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Enterprise Media is your one stop solution for your training needs: including streamed learning, DVDs, USBs, and more.

On Demand

One Year

plays $799.00

This item contains several different items. Purchasing this item includes all of the component items listed below.

About

This entire library is only $799 for 1 year of online training or 100 views, which ever comes first.

Order now on our ArcLearn site for instant access.

If you are looking for an exceptional value in training, then look no further. The Customer Service Training Library will provide you with 22 different video courses for about the same price as a single DVD!

In this customer service library, you now have the optimal resource for delivering – and reinforcing exceptional customer service. This series includes the best selling programs on service from Tom Peters, John O’Hurley and others. The library also includes short motivational meeting videos that you can use in training sessions and motivational gatherings.

Customer Service Online Library includes:

  • Love Your Customers
  • A Complaint is a Gift
  • Customer Service to the Rescue
  • The Barkles: Furrific Customer Service
  • Customer Service: OR ELSE with Peter Glen
  • Adventures in Sales, Service, and Self-Esteem
  • Communication Lab 2.0
  • File 102: Creating World Class Customer Service
  • Focus on the Customer
  • It's Show Time!
  • Jordan's Furniture: Re-imagine the Customer Experience
  • Who Put a Lizard in My Lasagna?
  • Winning Customer Loyalty... Eliminate Customer Turnoffs
  • Winning Customer Loyalty... Exceed Customer Expectations
  • The Power of Customer Service
  • Business Chronicle Volume 1: L.L. Bean, A Commitment to Customer Service
  • 50 Ways to Keep Customers
  • The Container Store: Re-imagine Customer Service and Talent
  • Telephone Skills at Work
  • Winning Telephone Tips
  • The Excellence Files - Southwest Airlines
  • SERVE! Turn Customer Service into Unforgettable Customer Experiences

Use the libraries for classroom, self-study, and even make your own clips from any title. Stream ‘em, download ‘em, or put ‘em on your LMS. Perfect for the trainer who is looking for that one spark to liven up a presentation!

Topics
Special Offers and Combo Packages
Uses
An Enterprise Media Program
Lead Distributor
Enterprise Media
Course ID
01136

Component Items

This is a compilation item which contains other items. Licensing this one item causes all of the following items to be licensed.

