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There is little doubt that e-mail is an extremely useful innovation that has changed, and continues to change, the way we communicate. However, the fact that e-mail is different from both voice- and paper-based communication can be a source of frustration for many people.
The E-Mail Etiquette training program gives viewers an understanding of the conventions that have been developed by e-mail users over the years to facilitate effective communication. In addition, the E-Mail Etiquette video exposes many of the myths that exist regarding such issues as e-mail privacy, and warns of possible dangers when using e-mail.
The words “spamming” and “flaming” may not make sense to everyone, but chances are they’ve come across examples of this type of behavior in their e-mail usage. The animated “cyber postman,” who features throughout the video, has seen every example of bad e-mail usage you could imagine. With his assistance we provide a comprehensive introduction to the etiquette of using e-mail.
A viewable/printable instructor’s guide is available online. A Cambridge Educational Production. (20 minutes)
Guides & Workbooks
- Download E-Mail Etiquette Guide Preview
Only preview versions of handouts can be viewed without a license.