Enterprise Media is your one stop solution for your training needs: including streamed learning, DVDs, USBs, and more.

Short preview

On Demand

3rd Party Annual Streaming

students $350.00


Loyal, happy customers and clients are the foundation of your success. The best customer service is how they get that way!

Your business or organization wouldn't exist without your customers. But sometimes this all-important fact gets lost in the demands of daily activities. This award-winning training video is the solution.

Great for new hires or energizing your current team, the Customer Service Counts training program uses humor to show employees that being good at customer service and taking pride in their work is not only a job requirement, but can be personally satisfying as well.

The customer part of customer service:

  • Greet the customer
  • Connect with the customer
  • Respect the customer's priorities and time

The service part of customer service:

  • Listen and evaluate
  • Meet the customer's needs
  • Know your business

Viewers will enjoy the amusing story of two coworkers who start their day experiencing bad customer service as customers themselves. Comparing notes, they enter a friendly competition to see who can offer the best customer service that day on the job. As they demonstrate sales skills and handle rushed (even unhappy) customers, their fun rivalry reminds employees that customers are people too. And it makes the point to employees that their peers are counting on them as well.

In fact, coworkers are also customers. Everyone has internal customers when helping other employees meet common goals. And every employee represents the organization when encountering outsiders, whether or not customer service is a major part of their job description.

This brand new 2013 release is just the ticket for a lively training session and lasting lessons learned about providing the best customer service ever!

Purchase Includes:

  • Customer Service Counts DVD (18 Minutes)
Programs Under $200
Customer Service
Special Offers and Combo Packages
Customer Service - Under $200
Kantola Production
Customer Service Essentials
Dealing With Difficult or Angry Customers
Entry Level Customer Service
Release Date
Jan 1, 2013
Video Running Time (minutes)
Closed Caption
Presentation Style
Dramatic Presentation
Course ID

You might also like

Love Your Customers & Love Your Difficult Customers
John O'Hurley's Message will be music to your ears in this humorous customer service training package, "Love Your Customers" and "Love Your Difficult Customers!" Laugh as you learn the essential basics of excellent customer service. 
Hollywood celebrity John O'Hurley explains four essential steps to great service. John O'Hurley is as much as part of business as he is show business. He has been embraced for his business savvy by Business Week, Time, CNBC and more. Most notably known as the eccentric catalogue clothier J. Peterman... read more
Featured Programs DVD style course with completion certificate only
A Complaint is a Gift
Using Customer Feedback as a Strategic Tool  Show your team that complaints are an opportunity for everyone to learn & build customer relationships. True customer service isn’t catchy slogans or empty promises.
Using Customer Feedback as a Strategic Tool In this delightful animated program A Complaint is a Gift, we meet Complaint and join him on his journey through the Land of Catchy Slogans, the Land of Big Promises, and the Land of Lofty Visions as he seeks to be heard, acknowledged, and have his issues ... read more
DVD style course with completion certificate only
Simple Strategies for Customer Service
In today’s competitive business environment it more important than ever to have your young employees be able to deliver the kind of service your clients and customers need and want.
The Simple Strategies for Customer Service video training program is specifically designed for young employees and team members aged 16 – 24 years old. In today’s competitive business environment it more important than ever to have your young employees be able to deliver the kind of service your cli... read more
DVD style course with completion certificate only