617-354-0017

Enterprise Media is your one stop solution for your training needs: including streamed learning, DVDs, USBs, and more.

Short preview

DVD

$219.00

This item contains several different items. Purchasing this item includes all of the component items listed below.

About

Volume One: Winning Customer Loyalty Eliminate Customer Turnoffs looks at what really alienates your customers. What makes them want to stay away and not buy your product. Each time we experience poor service we are tempted to join the chorus of complainers. But a more fruitful use of such experiences is to learn from what others do poorly so that we can provide the best in service to our customers.

Volume Two: Winning Customer Loyalty Exceed Customer Expectations shows you how to really exceed the expectations of your customers and gain their loyalty. It takes the ambiguity out of what it means to give your customer more when they really don't expect it. It shows you how to set yourself apart from your competitors.

Purchase Includes:

  • Volume 1: Eliminate Customer Turnoffs DVD (26 Minutes)
  • Winning Customer Loyalty Volume I booklet
  • Volume 2: Exceed Customer Expectations DVD (28 Minutes)
  • Winning Customer Loyalty Volume II booklet

This is available as part of

Total JWA Video Library
A video series that will help with leadership, management, customer service, supervision, workplace issues, employees and much more.  The total library package for $5,995.00 contains every program found in the JWA Video catalog in DVD format.
The total library package for $5,995.00 contains every program found in the JWA Video catalog in DVD format. The Total JWA Video Library includes: 50 Ways to Keep Customers Basics of Business Etiquette Basics of Profitable Customer Service Basics to Improve Memory BEAR Essentials of Business Better ... read more
Additional Videos
Volume One Volume Two
Topics
Customer Service
Special Offers and Combo Packages
Uses
JWA Video
Dealing With Difficult or Angry Customers
Entry Level Customer Service
Video Running Time (minutes)
54:00
Lead Distributor
Enterprise Media
Producer
Enterprise Media - JW
Featured Talent
Paul Timm
Course ID
00983

Component Items

This is a compilation item which contains other items. Licensing this one item causes all of the following items to be licensed.

Winning Customer Loyalty... Eliminate Customer Turnoffs
Paul Timm looks at what really alienates your customers and shows you how to overcome poor service, eliminate customer turnoffs to build customers for life. Learn the three categories of customer turnoffs. Avoid angry customers in advance.
Winning Customer Loyalty Library In Volume One Winning Customer Loyalty Eliminate Customer Turnoffs Paul Timm looks at what really alienates your customers: What makes them want to stay away and not buy your product. Each time we experience poor service we are tempted to join the chorus of complaine... read more
DVD style course with completion certificate only
Winning Customer Loyalty... Exceed Customer Expectations
Winning Customer Loyalty Library This program shows you how to really exceed the expectations of your customers and gain their loyalty. Gain customer loyalty and grow your business through word of mouth advertising.
Winning Customer Loyalty Library Volume Two Winning Customer:  Loyalty Exceed Customer Expectations shows you how to really exceed the expectations of your customers and gain their loyalty and you can grow your business through word of mouth advertising.  This program takes the ambiguity out of what... read more
DVD style course with completion certificate only

You might also like

Winning Customer Loyalty... Eliminate Customer Turnoffs
Paul Timm looks at what really alienates your customers and shows you how to overcome poor service, eliminate customer turnoffs to build customers for life. Learn the three categories of customer turnoffs. Avoid angry customers in advance.
Winning Customer Loyalty Library In Volume One Winning Customer Loyalty Eliminate Customer Turnoffs Paul Timm looks at what really alienates your customers: What makes them want to stay away and not buy your product. Each time we experience poor service we are tempted to join the chorus of complaine... read more
DVD style course with completion certificate only
Winning Customer Loyalty... Exceed Customer Expectations
Winning Customer Loyalty Library This program shows you how to really exceed the expectations of your customers and gain their loyalty. Gain customer loyalty and grow your business through word of mouth advertising.
Winning Customer Loyalty Library Volume Two Winning Customer:  Loyalty Exceed Customer Expectations shows you how to really exceed the expectations of your customers and gain their loyalty and you can grow your business through word of mouth advertising.  This program takes the ambiguity out of what... read more
DVD style course with completion certificate only