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"To Don't" List
Most of us have "to Do" lists. But sometimes we over commit. So on occasion you might want to think about creating a "To Don't" list. It helps you prioritize. Focus formally on "To Don'ts!"
DVD style course with completion certificate only
10 Vital Rules for Giving Incredible Speeches and Why Theyre Irrelevant
Tom Peters tackles the fear of public speaking with instruction and tips on how to relax and overcome the obstacles.
Once a year, Toastmasters International gathers its representatives from chapters around the world to present its prestigious Golden Gavel Award. In 1990, the award went to Tom Peters, certainly one of the most requested speakers in the business world. In accepting the award, Peters addressed the au... read more
DVD style course with completion certificate only
The 19 E's of Excellence
Tom lists 19 words that encompass "Excellence"
DVD style course with completion certificate only
20x12=240 - Lunch Opportunities
20x12=240. 240 is the number of potential useful opportunities to connect with someone in your organization. Use it to build relationships. Use it to mend relationships. Use it to Connect with people. It's a powerful tool.
DVD style course with completion certificate only
The 3 H's
Tom describes the extraordinary leadership talents of Howard Schultz, Conrad Hilton and Herb Kelleher. Treat employees like customers, stay in touch, sweat the details, it's always about people.
DVD style course with completion certificate only
3 Minute Apologies
Think about setting aside some time for three minute calls. Tom believes nothing is more powerful (and difficult) than apologies. If you fail to do this, it can set of a downward spiral. If you do it, it can create a virtuous spiral.
DVD style course with completion certificate only
The 3 Most Important Words
It may be hard to say, but here are the three most important words for any leader, "I don't know!" Use them. Managers aren't hired because they have the answers. They're hired because they can find people with the answers.
DVD style course with completion certificate only
The 4 Most Important Words
As a leader, you don't know everything,. Remember (and use) these four words and you will benefit enormously. The words are, "What do you think?"
DVD style course with completion certificate only
50 Ways To Keep Your Customers
50 Ways To Keep Your Customers with Dr. Paul Timm provides those hands-on, do-it-now techniques and skills that will keep customers happy and ensure that they keep coming back.
We have said it before and we will say it again: like it or not, customer service is the competitive battleground for any - and every organization. Buying decisions in many cases will be made not only on the quality of the product but on the quality of the customer service. So, regardless of your jo... read more
DVD style course with completion certificate only
A Bias for Action
One of the original concepts from "In Search of Excellence" was "A Bias for Action." It's still very important. You need to try lots of stuff! Be willing to try and fix things. You'll always be ahead of the competition.
DVD style course with completion certificate only
A Bias for Action - Wayne Gretsky
One of Tom-s very favorite slides speaks directly to "bias for action." It-s a quote from the hockey player, Wayne Gretsky. Gretsky said, "You miss 100% of the shots you never take." Or, as Tom says, "If you aren-t trying it; it isn-t gong to happen!"
DVD style course with completion certificate only
A Complaint is a Gift
Using Customer Feedback as a Strategic Tool Show your team that complaints are an opportunity for everyone to learn & build customer relationships. True customer service isn’t catchy slogans or empty promises.
Using Customer Feedback as a Strategic Tool In this delightful animated program A Complaint is a Gift, we meet Complaint and join him on his journey through the Land of Catchy Slogans, the Land of Big Promises, and the Land of Lofty Visions as he seeks to be heard, acknowledged, and have his issues ... read more
DVD style course with completion certificate only
