617-354-0017

Enterprise Media is your one stop solution for your training needs: including streamed learning, DVDs, USBs, and more.

All pricing

About

Speaking and Listening for Results

The cost associated with poor workplace communication is staggering. 70% of small- to mid-sized businesses claim that ineffective communication is their primary problem. Employee misunderstandings in large organizations are said to run $624 per employee per year.*

There is no doubt that training designed to improve basic workplace communication is worth doing! The Communication Counts training program depicts six common communication errors while providing tips on how to avoid them.

Key Learning Points

  • Shows employees that effective communication is the best way to avoid workplace problems
  • Encourages individuals to put in the effort required to speak and listen in a way that improves results
  • Improves organizational productivity and reduces organizational errors

How is it that a lack of communication can cause so much harm to an organization? Take a look at the list of problems below and the resulting impact associated with each. It's easy to see why so many failed projects, missed deadlines, and workplace conflicts are attributed to a communication blunder in one or more of these areas.

Problem 1: Lack of clarity, or incomplete information provided, when communicating
Impact: Opens the door for the Receiver to misinterpret the message or make faulty assumptions. This is the root of many misunderstandings.

Problem 2: Ineffective listening (or reading)
Impact: The speaker/sender’s message is missed in whole or part. Vital information the speaker/sender assumes has been communicated has, in fact, not been received.

Problem 3: Using the wrong approach, method, or timing when delivering a message
Impact: Conflicts arise (especially when email is used inappropriately). Important work, assigned the wrong way or at the wrong time, is not done correctly.

Problem 4: Lack of assertiveness in communication
Impact: Instead of voicing their true needs, wants, or concerns, employees force others to guess or make assumptions. This is highly inefficient and tends to lead to conflict.

Problem 5: Too much multi-tasking and too many distractions
Impact: Work is often not done as well as it could have been; mistakes are made.

Problem 6: People don't realize how their communication style affects others
Impact: Individuals are off-putting to co-workers because they don’t realize how things like brusqueness or sarcasm can be misconstrued. Morale, teamwork and productivity suffer.

The Communication Counts training program provides a brief look at all six of these issues while offering common sense tips on how to prevent them. Viewers observe two leaders of a small, but growing, organization as they put themselves through an online crash course on workplace communication.

The video’s Leader’s Guide provides suggestions for group training, including one idea that allows your training audience to interact with the video; as the video’s characters complete the final quiz in their training course, your trainees are able to answer the same questions (before they see how the video's characters respond).

Purchase Includes:

  • Communication Counts DVD (19 Minutes)
  • Leader’s Guide
  • CD with Participant Worksheets

* Statistics taken from IDC Study (June 2008) and SIS International Research Study.

Topics
Customer Service
Leadership and Management
Meeting Openers & Meeting Management
HR and Workplace Issues
Uses
Communication
Communication: email and Social Media Issues
Release Date
Jan 1, 2012
Video Running Time (minutes)
19:00
Producer
CRM
Presentation Style
Dramatic Presentation
Course ID
00923

Guides & Workbooks

Description
Download Communication Counts - Info Sheet Preview

Only preview versions of handouts can be viewed without a license.

You might also like

Can We Count on You?
Why Accountability Matters Can We Count on You is a common sense program designed to put people on the path to becoming highly valued employees. 
Why Accountability Matters Can We Count on You is a common sense program designed to put people - especially those entering the workforce for the first time - on the path to becoming highly valued employees. Can We Count on You provides a basic overview of what it takes to be seen as accountable, fo... read more
Communication Breakdown
Communication problems can have a devastating role in undermining our success. Equip your employees to prevent a Communication Breakdown at work!
Communication is the foundation for everything we do in the workplace. It happens every day, all the time. It follows, then, that communication problems can have a devastating role in undermining our organizational success. And yet, most employees never receive training in the development of their c... read more
Communication Lab 2.0
When Email Just Isn't Enough In this humorous program, you'll learn when to use e-mail and when to use the telephone to communicate – and avoid customer service problems!
When Email Just Isn't Enough Have you ever sent an e-mail to a customer notifying them that there was a problem? If so then you know it can often engender a nasty response or an angry phone call. Communication blunders are common in the workplace and they can impact your business and your customers.... read more
DVD style course with completion certificate only
Beyond Words for Healthcare
A Body Language Guide for Healthcare Professionals In this program, you will understand the key body language cues that communicate proper bedside manners while still maintaining business efficiency.
A Body Language Guide for Healthcare Professionals Can you imagine a situation where you could communicate with your patients without saying a word? Or create an environment where your patients feel safe, comfortable, and free to discuss their health? Well now you can! Day after day, your patients a... read more
Featured Programs Video course with post-test
Would I Work For Me?
This blue collar version of "Would I Follow Me?" inspires managers to look at how their employee’s view them - and how important that is.
Trying to get the most out of the people you supervise, trying to get them to go that extra mile, isn’t easy. But most employees will tell you that what affects their productivity more than anything else is their immediate supervisor. The video, Would I Work For Me? demonstrates a supervisor’s behav... read more
Featured Programs DVD style course with completion certificate only