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DVD

$5,995.00

This item contains several different items. Purchasing this item includes all of the component items listed below.

About

The total library package for $5,995.00 contains every program found in the JWA Video catalog in DVD format.

The Total JWA Video Library includes:

  1. 50 Ways to Keep Customers
  2. Basics of Business Etiquette
  3. Basics of Profitable Customer Service
  4. Basics to Improve Memory
  5. BEAR Essentials of Business
  6. Better Meeting Management
  7. Communication Skills That Build Relationships
  8. Communication Skills… What Everyone Needs to Know
  9. Effective Performance Management
  10. Effective Teamwork
  11. El Poder de la Atencion al Cliente
  12. Empowering Employees
  13. Feedback Skills for Supervisors
  14. The Keys to Effective Supervision
  15. Hiring the Best
  16. How to Achieve Ultimate Success
  17. How to Deal with Cultural Diversity
  18. How to Develop Effective Communication Skills
  19. How to Get Things Done
  20. How to Hold Successful Meetings
  21. How to Make Winning Presentations
  22. How to Plan Write and Give a Winning Presentation
  23. How to Set and Achieve Goals
  24. How to Supervise People
  25. In an Instant Series
  26. Listen and Win
  27. Manage Your Time Better
  28. Managing Conflict at Work
  29. Negotiating for Business Results
  30. Overcoming Stress at Work
  31. Prevent Sexual Harassment in the Work Place
  32. Succeed By Coaching
  33. Succeed By Listening
  34. Supervising the Difficult Employee
  35. Telephone Skills at Work
  36. The New Supervisor: Skills for Success
  37. The Power of Attitude
  38. The Power of Customer Service
  39. The Write Stuff
  40. Time Management: Get the Most out of Your Time
  41. Use the Telephone the Right Way
  42. Winning Customer Loyalty Volume I
  43. Winning Customer Loyalty Volume II
  44. Winning Telephone Tips
  45. Writing for Business Results

Component Items

This is a compilation item which contains other items. Licensing this one item causes all of the following items to be licensed.

Communication Skills - What Everyone Needs to Know
In the Communication Skills - What Everyone Needs to Know training video, you’ll learn practical techniques to improve all your communication skills - written, oral, electronic, and face-to-face.
Effective communication is the difference between productivity and chaos in the workplace. There are basic skills you must learn and apply to ensure your message is understood every time. But too often we forget the fundamentals as we rush to complete more work in less time. In the Communication Ski... read more
DVD style course with completion certificate only
The Keys to Effective Supervision - How to Build a High-Performance Workforce
Develop the critical skills you need to be a truly effective leader: communicate with clarity, make effective and timely decisions, recruit, train, motivate and retain a successful workforce!
Whether it’s your first day as a supervisor or you’re a seasoned veteran, The Keys to Effective Supervision - How to Build a High-Performance Workforce training video will make you even better at your job. You’ll learn to develop the critical skills you need to be a truly effective leader—communicat... read more
Featured Programs DVD style course with completion certificate only
In An Instant Management Training Video Series
A series of short training videos that deal with key topics in the workplace, including management, sales, hiring, termination, discipline, hygiene, team building, delegation, motivation and more!
You have a business problem but you just don't have the time to read all the articles and business books in hope that you can solve it. Well, no longer do you have to worry.  The In an Instant series can help you with fast and helpful solutions. Working with noted Industrial Psychologist Dr. Anthony... read more
Succeed by Coaching
With this practical guide of do-it-now information you'll discover the essentials of coaching, including how to do it, when to do it, and why it is necessary in today's business world.
Do you want reduced costs and reduced employee turnover? Do you need improved quality and quantity of work by your staff to make your business grow? Do you desire improved employee problem-solving ability and increased likelihood that goals will be reached? Do you want enhanced employee growth? If t... read more
DVD style course with completion certificate only
Use the Telephone the Right Way
Master today's key skills and strategies for effective telephone use. Learn how to apply 14 key call-handling skills that will boost not only your organization's credibility and bottom line, but also their own professionalism and value.