Love Your Customers
Hollywood celebrity John O'Hurley explains four essential steps to great service. John O'Hurley is as much as part of business as he is show business. He has been embraced for his business savvy by Business Week, Time, CNBC and Fox New. Most notably known as the eccentric catalogue clothier J. Peter... read more
DVD style course with completion certificate only
A Complaint is a Gift
Using Customer Feedback as a Strategic Tool  Show your team that complaints are an opportunity for everyone to learn & build customer relationships. True customer service isn’t catchy slogans or empty promises.
Using Customer Feedback as a Strategic Tool In this delightful animated program A Complaint is a Gift, we meet Complaint and join him on his journey through the Land of Catchy Slogans, the Land of Big Promises, and the Land of Lofty Visions as he seeks to be heard, acknowledged, and have his issues ... read more
DVD style course with completion certificate only
Customer Service To The Rescue!
When Wilfred Jameson's parachute fails to open, he's in trouble. But customer service representative Henry Hawks knows just what to do, or does he? You'll hit the ground laughing as the scene unfolds – and as the tension builds.
When Wilfred Jameson's parachute fails to open, he's in trouble. But customer service representative Henry Hawks knows just what to do – at least after a funny interaction on the phone. Customer Service to the Rescue is the perfect video to celebrate and thank all your employees who deliver great cu... read more
DVD style course with completion certificate only
Truly FURRific Customer Service - Barkles Meeting Video
Some customers are difficult to please... but Ollie will show you how to deal with a difficult customer and deliver truly terrific customer service.
Meet the Barkles... our new canine companions who will get your team howling with laughter.  You'll love the fun and humor as they motivate your team to higher levels of success.   Some customers are difficult to please... but in this funny meeting opener, Ollie will show you how to deal with a diff... read more
DVD style course with completion certificate only
Customer Service: OR ELSE
Watch this "call to arms" as told by an insightful and at times outrageous performer. Using examples of good and bad service, Glen shows you how to create Great Service.
In this five-part video, author and motivational speaker Peter Glen takes you on a journey into the world of customer service. Watch this call to arms as told by an insightful and at times outrageous performer. Using examples of good and bad service, Customer Service Or Else shows you how to create ... read more
DVD style course with completion certificate only
Adventures in Sales, Service, and Self-Esteem
Motivate and inspire your employees to higher levels of sales and service. You'll be entertained with animation, music and effects as you learn six key lessons.  Bonus material on angry customers.
Do you need to motivate and inspire your employees to higher levels of sales and service? Are you looking for good ideas to make your customers happier? Are you looking for a way to deal with angry customers?If you are, then you need Adventures in Sales, Service and Self-Esteem. You’ll be entertaine... read more
DVD style course with completion certificate only
Communication Lab 2.0
When Email Just Isn't Enough In this humorous program, you'll learn when to use e-mail and when to use the telephone to communicate – and avoid customer service problems!
When Email Just Isn't Enough Have you ever sent an e-mail to a customer notifying them that there was a problem? If so then you know it can often engender a nasty response or an angry phone call. Communication blunders are common in the workplace and they can impact your business and your customers.... read more
DVD style course with completion certificate only
File 102: Creating World Class Customer Service
What does Southwest Airlines, Whole Foods Market and USAA Insurance have in common? They have all achieved world-class customer service. How have they done it?
What does Southwest Airlines, Whole Foods Market and USAA Insurance have in common? They have all achieved world-class customer service. How have they done it? Front line employees, supervisors, mid-level and senior managers will tell you about the six core skills necessary for superior service.Watc... read more
DVD style course with completion certificate only
Focus on the Customer
What does outstanding customer service have to do with Scotch Brite Pads, Amish Buggies and Security Guards? Find out as you hear four stories of how 3M has met special demands from their customers.
What does outstanding customer service have to do with Scotch Brite Pads, Amish Buggies and Security Guards?Find out as you hear four stories of how 3M has met special demands from their customers. When most organizations would have denied these unique requests, 3M’s team met the challenge and came ... read more
DVD style course with completion certificate only
It's Show Time!
It’s motivational! It’s fun to watch! It’s about customer service and attitude! It’s a best seller! It’s Showtime!
It's Show Time! is a look at customer service and corporate culture from Stew Leonard's Dairy in Norwalk, Connecticut - which has long been recognized as a leader in service. In the program, you'll witness how success has to do with consistent excellence-the ability to inspire hundreds of team membe... read more
DVD style course with completion certificate only
Jordan's Furniture: Re-imagine The Customer Experience
Tom Peters believes that customer service is no longer enough. You must create great customer experiences. In this program, Peters takes us to Jordan’s Furniture and shows how great customer experiences can impact organizational success.
Jordan's Furniture is one of the leading furniture retailers in New England. They are known for great service-and for giving customers a unique experience. Now, Tom Peters shows you how Jordan's has made every aspect of the shopping experience for furniture fun-and different. And how that in turn ma... read more
DVD style course with completion certificate only
Who Put a Lizard in my Lasagna? with Sam Glenn
Part of the Sam Glenn Series Learn how to bring the best of yourself to every interaction you have with customers and coworkers in the funny and motivational video hosted by Sam Glenn.
Part of the Sam Glenn DVD  and Online Training Series Imagine going to your job every day with a big smile on your face and being excited to be there! Well, the Lizard Philosophy will help make that positive attitude happen! More importantly it will improve customer service and employee satisfaction... read more
