP when she talks about sup... read more
DVD style course with completion certificate only
Sharing Feedback
Avoid defensiveness, be open to receiving and give specific balance feedback.
Avoid defensiveness, be open to receiving and give specific balance feedback. Marcus leads a team meeting to develop positive feedback approaches, but Carol presents Serena with a less-than-glowing critique. Tammy praises Casey for her support but asks her to avoid telling long stories. Dion commend... read more
DVD style course with completion certificate only
Starting Relationship Selling
When Carol is left to train four staff to sell, she assumes none will succeed. Carol is skeptical when Marcus asks her to train four staff in the art of relationship selling: Tammy, Carlos, Dion and Casey. For Carol, this seems an impossible task. Sherry wished she had been chosen as a sales trainee... read more
DVD style course with completion certificate only
Staying Motivated at Work
Some people feel flat and don't realize what motivates them to improve. Team members present their various views on their attitudes toward the workplace – whether they feel motivated and what causes them to be de-motivated.
Some people feel flat and don't realize what motivates them to improve. Team members present their various views on their attitudes toward the workplace – whether they feel motivated and what causes them to be de-motivated.Marcus uses some gimmicks to present to the team in his presentation on motiv... read more
DVD style course with completion certificate only
Stereotyping and Diversity
Marcus uses hat day to demonstrate stereotyping and Casey is in tears. Most of us resort to stereotyping when dealing with management, colleagues, suppliers, regulators and clients. As Steve, Dion and Barney explain, it doesn’t matter where we come from, or how educated we believe ourselves to be, e... read more
DVD style course with completion certificate only
Stretching the Team
Carol and Marcus discuss the benefits of exercising and Marcus introduces Brittany his trainer to the team to take them through a series of stretching exercises. 
Marcus introduces Brittany, a personal trainer, to help the team with stretching exercises that can be followed by viewers in real time: 1. Shoulder Reset 2. Finger and Hand Stretch 3. Over the Rainbow 4. Neck Stretch 5. Loosen Up 6. Back Stretch with Ball 7. Stretching Legs with Band 8. Hamstring S... read more
DVD style course with completion certificate only
Supervising Effectively
The Supervising Effectively training video explores skills for supervising effectively, and mistakes supervisors often make. 
Supervision mistakes are being made - Marcus is vague, Carol bullies and gives poor feedback and Serena makes the fatal mistake of starting an inappropriate discussion with Carol because she is attracted to a client. Effective supervision skills are shown and include using goals to achieve results a... read more
DVD style course with completion certificate only
Supporting Others
Being supportive is an essential skill for teams. It takes very little effort to show support.
Marcus creates an award for the most supportive employee of the month and challenges the team to be supportive, saying everyone will be judged on who offers the most support to Tammy. People offer various forms of support and the outcome results in more winners and losers than expected. Marcus feels... read more
DVD style course with completion certificate only
Surviving Stress and Burnout
Overload causes anxiety, so Marcus offers a way for everyone to reduce stress, but it backfires. Stress must be managed effectively.
Overload causes anxiety, so Marcus offers a way for everyone to reduce stress, but it backfires. Stress must be managed effectively. Marcus asks Carol to share her battles with stress at a staff meeting to provide a strong example for the team. Carol describes her difficulties with staff challenges ... read more
DVD style course with completion certificate only
Surviving Team Conflicts
Carol tries to resolve the aggression and lack of assertiveness in different members of the team.
Carol communicates openly to resolve aggression and lack of assertiveness in her team. Carol tries to resolve the aggression and lack of assertiveness in different members of the team and all learn: Don’t: Let conflicts grow Instead: Discuss and resolve issues Don’t: Be afraid to speak up Instead: S... read more
DVD style course with completion certificate only
Teaching Greetings
An everyday greeting is usually taken for granted. Yet judgments are often made from those first words.
Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates the task to Alex who patiently teaches Carlos how to introduce himself, how to address and greet visitors, and ways to build rapport and make people feel comfortable. She is an encour... read more
DVD style course with completion certificate only
Transforming SILOS
 Avoid a closed fragmented culture and ensure caring, sharing and collaboration. 
Avoid a closed fragmented culture and ensure caring, sharing and collaboration. In honor of “Blue Moon Day”, everyone wears blue and Marcus dons a blue carnival mask before his assembled team. Casey presents a tiny personalized number plate to Carlos; she also has one. Marcus praises this ‘sharing” ... read more
DVD style course with completion certificate only
Trying Myers-Briggs
The team explores the MBTI® (Myers-Briggs Type Indicator®) and gain insights into their personality traits. At a meeting with Barney and Marcus, Serena claims that she introduced the concept of Myers-Briggs personality assessment to Cutting Edge. Dion explains that the Myer-Briggs Type Indicator® wa... read more
DVD style course with completion certificate only
Understanding Accountability
Serena has come in from Head Office and is appalled by the lack of accountability in the regional office. She leaves Marcus with the challenge that his entire office must become accountable.
Serena has come in from Head Office and is appalled by the lack of accountability in the regional office. She leaves Marcus with the challenge that his entire office must become accountable.Marcus passes the task of remedying the situation to Carol, who panics and calls a snap meeting with the entir... read more
DVD style course with completion certificate only
Unions and Collective Bargaining
Casey is on strike, the union and managers are supportive, until they see her motives. Tammy isn’t sure how she feels about striking over pay and conditions. Collective bargaining, as Carol points out, is when employers and employees meet to discuss the terms of their collective agreement. Marcus tr... read more
DVD style course with completion certificate only
Using Goals to GROW
When you want to succeed with goals, find and remove the obstacles. Define goals and consider reality, obstacles, options and way forward.
Define goals and consider reality, obstacles, options and way forward. Serena presents the GROW model to a skeptical Carol and Marcus. She says that GROW helped her become vice-president at Cutting Edge. G is for setting a Goal. Carol’s goal is increasing the number of keynote speeches she gives to ... read more
DVD style course with completion certificate only
Welcoming New People
Early days in a new job have a big impact. A warm friendly start makes all the difference.
Sherry is new, but gets relegated to the bottom of the stairs, where she feels isolated and excluded from team activities and events. Carol ignores Sherry and her induction of Tammy and Carlos is patronizing and demeaning. Meanwhile Alex and Michael help Tammy and Carlos to feel welcome and learn so... read more
DVD style course with completion certificate only
Working Safely
Everyone should take responsibility for safety. It all starts with the right attitude.
Risk taking and accidents are occurring at Cutting Edge. Safety awareness is the focus of a special training session Marcus has planned to coincide with a surprise party for Serena’s 50th birthday. The event is filled with dramatic incidents and even a possible romance – but being safe and avoiding ... read more
DVD style course with completion certificate only