Master today's key skills and strategies for effective telephone use. Good common sense telephone techniques and old-fashion courtesy - especially in today's digital age - often define crucial business moments. Poor telephone skills can cause customer dissatisfaction or loss of customers, damage the... read more
DVD style course with completion certificate only
Writing for Business Results
Don't despair. You don't have to be a best-selling author to write clearly and effectively.  This program provides basic instruction improving your writing skills.
If you write well, you will often do well. It's that simple. But many of us haven't taken a writing course since high school or college. When we sit down to write, we confront a frustrating, time-consuming task. Words and meaning elude us. Precious hours march by as we stare at a blank computer scre... read more
Featured Programs DVD style course with completion certificate only
The Basics of Profitable Customer Service
Companies with great customer service survive and thrive. Those that provide poor customer service fail. In this DVD training program you'll be given the tools necessary to make your business grow and thrive. 
"Customer service is the single most important factor in any business. It is absolutely crucial to a company's success," says noted lecturer and trainer Jeff Blackman.Companies with great customer service survive and thrive. Those that provide poor customer service fail. In this DVD training program... read more
DVD style course with completion certificate only
How to Set and Really Achieve Your Goals
Get what you want, when you want it with this clear and simple approach to goal setting. Learn the six key elements to change and improve.
Get what you want, when you want it with this exciting approach to goal setting. Reaching your goals can be extremely difficult. Even more difficult may be determining what your goals really should be. How To Set And Really Achieve Your Goals, with noted lecturer and trainer Jeff Blackman, will help... read more
DVD style course with completion certificate only
The Basics to Improve Your Memory
A good memory is critical in any business situation. You need to remember names, dates, places, titles, quotes, times, and the list goes on and on.  The Basics to Improve Your Memory is a DVD training program designed to help you do just that.
A good memory is critical in any business situation. You need to remember names, dates, places, titles, quotes, times, and the list goes on and on. The Basics to Improve Your Memory is a DVD training program designed to help you do just that. Amaze your fellow workers with your recall. Never again f... read more
DVD style course with completion certificate only
Succeed By Listening
With the Succeed By Listening training DVD you'll discover the basic principles and techniques needed to become an active listener and better communicator in both your business and personal life.
An old philosopher once said: "One mouth, two ears," meaning (we think) that we should listen at least twice as much as we speak. It seems so easy to do and yet it can be oh so difficult. To help in this never ending battle, we are offering Succeed By Listening with listening expert Madelyn Burley-A... read more
DVD style course with completion certificate only
The Basics of Business Etiquette
Knowing the right things to do and say at work and in work-relad social settings can make a tremendous difference in helping you and your company reach its goals.
The way you handle yourself in a business and social environment can reveal a lot about you, and your position within an organization. From meetings with the boss to meetings with clients and customers, knowing the right things to do and say can make a tremendous difference in helping you and your c... read more
DVD style course with completion certificate only
Effective Performance Management
Provides the tools necessary for any supervisor, new or old, to develop and implement a solid performance management system to ensure that everyone is working for the same results.
Building a Quality Organization In any organization it is critical that all individuals work toward the same objectives and goals. They must know: what they are expected to do why they are to do it when it must be done Effective Performance Management Building a Quality Organization provides the too... read more
DVD style course with completion certificate only
Effective Teamwork
With this training video, your entire workforce will know how to maintain a cooperative, creative and highly productive team environment. Lean how to manage team meetings for success.
When some people hear the word teamwork they immediately think of games--team sports; yet, teamwork is much more than this. In businesses today the teamwork concept, rather than the old pyramid-shaped organization-chart-process, is what makes them successful. Ideas and decisions are generated within... read more
DVD style course with completion certificate only
Empowering Employees
Empowerment is the ability to let others assume the responsibilities, risks and rewards associated with making their own decisions.
Empowerment is the ability to let others assume the responsibilities, risks and rewards associated with making their own decisions. Are your employees empowered? Can they make decisions without having to ask their supervisor? Do you feel comfortable with them representing your company? To help your ... read more
DVD style course with completion certificate only
Hiring the Best
Good people are the lifeblood of any organization. That's common knowledge. But knowing how to find and identify them is not. How can you make smart hiring decisions that will make you - and your boss - happy?
