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Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry including the empathy. Sam and Michael take time out to work on their apologies for ongoing disputes, but they argue about how to apologize. Carol tells Serena about what she believes to be a very useful tool, the ‘fake sorry’.
Carol thinks she rarely has to apologize for anything because she says she thinks before she acts. Serena apologizes to Carol for various things such as arriving unexpectedly at the office, and wants to introduce a Sorry Day into the office where people could apologise for all sorts of things. Serena describes various ways of saying sorry including the empathy sorry which is “I’m sorry you feel that way, and what can I do to help the situation.”
Sam and Michael have relationship issues that have escalated into the workplace. Sam apologizes to Michael for having thrown his picture out when he was angry with some of Michael’s behavior. Sanjay on the other hand never really apologizes to anyone because he believes he is always right. Michael and Sam continue to bicker about how and why each of them should apologize, with Michael missing the point about why Sam is angry and why he should apologize. Carol tells Serena about what she believes to be a very useful tool, the ‘fake sorry’ which is totally insincere.
Apologizing Carefully Program Highlights:
- Don’t avoid saying sorry
- INSTEAD: Say sorry to reduce tension
- Don’t get stuck on blaming
- INSTEAD: Acknowledge your mistakes
- Don’t offer a fake sorry
- INSTEAD: Offer a genuine apology
- Don’t think ‘sorry’ is enough
- INSTEAD: Follow up with actions
Apologize when you have done something wrong. It clears the air so everyone can move forward.
- Apologizing Carefully DVD (7 Minutes)
- Support Materials on each DVD:
- Discussion Questions
- PowerPoint Slides
Part of the Cutting Edge Communication series!
This program is part of the Cutting Edge Communication series which is a powerful training series on hot topics everyone can enjoy. Short, sharp and funny with simple messages and skills for everyone. The series follows ten characters through a landscape of social faux pas, insult and embarrassment. This series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won't forget!
WARNING - These videos are designed to provoke discussion and response. They are contemporary, fast paced, short, character driven TV style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, reacting to the behaviors on screen, we can use these strong feelings and thoughts to develop a clearer shared view of how we want to behave, how we manage these situations, and how we want our team to behave and respond.
Whilst some people find them insensitive or outrageous, the vast majority of viewers and users have found them refreshing, stimulating and great for getting energy and enthusiasm back into learning.