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Help supervisors resolve conflict through collaboration or compromise.
Conflict can be an ominous word, but there's really nothing scary about it. Conflict happens anywhere that needs and wants meet resistance. These needs can be as fundamental as staying alive or competing for resources like food. In the workplace, they can be as simple as the need for office supplies or as grave as two employees constantly sniping at each other. Either way, supervisors have a big role to play in resolving them.
Give supervisors a solid grounding on conflict management with Supervisor on the Scene Conflict Resolution a new program that helps your supervisors:
- Recognize the conflict: identifying the facts and people involved
- Manage the conflict: applying five avenues of resolution
- Resolve the conflict: through collaboration or compromise
The Supervisor on the Scene Conflict Resolution training program examines the tasks of supervisors in resolving conflicts: from identification of facts to compromise and collaboration.
- Supervisor on the Scene: Conflict Resolution DVD (11 Minutes)
- Leader's Guide
- Power Point
This program is part of the Supervisor on the Scene Series
Each program in the Supervisor on the Scene Series follows two supervisors who encounter typical workplace concerns and take the corresponding steps to address them. It describes step by step guidelines on a specific soft skill and shows how each can be applied to help improve efficiency, raise morale and enhance productivity.