Good people are the lifeblood of any organization. That's common knowledge. But knowing how to find and identify them is not. How can you make smart hiring decisions that will make you - and your boss - happy? Follow the proven systematic hiring process explained in Hiring the Best. This step-by-ste... read more
DVD style course with completion certificate only
How to Deal With Cultural Diversity in the Work Place
We no longer live and work in an insular market-place. We are now part of a worldwide economy with competition coming from nearly every continent.
We all come from diverse backgrounds and we all view things from our own vantage point. Just because people do things differently doesn't mean they're wrong. They may just be looking at things in a totally different way. In the DVD training program How to Deal with Cultural Diversity in the Work Pla... read more
Featured Programs DVD style course with completion certificate only
How to Develop Effective Communication Skills
Communication is one of the most important words in any business. If you can communicate, you and your business will move forward and most likely thrive.
Communication is one of the most important words in any business. If you can communicate, you and your business will move forward and most likely thrive. If you can't, the road to success is blocked with numerous obstacles, many of which are too difficult to cross. How to Develop Effective Communica... read more
DVD style course with completion certificate only
Listen and Win
To succeed in business today you must become an effective communicator. Learn how to listen to learn, decide and enable!  Learn how to become an active listener!
Believe it or not, listening is an active experience. Yes, active! We all think we listen rather well; however, how many times have you heard a name, date, address, or phone number, and if asked 30 seconds later would not be able to remember it? It's not the memory process that's at fault, it's the ... read more
DVD style course with completion certificate only
Managing Conflict at Work: The Art of Communication
In today's fast-paced, high intensity work place conflict plays a major part in our everyday activities.  Learn now to effectively manage conflict. 
The Art of Communication In today's fast-paced, high intensity work place conflict plays a major part in our everyday activities. From small disagreements to outright verbal battles, conflict is a normal part of most everyone's daily lives. Managing Conflict at Work; The Art of Communication looks a... read more
DVD style course with completion certificate only
Negotiating for Business Results
Develop the skills necessary to help you become a successful negotiator while learning to enjoy the process.
Negotiation takes place all the time. It plays a vital role in your everyday business and personal life; yet, many people view negotiation as an onerous exercise to be tolerated rather than enjoyed. By viewing the DVD training program Negotiation for Business Results you'll develop the skills necess... read more
DVD style course with completion certificate only
The New Supervisor: Skills for Success
This program will help you develop and improve your skills and make being a supervisor productive and enjoyable. Learn communication skills, leadership skills, decision making and more.
Whether this is your first day as a supervisor or you've been on the job for years, The New Supervisor Skills for Success will help you develop and improve your skills and make being a supervisor productive and enjoyable. This DVD training program will become your road map for developing the skills ... read more
DVD style course with completion certificate only
Prevent Sexual Harassment in the Work Place
This self-study training program helps both the employer and employee know what they should do if they encounter sexual harassment in the workplace.
Recipient of the "Human Resource Executive" Top Pick Award! Sexual Harassment is a complicated issue, that unfortunately confronts employers and employees on a far too regular basis. Would you know what to do if you were confronted with what you believe to be sexual harassment? Do you understand the... read more
DVD style course with completion certificate only
Supervising the Difficult Employee
Supervising the Difficult Employee, will steer you through six main objectives that will help you redirect difficult employees. Learn the root problem, use accurate documentation, then helping the employee take corrective action. 
Nobody likes working with a difficult employee, and for supervisors, confronting that employee about his or her difficult behavior seems even worse. Supervising the Difficult Employee, however, will steer you through six main objectives that will help you redirect difficult employees. That employee'... read more
Featured Programs DVD style course with completion certificate only
Telephone Skills at Work
Regardless of new technology the telephone is still the most used business tool in today's work place. Lean how to handle incoming calls, telephone etiquette, how to deal with complaints and more.
