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From Intolerance to Inclusion

This new diversity and inclusion DVD training program, The Uh-Oh Syndrome with Steve Robbins, is 28-minutes in length and features Steve's favorite stories, examples from real life and background science to explain how cultural and neuro-biological forces compel us to be close-minded towards new, unfamiliar and different things.

The 4-section DVD also includes Bonus Footage of Steve answering important questions from trainers, and some of his favorite stories - Duct tape, Eat your vegetables, and Mini-Vans!

The Uh Oh Syndrome video program is edited from Steve Robbins' full 70-minute presentation, Inclusion Insights, and the Leader's Guide and participant materials have been re-written to be useful for this unique program. The CD-ROM includes the comprehensive 57-page Leader's Guide, Participant Handouts, Special Activity Sheets and a Powerpoint presentation.

In Section 1, Steve explores the following key points: That we all have stereotypes and mental models in our heads when we see or meet other people. Our personal background and culture is an important factor in building these mental models and stereotypes. If we don't critically examine some of the mental models in our heads, we will tend to make mistakes about other people. We can call this unintentional intolerance.

In Section 2, Steve talks about the neuroscience behind our tendency to form stereotypes and fall back on them in our interpersonal interactions. He points out that the brain, like all living organisms, has evolved to do things as efficiently as possible. As a result, it categorizes sensory cues to make decision-making easier and response time shorter.

In Section 3, Steve explains the phrase, Unintentional Intolerance, which he coined. As he says, sometimes we mean to do the right thing but the outcomes are negative, especially for other people. How does that happen? One reason is that the cognitive scripts we are running unconsciously won't work if the variables change, and in today's fast-paced workplace, the variables are changing all the time. This section explores the dynamics behind this behavioral pattern.

Section 4 takes us from Intolerance to Inclusion. Steve describes how our cognitive scripts can be triggered by a word, a sound, an emotion, or a smell. And, these reactions are even more easily triggered under stress. However, even though both culture and our brain’s biology have saddled us with hundreds of scripts that we never wrote and would prefer not to have, there are ways to overcome this heritage and gain some significant competitive advantage.

Uh-Oh Syndrome Learning Objectives:

  • Discover how experience and biology shape our perspectives and influence our reactions to the people and world around us.
  • Examine how we sometimes wind up being “unintentionally intolerant.”
  • Recognize how closed-mindedness and exclusion take place.
  • Explore ways to become more mindful and inclusive.

Table of Contents:

  • Section 1: Mental Models: The Part Culture Plays
    How experience affects our worldview and creates mental models
    How our mental models affect our interactions with our world and with others
  • Section 2: Mental Models: The Part Science Plays
    How the brain conserves energy through the development of cognitive scripts
    How the use of scripts affects our relationships and responses
  • Section 3: Unintentional Intolerance
    How cognitive scripts lead to mindlessness
    How mindlessness leave us vulnerable to unintentionally intolerant actions
  • Section 4: 2 Steps to Move From Intolerance to Inclusion
    How being more mindful – and less mindless – can lead to more effective and productive interactions
    How asking “What if?” and entertaining new ideas can open up our minds to more creative and effective problem solving

The Uh-Oh Syndrome training package includes the 4-Section DVD with English subtitles. It also contains a special Q&A with Steve and bonus footage of his favorite stories. The CD-ROM includes comprehensive training materials:

  • 57-page Leader's Guide
  • Participant Handouts including:
    - I Am From... Activity (Section 1)
    -Comfort Zones Activity (Section 2)
    -Inclusion Activity (Section 4)
    -Personal Reflection Worksheet (Take Home Activity)
  • PowerPoint Presentation
Sexual Harassment Prevention
HR and Workplace Issues
Respectful Workplace
Harassment in the Workplace
Release Date
Jan 1, 2012
Video Running Time (minutes)
Closed Caption
Featured Talent
Dr. Steve Robbins
Course ID