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Carol tells Marcus he is not listening to her, so after agreeing to listen, Marcus is inspired to run a listening session with the team that will also benefit the new starters, Tammy and Carlos. Listening skills are lacking. Carol offers some facts about listening and communication, and they attempt to explore empathic listening skills.
Carol is very concerned because Marcus is not listening to her and after pointing it out they agree to listen to each other. Team members discuss the skills of listening. Carol believes she is an expert listener however various people in the office feel they are not being listened to. Marcus runs a listening skills session, especially for the benefit of Carlos and Tammy. Carol demeans Carlos while Sanjay talks about Tammy as if she was not there. Carol offers some facts about listening and communication while Sam interrupts and talks over her while correcting the facts.
They explore empathic listening, but the training session shows how people are talking at each other. When Tammy says that Carol speaks too quickly, Carol raises her voice as if Tammy is deaf. The lack of genuine ‘active’ listening means most of the team end up annoyed with each other and Marcus as a final example gets Tammy and Carlos to demonstrate listening – but they just say hello to each other.
Listening Actively Program Highlights:
- Don’t talk over the top of someone
- INSTEAD: Listen and show interest
- Don’t tune out
- INSTEAD: Acknowledge key points
- Don’t force a person to listen
- INSTEAD: Agree to listen to each other
- Don’t ignore body language
- INSTEAD: Read reactions to your words
Too many people are so busy talking They have forgotten the art of listening.
- Listening Actively DVD (9 Minutes)
- Support Materials on each DVD:
- Discussion Questions
- PowerPoint Slides
Part of the Cutting Edge Communication series!
This program is part of the Cutting Edge Communication series which is a powerful training series on hot topics everyone can enjoy. Short, sharp and funny with simple messages and skills for everyone. The series follows ten characters through a landscape of social faux pas, insult and embarrassment. This series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won't forget!
WARNING - These videos are designed to provoke discussion and response. They are contemporary, fast paced, short, character driven TV style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, reacting to the behaviors on screen, we can use these strong feelings and thoughts to develop a clearer shared view of how we want to behave, how we manage these situations, and how we want our team to behave and respond.
Whilst some people find them insensitive or outrageous, the vast majority of viewers and users have found them refreshing, stimulating and great for getting energy and enthusiasm back into learning.