Regardless of new technology the telephone is still the most used business tool in today's work place. It is also the most abused! You'll learn: How to "correctly" handle incoming and outgoing calls The basics of telephone etiquette How to deal with complaint calls and turn them into successes How t... read more
DVD style course with completion certificate only
Time Management: Get the Most Out of Your Time
You don't have to rise before dawn to be effective at work. Learn to take hold of your time and your schedule. Manage your job more effectively.
It's 6:00 in the morning and you're already at your desk. In a desperate attempt to be productive, you plan to work - uninterrupted - until the frenzy of regular business hours begin. You don't have to rise before dawn to be effective at work. You just need the exciting, yes exciting training progra... read more
DVD style course with completion certificate only
Overcoming Stress At Work
This training program reveals valuable information about the human mind and body that can help turn you into an Anxiety Analyst and control much of the stress you feel everyday at work and at home.
Had enough STRESS? ...Ughhh! This training program reveals valuable information about the human mind and body that can help turn you into an Anxiety Analyst and control much of the stress you feel everyday at work and at home. Overcoming Stress At Work defines stress, helps you identify your own str... read more
DVD style course with completion certificate only
The Power of Attitude
Is there really power behind a positive attitude? The Power of Attitude shows that there is, and most of what makes us positive is attributed to our own self-image.
It Does Make a Difference Positive attitude. Positive attitude. Positive attitude. A worn-out anthem? Or is there really power behind a positive attitude? The Power of Attitude: It Does Make a Difference shows that there is, and most of what makes us positive is attributed to our own self-image. Thi... read more
Featured Programs DVD style course with completion certificate only
The BEAR Essentials of Business
Paws and learn The Bear Essentials of Business! Travel to Shelburne, Vermont and take an inside look at what makes the Vermont Teddy Bear Company and learn the importance of customer service and employee engagement.
Paws and learn The Bear Essentials of Business! Travel to Shelburne, Vermont and take an inside look at what makes the Vermont Teddy Bear Company one of the nation's most famous and successful companies. See how it really cares about its customers and its employees. Bear with us and learn: Why the c... read more
DVD style course with completion certificate only
How To Get Things Done
Too many people view the process of time-management as a survival exercise rather than a road map to success. Learn about delegation, goal setting, time management and more.
Too many people view the process of time-management as a survival exercise rather than a road map to success. They remember the old quote, Time is money and they panic! They are always just trying to survive, and not very well, the latest deadline crisis either in their office or at home. Well, it d... read more
DVD style course with completion certificate only
How To Supervise People
Being a supervisor can be one of the most satisfying, productive and even enjoyable experiences anyone can have.
Someone once said, "It's not the job that causes me problems, it's the people that work for me!" Well, sorry to say, in many cases people feel just this way. But it does not have to be like this. Being a supervisor can be one of the most satisfying, productive and even enjoyable experiences anyone c... read more
DVD style course with completion certificate only
The Write Stuff
The ability to communicate clearly and succinctly is critically important both in our business and personal lives. This is a practical how-to guide to help you become a better writer-both professionally and personally.
There is nothing like good writing. Good writing is the tool that may stretch our imaginations. And, yes it may be difficult and time consuming. But the ability to communicate clearly and succinctly and have people understand what we are saying is critically important both in our business and person... read more
DVD style course with completion certificate only
Better Meeting Management
Put an end to unproductive meetings, for good! Learn skills for running a successful meeting.
Put an end to unproductive meetings, for good! Are too many unproductive, wasteful meetings eating up your time? If so, then here is the better-meeting-management-training program you've been waiting for to put an end to unproductive meetings. This training program begins by showing you the advantag... read more
DVD style course with completion certificate only
Communication Skills That Build Winning Relationships
Are underdeveloped communication skills holding YOU back? Learn key skills to improve your communication. Learn to use the BE-DO-ACHIEVE-NEW-BE cycle to build up internal communication
Are underdeveloped communication skills holding YOU back? One of the biggest mistakes we make each day at work and in our homes is to under estimate the power of communication. We simply take for granted that communication really is a tool, and that it can help make or break us. This training progra... read more
DVD style course with completion certificate only
El Poder de la Atencion al Cliente (Power of Customer Service)
The Power Of Customer Service NOW IN SPANISH
The Power Of Customer Service NOW IN SPANISH with Dr. Paul R. Timm has really led the way. This training program provides the basics needed in any organization to help improve customer service.It is not a lot of theory. In fact, it is just the opposite; a DVD training program that's loaded with do-i... read more
Feedback Skills for Supervisors
In this continuous communication improvement training program, you'll see how to exercise the four elements (giving feedback, soliciting feedback, receiving feedback and self-evaluation) that make the feedback process useful. 
