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Welcome them, give feedback, encourage new skills and be a good role model. Carlos has been asked to help newcomer Dion settle in, like Alex helped him when he was new. Skills covered include first introducing newcomers to the corporate culture (Marcus does this with two fluffy toys to a bemused Dion and Tatiana) and to welcome questions. The second step is to offer practical help to build skills; Dion tries unsuccessfully to adjudicate an argument between Sam and Michael. They give Dion tips on how not to interrupt a personal discussion between colleagues. Giving time and encouragement is also important; Alex coaches Dion on how to answer the phone properly. Carlos complains to Steve that Dion is often late; Steve advises Carlos to explain to Dion how this disrupts his schedule. Be a mentor; don’t flood the person with suggestions but give them different ways to consider a problem. If they make mistakes, what did they learn?
The Coaching New People training video is divided into chapters:
- Help them settle in
- Offer practical steps to build skills
- Give time and encouragement
- Use feedback to fix problems
- Be a caring mentor
Coaching New People Program Highlights:
- DON’T ignore newcomer training needs
- INSTEAD: Prepare and make them feel welcome
- DON’T ignore poor communication
- INSTEAD: Take time to encourage and build skills
- DON’T let issues go unchecked
- INSTEAD: Give feedback for improvement
- DON’T set a bad example
- INSTEAD: be a caring mentor and role model
Take time out to coach newcomers. Help them develop their potential.
- Coaching New People DVD (9 Minutes)
- Support Materials on each DVD:
- Discussion Questions
- PowerPoint Slides
Part of the Cutting Edge Communication series!
This program is part of the Cutting Edge Communication series which is a powerful training series on hot topics everyone can enjoy. Short, sharp and funny with simple messages and skills for everyone. The series follows ten characters through a landscape of social faux pas, insult and embarrassment. This series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won't forget!
WARNING - These videos are designed to provoke discussion and response. They are contemporary, fast paced, short, character driven TV style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, reacting to the behaviors on screen, we can use these strong feelings and thoughts to develop a clearer shared view of how we want to behave, how we manage these situations, and how we want our team to behave and respond.
Whilst some people find them insensitive or outrageous, the vast majority of viewers and users have found them refreshing, stimulating and great for getting energy and enthusiasm back into learning.