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Results: 1 - 12 of 26

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Actions and Attitudes
Providing Extraordinary Customer Service The biggest advantage one organization can have over another is its employees. This program offers participants an opportunity to develop their customer service and selling techniques.
Providing Extraordinary Customer Service Today, more than ever, the biggest advantage one organization can have over another is its employees. This program offers participants an opportunity to develop and enhance their customer service techniques by examining many vignettes focusing on five specifi... read more
DVD style course with completion certificate only
Attitude Is Everything
Part of the Just A Call Away Series on telephone skills. Even over the telephone, the person at the other end of the line can see your attitude - and attitude counts for everything!
Part of the Just A Call Away Series on telephone skills. Even over the telephone, the person at the other end of the line can see your attitude - and attitude counts for everything! Using a realistic scenario of a customer backed into a corner, this video reveals to your CSRs some simple steps to ex... read more
Attitude Is...
Attitude. A little thing makes a big difference in your life AND career.
A human being can change their life… by changing their attitude. It’s up to you. It’s your choice. Attitude. A little thing makes a big difference in your life AND career. This short program shares thoughtful and poignant messages regarding the power and impacts of your attitude.The Attitude Is prog... read more
Attitude Virus
Curing Negativity in the Workplace With the Attitude Virus training program, viewers learn to identify the seven most common attitude virus carriers and how to inoculate themselves and your organization against them.
Curing Negativity in the WorkplaceOne bad attitude, like one bad apple, can infect your entire organization. With the Attitude Virus training program, viewers learn to identify the seven most common attitude virus carriers and how to inoculate themselves and your organization against them.If you spo... read more
Bad Apples
How to Deal with Difficult Attitudes It's sad but true, one or more "bad apples" can spoil a bunch of your best performers - or undermine your organizational culture.
How to Deal with Difficult AttitudesIt's sad but true--one or more "bad apples" can spoil a bunch of your best performers or undermine your organizational culture. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause. Scenarios and cl... read more
Building a Winning Team
Stanford Executive Briefings Jon Gordon Author, The Energy Bus outlines strategies for successfully uniting teams center on his belief that communication is key.
Jon GordonAuthor, The Energy Bus Jon Gordon’s strategies for successfully uniting teams build on the premise that communication is key. Building a Winning Team Program Highlights: Enhance employee engagement and trust to boost performance. Eliminate the subtle negativity that can sabotage teams. Fea... read more
Courage to Coach
A common sense approach to confronting tough employee performance situations Effective coaching is the single most important factor in employee development today.
A common sense approach to confronting tough employee performance situations Effective coaching is the single most important factor in employee development today. This program turns common sense into common practice with a four-step process that can be applied to any employee performance situation. ... read more
Developing Successful Mindsets
Steve’s negativity is now contagious, so watch as his coworkers and bosses try to help him create a more positive outlook.
Steve’s negativity is now contagious, so watch as his coworkers and bosses try to help him create a more positive outlook. Wishing, whining and wasting time must change. Steve’s negativity is now contagious so everyone needs to learn: Don’t: Dwell on negativity Instead: Focus on strengths Don’t: Giv... read more
DVD style course with completion certificate only
Ensuring a Respectful Workplace
Insensitive racist remarks and talking behind people’s backs cause hurt all around. Serena is concerned that the culture in the office lacks basic elements of respect.
Insensitive racist remarks and talking behind people’s backs cause hurt all around.Serena is concerned that the culture in the office lacks basic elements of respect. The issue is addressed head on as members of the team confront Carol about some of the racist and insensitive comments she has made i... read more
DVD style course with completion certificate only
FISH! for Leaders - Choose Your Attitude
New Release! Choose Your Attitude from the Fish for Leaders training program shows you how to show up for your team in a way that picks them up.
New Release from the FISH! For Leaders Series As leaders, there are going to be days when your attitude is not what you’d like it to be. That’s understandable - you’re human. But it’s critical to remember that as a leader, your attitude has a major influence on the people around you. Their attitude ... read more
Getting the Best from Others
Stanford Executive Briefings Doug Harris Managing Director and Leader, The Kaleidoscope Group
Doug Harris Managing Director and Leader, The Kaleidoscope Group Not understanding what motivates each individual, managers offer incentives that are not meaningful, or encouragement that backfires and alienates their staff. In the Getting the Best from Others video, Doug Harris explains the steps f... read more
Gifts from the Mountain
Simple Truths for Life's Complexities Gifts from the Mountain is a training program that helps viewers better handle everyday challenges in life and at work.
Simple Truths for Life’s Complexities We all climb some kind of mountain every day. By slowing down and considering our surroundings, we can better appreciate the journey and lead more productive, positive, and purposeful lives. Gifts from the Mountain is a new full-length training program that help... read more