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Casey practices her service skills on Tammy, but the strategy backfires.

Marcus and Serena want to see Cutting Edge employees demonstrating greater care for their customers. They discuss body language and the need to remember things important for the client interaction, as well as the use of open and closed questions. Serena particularly wants staff to be responsive, prompt and demonstrate organizational skills. Alex coaches Dion through handling tricky customer queries over the phone, while Casey practices her service technique on Tammy with unfortunate results. Carol considers sensational service is all about definite action and punctuality, and that service providers have passion and exceed her expectations.

This is available as part of

Cutting Edge Communication
Cutting Edge Communication is a powerful business training series on hot topics everyone can enjoy. Short, sharp and funny with simple messages and skills for everyone.
Cutting Edge Communication is a powerful business training series on hot topics everyone can enjoy. Short, sharp and funny with simple messages and skills for everyone. Whether you are interested in improving your organization’s culture or the ability to make a good impression, work together as a te... read more
DVD style course with completion certificate only
Release Date
Jan 1, 2016
Video Running Time (minutes)
10:00
Lead Distributor
Enterprise Media
Producer
Seven Dimensions
Course ID
CEC54

Guides & Workbooks

Description
Guide
PowerPoint

Only preview versions of handouts can be viewed without a license.