Cultivate your critiquing skills and make feedback a winning part of your business strategy! No feedback is good feedback. Wrong! In fact, absolutely no feedback is the worst kind of feedback of all. Even harsh feedback helps to measure progress and improvements. And good business depends on it! How... read more
DVD style course with completion certificate only
50 Ways To Keep Your Customers
50 Ways To Keep Your Customers with Dr. Paul Timm provides those hands-on, do-it-now techniques and skills that will keep customers happy and ensure that they keep coming back.
We have said it before and we will say it again: like it or not, customer service is the competitive battleground for any - and every organization. Buying decisions in many cases will be made not only on the quality of the product but on the quality of the customer service. So, regardless of your jo... read more
DVD style course with completion certificate only
How To Achieve Ultimate Success
In How To Achieve Ultimate Success, Dr. Paul Timm presents a psychologically sound approach to help you reach the ultimate success you desire in both your business and personal life.
What is ultimate success? No one is really sure and for everyone it is surely different. Is it great wealth, good health and true happiness? Or is it some combination of each? Could it be "a win" with the next business deal or an extended vacation with our family that makes us feel successful? No ma... read more
DVD style course with completion certificate only
How To Hold Successful Meetings
Improve your meetings now by putting to work the solid, do-it-now common sense techniques found in this program.
Are meetings a valuable business tool or a waste of time? When should a meeting be called and who should attend? Better yet, when should a meeting be avoided and who should not be invited? These questions and many more are answered in the 30-minute training program How To Hold Successful Meetings. T... read more
DVD style course with completion certificate only
How To Make Winning Presentations
With How To Make Winning Presentations you'll learn to develop the skills to make every presentation a success.
One of the greatest fears for nearly everyone is making a presentation. Whether it is to one person or one thousand people, the fear is real and for many it is devastating. Don't be one of these people. Stand before the crowd feeling comfortable and confident. With How To Make Winning Presentations ... read more
DVD style course with completion certificate only
Manage Your Time Better
Time waits for no man, but you can catch up!  Faster. Sooner. Better. More. Now. Yesterday! Can you ever get it all done?
Time waits for no man, but you can catch up! Faster. Sooner. Better. More. Now. Yesterday! Can you ever get it all done? The time we spend each day not accomplishing what we want or need to accomplish can add significant stress to our business and personal lives. But since we can't change time, we m... read more
DVD style course with completion certificate only
The Power of Customer Service
The Power Of Customer Service with Dr. Paul R. Timm has really led the way. This training program provides the basics needed in any organization to help improve customer service.
The Power Of Customer Service with Dr. Paul R. Timm has really led the way. This training program provides the basics needed in any organization to help improve customer service.It is not a lot of theory. In fact, it is just the opposite; a DVD training program that's loaded with do-it-now skills th... read more
Featured Programs DVD style course with completion certificate only
Winning Customer Loyalty... Eliminate Customer Turnoffs
Paul Timm looks at what really alienates your customers and shows you how to overcome poor service, eliminate customer turnoffs to build customers for life. Learn the three categories of customer turnoffs. Avoid angry customers in advance.
Winning Customer Loyalty Library In Volume One Winning Customer Loyalty Eliminate Customer Turnoffs Paul Timm looks at what really alienates your customers: What makes them want to stay away and not buy your product. Each time we experience poor service we are tempted to join the chorus of complaine... read more
DVD style course with completion certificate only
Winning Customer Loyalty... Exceed Customer Expectations
Winning Customer Loyalty Library This program shows you how to really exceed the expectations of your customers and gain their loyalty. Gain customer loyalty and grow your business through word of mouth advertising.
