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30 Ways to Make More Time
Managing Your Time Effectively Most people may think they are efficient. But unless they know how to manage their time, it’s unlikely they will ever be fully effective.
Managing Your Time Effectively Most people may think they are efficient. But unless they know how to manage their time, it's unlikely they will ever be fully effective. Poor time management can also have a knock-on-effect on their colleagues or team they work with.Show participants when and where ti... read more
DVD style course with completion certificate only
5 Questions Every Leader Must Ask
Engaging Your Team to Achieve Any Goal Today’s leaders face tremendous pressure to solve problems, achieve goals, manage change and improve productivity. This program illustrates how solutions can easily present themselves when leaders ask team members the right questions.
Engaging Your Team to Achieve Any Goal Today's leaders face tremendous pressure to solve problems, achieve goals, manage change and improve productivity. But leadership doesn't have to be so stressful.This program illustrates how solutions can easily present themselves when leaders ask team members ... read more
A Clear Picture - Harassment In The Public Sector
This program provides instruction on harassment prevention and deals with issues like the No Fear Act and the Reasonable Person Standard, which are specific to the public sector.
Harassment claims cost employers millions every year.Is your organization at risk? The EEOC receives nearly 20,000 workplace harassment and discrimination complaints each year, resulting in expensive lawsuits, negative media coverage and damaged morale.Effective anti-harassment training is one of th... read more
A Complaint is a Gift
Using Customer Feedback as a Strategic Tool  Show your team that complaints are an opportunity for everyone to learn & build customer relationships. True customer service isn’t catchy slogans or empty promises.
Using Customer Feedback as a Strategic Tool In this delightful animated program A Complaint is a Gift, we meet Complaint and join him on his journey through the Land of Catchy Slogans, the Land of Big Promises, and the Land of Lofty Visions as he seeks to be heard, acknowledged, and have his issues ... read more
DVD style course with completion certificate only
A Peacock in the Land of Penguins
Designed for all levels of the organization, this animated program teaches us to appreciate those whose backgrounds or personalities are different from our own.
Designed for all levels of the organization, this animated program teaches us to appreciate those whose backgrounds or personalities are different from our own. Meeting the challenges of a rapidly changing and increasingly diverse world is more important than ever. This animated, award-winning video... read more
A.C.T. with Integrity
Discrimination. Theft. Dishonesty. Are your employees prepared to face ethical issues and respond in ways that meet the high standards of your organization and adhere to the letter of the law? They can when they A.C.T.
Real Situations for Discussion Discrimination. Theft. Dishonesty. Are your employees prepared to face ethical issues and respond in ways that meet the high standards of your organization and adhere to the letter of the law? They can when they A.C.T. Analyze the situation Consider the consequences Ta... read more
Abilene Paradox
Leaders must make it safe for people to speak up if they think the team is headed in the wrong direction. This all-time bestseller drives home a powerful message about the importance of getting everyone’s honest opinion.
Leaders must make it safe for people to speak up if they think the team is headed in the wrong direction. This all-time bestseller drives home a powerful message about the importance of getting everyone’s honest opinion. How often has fear led you to say "yes" to a group endeavor when "no" was your ... read more
Accountability That Works!
Accountability That Works! will provide everyone in your organization with the tools they need for a greater sense of empowerment, effectiveness and increased productivity.
Accountability That Works! is an exciting, innovative training program that will provide everyone in your organization with the tools they need for a greater sense of empowerment, effectiveness and increased productivity. Participants will learn to view accountability as an ongoing process, a method... read more
An ADA Customer Service Course for Employees from McGuire Associates
The goal of this ADA customer service video training program is simple: it will help every employee deliver the best customer service to people with disabilities.
If you have customers with disabilities then this training program is a must see for every employee. An ADA Customer Service Course for Employees is designed to help you teach all your associates how they can properly provide superior service to customers with disabilities. An ADA Customer Service C... read more
Video course with post-test
An Inside Job: Meeting Internal Customer Needs
To demonstrate why and how people across a customer-facing organization must put internal customer care into practice.
To demonstrate why and how people across a customer-facing organization must put internal customer care into practice.Everyone in an organization forms part of a ‘customer-service chain’, which leads from dealing with customers right through the business. In a hotel scenario, an investigator is call... read more
Are You Listening, Jim?
The overall message is simple; hearing loss is permanent but preventable and everyone needs to take care of their hearing any time they are exposed to high levels of noise. 
From the award winning producers of Blueprints for Safety, CLMI Safety Training is pleased to announce its latest video training program for hearing conservation “Are You Listening, Jim?” The Are You Listening Jim training program presents the story of one worker’s struggle with his own inner voices... read more
Attitude: Radiating Possibility
Ben Zander, in his best selling video is the renowed Philharmonic Orchestra conductor takes you through a motivational presentation on improving your attitude, leadership and business.
World-renowned conductor of the Boston Philharmonic Orchestra, Ben Zander, delivers a revolutionary approach for breaking mental barriers that prevent connection with others. In this best-selling video training program Attitude: Radiating Possibility! Ben Zander teaches all employees, from the front... read more
DVD style course with completion certificate only