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Learn excellent skills for controlling respectful exchanges and facilitating solutions.

Alex and Sam are in dispute. Alex is incensed that Sam has rewritten her press releases. Sam argues that she is not putting in the correct information as per company policy. Carol is called in to try and resolve their clash but uses a game show technique to work on the ‘resolution’ – but soon loses patience. A busy Marcus steps in, offers a limited time and asks Alex and Sam in turn to respectfully listen to each other and give their side of the story. He listens actively for what’s behind their assertions, asking each to come up with a solution to the problem that respects the other’s needs (and area of expertise).

Marcus controls the discussion – who is talking at any one time and what is being covered. He summarizes a position that is largely acceptable to both. He then asks them to write a statement (which he will review) acknowledging the other’s problem with the issue and detailing how each will go about minimizing the potential for conflict in future. Alex and Sam quietly (but slightly grudgingly) agree to this.

Mediating for Resolution Program Highlights:

  • Don’t take sides and assume
    - INSTEAD: Listen supportively to both parties
  • Don’t allow emotions to escalate
    - INSTEAD: Control respectful exchanges
  • Don’t bulldoze with your opinions
    - INSTEAD: Use questions to clarify and summarize
  • Don’t leave problems unresolved
    - INSTEAD: Facilitate solutions and agree actions

People in conflict have stopped listening. Mediators actively listen to overcome blocks.

Purchase includes:

  • Mediating for Resolution DVD (9 Minutes)
  • Support Materials on each DVD:
    - Discussion Questions
    - Activities
    - Handouts
    - PowerPoint Slides

Part of the Cutting Edge Communication series!

This program is part of the Cutting Edge Communication series which is a powerful training series on hot topics everyone can enjoy. Short, sharp and funny with simple messages and skills for everyone. The series follows ten characters through a landscape of social faux pas, insult and embarrassment. This series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won't forget!

WARNING - These videos are designed to provoke discussion and response. They are contemporary, fast paced, short, character driven TV style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, reacting to the behaviors on screen, we can use these strong feelings and thoughts to develop a clearer shared view of how we want to behave, how we manage these situations, and how we want our team to behave and respond.

Whilst some people find them insensitive or outrageous, the vast majority of viewers and users have found them refreshing, stimulating and great for getting energy and enthusiasm back into learning.

This is available as part of

Cutting Edge Communication
Cutting Edge Communication is a powerful business training series on hot topics everyone can enjoy. Short, sharp and funny with simple messages and skills for everyone.
Cutting Edge Communication is a powerful business training series on hot topics everyone can enjoy. Short, sharp and funny with simple messages and skills for everyone. Whether you are interested in improving your organization’s culture or the ability to make a good impression, work together as a te... read more
DVD style course with completion certificate only
Topics
Employees: From Hiring to Discipline
HR and Workplace Issues
Uses
Conflict Resolution
Video Running Time (minutes)
9:00
Captioning
Closed Caption
Producer
Seven Dimensions
Course ID
01225