Winning Customer Loyalty Library Volume Two Winning Customer:  Loyalty Exceed Customer Expectations shows you how to really exceed the expectations of your customers and gain their loyalty and you can grow your business through word of mouth advertising.  This program takes the ambiguity out of what... read more
DVD style course with completion certificate only
Winning Customer Loyalty Video Training Library
The Winning Customer Loyalty series gives step-by-step instructions in how to eliminate customer turnoffs (Volume 1) and then Exceed Customer Expectations (Volume 2).  Learn how to avoid angry customers and build lifetime relationships.
Volume One: Winning Customer Loyalty Eliminate Customer Turnoffs looks at what really alienates your customers. What makes them want to stay away and not buy your product. Each time we experience poor service we are tempted to join the chorus of complainers. But a more fruitful use of such experienc... read more
Winning Telephone Tips
The 30 action tips in this program can be put to use immediately and is perfect for everyone in your organization to improve telephone skills and workplace efficiency - anyone from the mail room to the office of the president will benefit.
Hundreds of millions of telephone calls are made each and every day. Yet, the most used and often abused business tool, bar none, is the telephone. Have you ever called a company and had to ask the operator to repeat the name of the company one, two or even three times because the person answering t... read more
DVD style course with completion certificate only
How to Plan, Write and Give a Winning Presentation
Divided into 3 sections: planning, writing and giving a presentation, this training program will help you overcome presentation jitters and deliver a great speech!
Be ready to anticipate the moment. Feel the goals and aspirations of your audience and make the presentation of your life! Divided into three sections—planning, writing and giving a presentation, The Basics of How to Plan Write and Give a Winning Presentation! will help you overcome the “presentatio... read more
Featured Programs DVD style course with completion certificate only
Communication Training Special Offer
Improve vital presentation and communication skills with this bundled offer and save 20%!
Improve vital presentation and communication skills with this bundled offer and save 20%! The following titles are included in the set: How to Plan, Write and Give a Winning Presentations Communication Skills That Build Winning Relationships How to Plan, Write and Give a Winning Presentations Be rea... read more
Telephone Training DVD Set
Your complete guide to telephone communication! Regardless of all the new technology, the telephone is still the most used business tool in today's work place.
Your complete guide to telephone communication! Regardless of all the new technology, the telephone is still the most used business tool in today's work place. It is also the most abused communication tool. This training set includes three separate programs to help your staff provide great customer ... read more
Communication Training DVD Library
The Communication Library allows you to improve your communication skills in a short period of time at a reasonable price.
The Communication Library allows you to improve your communication skills in a short period of time at a reasonable price. The following titles are included in the set: Use the Telephone the Right Way Better Meeting Management for Better Communication Manage Your Time Better Feedback Skills for Supe... read more
Frontline Management Training DVD Library
These programs provides the fast-paced material needed to improve the performance and personal growth of the new employee or the long-time veteran.
Learn the basic skills necessary to compete in today's complex marketplace with the new Frontline Library. These programs provide the fast-paced material needed to improve the performance of the new employee or the long-time veteran. The Frontline Library includes the following titles: Succeed by Li... read more
Manager's Training Video Library
Improve your management team with the new Manager's Library. Comprised of 10 DVDs and 10 books, this library will help your managers get the needed jump on the competition.
Improve your management team with the new Manager's Library. Comprised of 10 DVDs and 10 books, this library will help your managers get the needed jump on the competition. Your cost $999.50! If you were to buy these programs individually the total would be $1,299.50. Buy the complete library and sa... read more
Customer Service Training Video Starter Library
Give your customer service people the head start they deserve with the Customer Service Starter Library. Includes 5 DVDs on customer service.
Give your customer service people the head start they deserve with the Customer Service Starter Library. These training programs come with a total of 5 DVDs and 5 books to give your customer service people the necessary tools to deal with the most important person to your organization--The Customer!... read more