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Demanding Customers
This easy-to-follow program shows how easy it is to enrage and frustrate these demanding customers.
This entertaining and amusing program demonstrates the techniques for making demanding customers satisfied. Four realistic scenarios draw on the everyday experiences of front-line staff and the different characters they face up to: Mr Snappy, Mrs Picky, Mr Yappy and Ms Flash.This easy-to-follow prog... read more
DVD style course with completion certificate only
If Looks Could Kill
The Power of Behavior How people behave when dealing with customers and colleagues can determine the success or failure of each interaction. The Power of Behavior
The Power of Behavior How people behave when dealing with customers and colleagues can determine the success or failure of each interaction. In If Looks Could Kill, a spoof detective case, careless failure has created a victim. At the doctor’s office, the shoe shop, the post office, and the station ... read more
DVD style course with completion certificate only
Report Writing
A good report takes minutes to read, holds its value for months and can be made available globally to countless people within any organization. This video helps you learn good report writing.
A good report takes minutes to read, holds its value for months and can be made available globally to countless people within any organization. It can also demonstrate the writer’s knowledge of the subject and quality of thinking.This program's engaging and humorous plot sets out six memorable steps... read more