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Winning Customer Loyalty Library

In Volume One Winning Customer Loyalty Eliminate Customer Turnoffs Paul Timm looks at what really alienates your customers: What makes them want to stay away and not buy your product.

Each time we experience poor service we are tempted to join the chorus of complainers. But a more fruitful use of such experiences is to learn from what others do poorly so that we can provide the best in service to our customers.

 

Key Learning Points

 

  • Learn the three categories of customer turnoffs (Value, Systems, People)
  • Practice Active Listening to improve the customer experience
  • Overcome poor service to build long term loyalty

 

Purchase Includes:

  • Winning Customer Loyalty Eliminate Customer Turnoffs DVD (26 Minutes)
  • Winning Customer Loyalty Volume I booklet

This is available as part of

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