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When Carol is left to train four staff to sell, she assumes none will succeed.

Carol is skeptical when Marcus asks her to train four staff in the art of relationship selling: Tammy, Carlos, Dion and Casey. For Carol, this seems an impossible task. Sherry wished she had been chosen as a sales trainee, as she loves selling and connecting with people, and has great insights about how to do relationship selling. The trainees learn through role-plays to build their skills and Carol doesn’t hesitate to give them harsh feedback. They learn to show interest, ask questions, be responsive to client needs, and not over push product. Casey surprisingly develops her own take-home message from the session; that relationship selling really is all about HEART Help, Expectations, Ask, Remember and Timing. Sam reluctantly agrees that this is an excellent approach for the company.

This is available as part of

Cutting Edge Communication
Cutting Edge Communication is a powerful business training series on hot topics everyone can enjoy. Short, sharp and funny with simple messages and skills for everyone.
Cutting Edge Communication is a powerful business training series on hot topics everyone can enjoy. Short, sharp and funny with simple messages and skills for everyone. Whether you are interested in improving your organization’s culture or the ability to make a good impression, work together as a te... read more
DVD style course with completion certificate only
Release Date
Jan 1, 2016
Video Running Time (minutes)
10:00
Lead Distributor
Enterprise Media
Producer
Seven Dimensions
Course ID
CEC55

Guides & Workbooks

Description
Guide
PowerPoint

Only preview versions of handouts can be viewed without a license.