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Supervision mistakes are being made - Marcus is vague, Carol bullies and gives poor feedback and Serena makes the fatal mistake of starting an inappropriate discussion with Carol because she is attracted to a client. Effective supervision skills are shown and include using goals to achieve results and measuring the success, listening and supporting staff, acknowledging good work and focusing on building skills. The Supervising Effectively training video explores skills for supervising effectively, and mistakes supervisors often make.
Mistake 1. Being Vague. Marcus’ management style is vague and unclear.
Skill 1. Use Goals to Achieve Results. Serena uses goals and actions and measures results.
Mistake 2. Using Fear Tactics. Carol bullies and blames, making it difficult to work with her.
Skill 2. Listen and Be Supportive. Marcus is an empathic supervisor who is easy to talk to.
Mistake 3. Giving Poor Feedback. Carol blunt, often critical without being constructive.
Skill 3. Acknowledge Good Work. Serena, Alex and Sam provide explanations.
Mistake 4. Having Inappropriate Discussions. Serena divulges to Carol her personal feelings about a client during an office meeting.
Skill 4. Focus on Building Skills. Good supervisors build strengths and encourage team members to improve on their weaknesses.
Supervising Effectively Program Highlights:
- Don’t be vague
- INSTEAD: Use goals to achieve results
- Don’t use fear tactics
- INSTEAD: Listen and be supportive
- Don’t give poor feedback
- INSTEAD: Acknowledge good work
- Don’t have inappropriate discussions
- INSTEAD: Focus on building skills
Good supervisors bring out the best in their people. Bad supervisors make people want to leave.
- Supervising Effectively DVD (9 Minutes)
- Support Materials on each DVD:
- Discussion Questions
- PowerPoint Slides
Part of the Cutting Edge Communication series!
This program is part of the Cutting Edge Communication series which is a powerful training series on hot topics everyone can enjoy. Short, sharp and funny with simple messages and skills for everyone. The series follows ten characters through a landscape of social faux pas, insult and embarrassment. This series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won't forget!
WARNING - These videos are designed to provoke discussion and response. They are contemporary, fast paced, short, character driven TV style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, reacting to the behaviors on screen, we can use these strong feelings and thoughts to develop a clearer shared view of how we want to behave, how we manage these situations, and how we want our team to behave and respond.
Whilst some people find them insensitive or outrageous, the vast majority of viewers and users have found them refreshing, stimulating and great for getting energy and enthusiasm back into learning.