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Winning Customer Loyalty Library
In Volume One Winning Customer Loyalty Eliminate Customer Turnoffs Paul Timm looks at what really alienates your customers: What makes them want to stay away and not buy your product.
Each time we experience poor service we are tempted to join the chorus of complainers. But a more fruitful use of such experiences is to learn from what others do poorly so that we can provide the best in service to our customers.
Key Learning Points
- Learn the three categories of customer turnoffs (Value, Systems, People)
- Practice Active Listening to improve the customer experience
- Overcome poor service to build long term loyalty
- Winning Customer Loyalty Eliminate Customer Turnoffs DVD (26 Minutes)
- Winning Customer Loyalty Volume I booklet