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Marcus holds black swan day to help prepare people for crisis scenarios.

Marcus invites everyone to dress in black with a touch of red for his Black Swan meeting (Sanjay takes it to mean wear a black dress). His aim is to explain the significance of black swan events and preparing for crises, which can occur when we least expect them. He runs Cutting Edge staff through a safety drill and asks them to predict the likelihood of things going wrong. Steve emphasizes the importance of a proactive approach to risk and the necessity of learning from past mistakes. (One such mistake was losing their biggest client Mr Garrison following Serena's flirtatious behavior at her 50th birthday.) Sam calculates that by his matrix, the likelihood of major error is over 60% at Cutting Edge, as long as Marcus is around.

This is available as part of

Cutting Edge Communication
Cutting Edge Communication is a powerful business training series on hot topics everyone can enjoy. Short, sharp and funny with simple messages and skills for everyone.
Cutting Edge Communication is a powerful business training series on hot topics everyone can enjoy. Short, sharp and funny with simple messages and skills for everyone. Whether you are interested in improving your organization’s culture or the ability to make a good impression, work together as a te... read more
DVD style course with completion certificate only
Release Date
Jan 1, 2016
Video Running Time (minutes)
8:00
Lead Distributor
Enterprise Media
Producer
Seven Dimensions
Course ID
CEC66

Guides & Workbooks

Description
Guide
PowerPoint

Only preview versions of handouts can be viewed without a license.