Featured Programs DVD style course with completion certificate only
Winning Customer Loyalty... Eliminate Customer Turnoffs
Paul Timm looks at what really alienates your customers and shows you how to overcome poor service, eliminate customer turnoffs to build customers for life. Learn the three categories of customer turnoffs. Avoid angry customers in advance.
Winning Customer Loyalty Library In Volume One Winning Customer Loyalty Eliminate Customer Turnoffs Paul Timm looks at what really alienates your customers: What makes them want to stay away and not buy your product. Each time we experience poor service we are tempted to join the chorus of complaine... read more
DVD style course with completion certificate only
Winning Customer Loyalty... Exceed Customer Expectations
Winning Customer Loyalty Library This program shows you how to really exceed the expectations of your customers and gain their loyalty. Gain customer loyalty and grow your business through word of mouth advertising.
Winning Customer Loyalty Library Volume Two Winning Customer:  Loyalty Exceed Customer Expectations shows you how to really exceed the expectations of your customers and gain their loyalty and you can grow your business through word of mouth advertising.  This program takes the ambiguity out of what... read more
DVD style course with completion certificate only
The Power of Customer Service
The Power Of Customer Service with Dr. Paul R. Timm has really led the way. This training program provides the basics needed in any organization to help improve customer service.
The Power Of Customer Service with Dr. Paul R. Timm has really led the way. This training program provides the basics needed in any organization to help improve customer service.It is not a lot of theory. In fact, it is just the opposite; a DVD training program that's loaded with do-it-now skills th... read more
Featured Programs DVD style course with completion certificate only
50 Ways To Keep Your Customers
50 Ways To Keep Your Customers with Dr. Paul Timm provides those hands-on, do-it-now techniques and skills that will keep customers happy and ensure that they keep coming back.
We have said it before and we will say it again: like it or not, customer service is the competitive battleground for any - and every organization. Buying decisions in many cases will be made not only on the quality of the product but on the quality of the customer service. So, regardless of your jo... read more
DVD style course with completion certificate only
The Container Store: Re-imagine Customer Service and Talent Through Communication and Leadership
Tom Peters takes us to The Container Store and shows us how this corporate leader thrives with great customer service, a culture of sales and the strategy that comes from hiring terrific people.
Great customer service comes from great people, but how do you hire, train, and retain the best people? More importantly, how do you get everyone to deliver the best service possible? In this program, Tom Peters will show you how great service happens. You will learn how The Container Store has deve... read more
DVD style course with completion certificate only
Telephone Skills at Work
Regardless of new technology the telephone is still the most used business tool in today's work place. Lean how to handle incoming calls, telephone etiquette, how to deal with complaints and more.
Regardless of new technology the telephone is still the most used business tool in today's work place. It is also the most abused! You'll learn: How to "correctly" handle incoming and outgoing calls The basics of telephone etiquette How to deal with complaint calls and turn them into successes How t... read more
DVD style course with completion certificate only
Winning Telephone Tips
The 30 action tips in this program can be put to use immediately and is perfect for everyone in your organization to improve telephone skills and workplace efficiency - anyone from the mail room to the office of the president will benefit.
Hundreds of millions of telephone calls are made each and every day. Yet, the most used and often abused business tool, bar none, is the telephone. Have you ever called a company and had to ask the operator to repeat the name of the company one, two or even three times because the person answering t... read more
DVD style course with completion certificate only
The Excellence Files - Southwest Airlines
Company Culture: Out of the Ordinary Watch Herb Kelleher and the Southwest Team as they break records in customer service, and have fun at work!
Company Culture: Out of the Ordinary Watch Herb Kelleher and the Southwest Team as they break records in customer service, and have fun at work! This award winning program has been called the sequel to In Search of Excellence. The Excellence Files gives you insights into what smart companies are doi... read more
DVD style course with completion certificate only
SERVE! Turn Customer Service into Unforgettable Customer Experiences
Tom Peters introduces the concept of creating excellent customer experiences as a strategic advantage in this five-minute meeting opener.
Today's customers are spoiled. But if you can wow them with an unforgettable experience, you'll win unprecedented loyalty. Using simple, universal examples, Tom Peters tells you how to exceed expectations and make customers fall in love with your company. Key Learning Points Create great customer ex... read more
DVD style course with completion certificate only
Business Chronicle Volume 1: L.L. Bean, A Commitment to Customer Service
Learn from some of America's leading companies.  Business Chronicle combines documentary case study footage with insightful commentary to guide you through the principles of excellence at work.Business Chronicle Volume 1: L.L. Bean, A Commitment to Customer ServiceThis once-small hunting supply busi... read more
DVD style course with completion certificate only

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Customer Service Training Combo Package
Save $2,210 over the individual DVD prices when you purchase The Customer Service Training Library.  Get six best selling customer service training DVDs for $995.
Provide your team with the optimal resource for delivering and reinforcing exceptional customer service. This combo includes the best selling programs on service from Stew Leonard, Janelle Barlow, John O'Hurley, and others. Save $2,210 over the individual DVD prices when you purchase The Customer Se... read more