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Why do customers take their business elsewhere? 68% do so because of poor service! When you consider all the time, effort and money involved, just getting the customer into a business in the first place is quite an investment. A customer who receives bad service and does not return represents an enormous loss. Customer service speaker Bob Farrell says, "After all we’ve done to get the customer in our door and take care of them, we’re back to square one if they don’t say those three magic words... I’ll be back!"



Born in Brooklyn, New York during the roaring 20s, Bob Farrell succeeded where most failed by personally overseeing the creation of more than 130 Farrell’s Ice Cream Parlours. Beginning in 1963, Mr. Farrell coupled 100 hour weeks with an intense desire to provide his customers with the best in good food, fun and most importantly, great service. His outstanding commitment brought many personal and professional awards, including the Horatio Alger "Rags to Riches" Award and the National Restaurant Man of the Year Award.

Bob Farrell and his partners have opened 157 restaurants in the past 30 years and have never had a failure while they continued to operate them - this in a business with an 80% failure rate. Mr. Farrell’s other accomplishments include appearances on national talk shows, two Guiness World Records, completion of the New York Marathon, and a role in the John Huston film, "Minor Miracle."

Bob Farrell is featured in a number of programs, ioncluding "Give’em the Pickle" and "Leadership Pickles."

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Give 'Em The Pickle
Highly entertaining and motivational, the Give'em the PICKLE! training video will inspire everyone to do the most important thing they can do in business...take care of the customer!
The Give'Em The Pickle training video is one of the top customer service programs of all time. Hosted by Bob Farrell, Give em The Pickle combines motivation and customer service. You'll learn about pickles - pickles are those special or extra things you do to make people happy. It’s walking the cust... read more
Give'Em the Pickle Training Video Bundle
Bob Farrell's PICKLE Training Programs All-In-One! These three videos are the perfect way to integrate the Pickle Principles into your organization. Soon, your whole team will be laughing their way to better service!
Bob Farrell's PICKLE Training Programs If you thought that Give ’em the Pickle! was great on its own, just wait until you experience it bundled together with our two other pickle videos: What’s Your Pickle? and Leadership Pickles! Together, these three videos are the perfect way to integrate the Pic... read more
I'll Be Back!
Opening over 150 restaurants without a single failure, including the enormously popular Farrells Ice Cream Parlor of the 1970’s, Farrell is a master of serving the customer.
For 30 years, restaurateur Bob Farrell excelled in an industry with an 80% failure rate. Opening over 150 restaurants without a single failure, including the enormously popular Farrells Ice Cream Parlor of the 1970’s, Farrell is a master of serving the customer. As an added feature, Farrell intervie... read more
The Leadership Pickles
Bob Farrell is back with more insight to being a great manager in a great company!
What Bob Farrell did for customer service in the run away hit “Give `em the PICKLE!,” he’s doing again for leadership with “The Leadership Pickles!” What defines a leader? According to Bob Farrell... "Leaders are those who SERVE the people who SERVE the customer."Just as customers need pickles - tho... read more
What's Your Pickle? starring Bob Farrell
Bob is back, and he’s more entertaining than ever. This time he hits the road in a fun-filled search for the secrets of the world-class pickle givers. You’ll love the stories!
Bob is back!Bob Farrell is back and he’s more entertaining than ever. He hits the road in a fun-filled search for the secrets of the "world-class pickle givers". You’ll love the stories and truths he discovers! "If you look and you listen, your customers will tell you what your pickle is." This time... read more