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An amusing program about managing the expectations and behaviors of the newest recruits.

Carol is underwhelmed when “dude” Dion (Marcus’ nephew) rocks up to commence work as an intern, and also isn’t impressed by the entitled Tatiana. Marcus explains to the interns that Cutting Edge is there to help them move forward. Carlos is welcoming – offering Dion a desk to help him feel at home. Carol objects to the interns’ “text speak” and use of emoticons; not to mention time wasted on social media.

Dion points out that companies allowing employees a given amount of time on Facebook are actually more productive. Steve explains the importance of dressing professionally; while Serena makes time to talk with the interns, perceiving their potential. Carol’s assessment of Dion is blunt; she believes he has no place in their office. Serena asserts that constructive feedback is the better path. Steve coaches Tatiana through what to say (and not to say) in job interviews. Carol concludes with some slightly tempered advice for Dion and he makes a positive suggestion.

Handling the New Wave is divided into 6 chapters:

  • Welcome them and build rapport
  • Talk on same wavelength
  • Provide direction
  • Share standards
  • Manage attention seekers
  • Give practical advice

Handling the New Wave Program Highlights:

  • DON’T ignore young team members
    - INSTEAD: Welcome them and build rapport
  • DON’T assume understanding
    - INSTEAD: provide clear direction and standards
  • DON’T let bad behavior go unchecked
    - INSTEAD: Give feedback and coaching
  • DON’T expect them to know
    - INSTEAD: Offer practical advice

Digital natives can be challenging at times. They can also provide great opportunities.

Purchase includes:

  • Handling the New Wave DVD (9 Minutes)
  • Support Materials on each DVD:
    - Discussion Questions
    - Activities
    - Handouts
    - PowerPoint Slides

Part of the Cutting Edge Communication series!

This program is part of the Cutting Edge Communication series which is a powerful training series on hot topics everyone can enjoy. Short, sharp and funny with simple messages and skills for everyone. The series follows ten characters through a landscape of social faux pas, insult and embarrassment. This series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won't forget!

WARNING - These videos are designed to provoke discussion and response. They are contemporary, fast paced, short, character driven TV style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, reacting to the behaviors on screen, we can use these strong feelings and thoughts to develop a clearer shared view of how we want to behave, how we manage these situations, and how we want our team to behave and respond.

Whilst some people find them insensitive or outrageous, the vast majority of viewers and users have found them refreshing, stimulating and great for getting energy and enthusiasm back into learning.

This is available as part of

Cutting Edge Communication
Cutting Edge Communication is a powerful business training series on hot topics everyone can enjoy. Short, sharp and funny with simple messages and skills for everyone.
Cutting Edge Communication is a powerful business training series on hot topics everyone can enjoy. Short, sharp and funny with simple messages and skills for everyone. Whether you are interested in improving your organization’s culture or the ability to make a good impression, work together as a te... read more
DVD style course with completion certificate only

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