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The art of explaining concepts and information is covered in four key steps about engagement, structure, maintaining interest and ensuring understanding.
While Carol is impatient and patronizing with new starters, others like Sam, Alex, Steve and Michael are more patient and creative in ensuring their messages are understood one to one or in groups. Four steps are used to demonstrate effective communication skills when explaining.
Step 1: Positively engage the listener.
Carol loses patience when explaining basic concepts to Carlos and Tammy, so delegates to Sam who is calm and engaging.
Step 2: How to be clear and structured with your communication.
Serena explains this through structuring your message with a definitive beginning middle and end.
Step 3: Maintain interest.
Alex is able to demonstrate through the use of a phone App how you can maintain people’s interest by using visual and technological aids.
Step 4: Be patient and ensure understanding.
Sam demonstrates patience and understanding; ensuring information is understood through repetition and clarification.
Explaining Skillfully Program Highlights:
- Don’t be intolerant
INSTEAD: Positively engage the listener
- Don’t ramble
INSTEAD: Be clear and structured
- Don’t be dull and boring
INSTEAD: Maintain interest
- Don’t assume they understand
INSTEAD: Ensure understanding
When an explanation is not understood. The explainer needs to improve.
- Explaining Skillfully DVD (9 Minutes)
- Support Materials on each DVD:
- Discussion Questions
- PowerPoint Slides
Part of the Cutting Edge Communication series!
This program is part of the Cutting Edge Communication series which is a powerful training series on hot topics everyone can enjoy. Short, sharp and funny with simple messages and skills for everyone. The series follows ten characters through a landscape of social faux pas, insult and embarrassment. This series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won't forget!
WARNING - These videos are designed to provoke discussion and response. They are contemporary, fast paced, short, character driven TV style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, reacting to the behaviors on screen, we can use these strong feelings and thoughts to develop a clearer shared view of how we want to behave, how we manage these situations, and how we want our team to behave and respond.
Whilst some people find them insensitive or outrageous, the vast majority of viewers and users have found them refreshing, stimulating and great for getting energy and enthusiasm back into learning.