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Results: 1 - 12 of 15

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Actions and Attitudes
Providing Extraordinary Customer Service The biggest advantage one organization can have over another is its employees. This program offers participants an opportunity to develop their customer service and selling techniques.
Providing Extraordinary Customer Service Today, more than ever, the biggest advantage one organization can have over another is its employees. This program offers participants an opportunity to develop and enhance their customer service techniques by examining many vignettes focusing on five specifi... read more
DVD style course with completion certificate only
Attitude Is...
Attitude. A little thing makes a big difference in your life AND career.
A human being can change their life… by changing their attitude. It’s up to you. It’s your choice. Attitude. A little thing makes a big difference in your life AND career. This short program shares thoughtful and poignant messages regarding the power and impacts of your attitude.The Attitude Is prog... read more
Bad Apples
How to Deal with Difficult Attitudes It's sad but true, one or more "bad apples" can spoil a bunch of your best performers - or undermine your organizational culture.
How to Deal with Difficult AttitudesIt's sad but true--one or more "bad apples" can spoil a bunch of your best performers or undermine your organizational culture. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause. Scenarios and cl... read more
Courage to Coach
A common sense approach to confronting tough employee performance situations Effective coaching is the single most important factor in employee development today.
A common sense approach to confronting tough employee performance situations Effective coaching is the single most important factor in employee development today. This program turns common sense into common practice with a four-step process that can be applied to any employee performance situation. ... read more
Developing Successful Mindsets
Steve’s negativity is now contagious, so watch as his coworkers and bosses try to help him create a more positive outlook.
Steve’s negativity is now contagious, so watch as his coworkers and bosses try to help him create a more positive outlook. Wishing, whining and wasting time must change. Steve’s negativity is now contagious so everyone needs to learn: Don’t: Dwell on negativity Instead: Focus on strengths Don’t: Giv... read more
DVD style course with completion certificate only
Ensuring a Respectful Workplace
Insensitive racist remarks and talking behind people’s backs cause hurt all around. Serena is concerned that the culture in the office lacks basic elements of respect.
Insensitive racist remarks and talking behind people’s backs cause hurt all around.Serena is concerned that the culture in the office lacks basic elements of respect. The issue is addressed head on as members of the team confront Carol about some of the racist and insensitive comments she has made i... read more
DVD style course with completion certificate only
Gifts from the Mountain
Simple Truths for Life's Complexities Gifts from the Mountain is a training program that helps viewers better handle everyday challenges in life and at work.
Simple Truths for Life’s Complexities We all climb some kind of mountain every day. By slowing down and considering our surroundings, we can better appreciate the journey and lead more productive, positive, and purposeful lives. Gifts from the Mountain is a new full-length training program that help... read more
Hire for Attitude
With fewer people doing more work these days, organizations cannot afford costly hiring mistakes and the resulting turnover. Finding the right person with the right attitude and mind-set is a top priority.
Have you ever hired an employee who you thought was perfect for the job - only to find out later that the person was not a good fit for the position? Quite simply, an individual may have the skills to do a job but not the right attitude.With fewer people doing more work these days, organizations can... read more
DVD style course with completion certificate only
Life is good ...and work can be too!
Learn how to inspire employees, improve attitude, and deliver great customer service in this high-energy, motivational training program that profiles the company Life is good.
Can you imagine a workplace where people really want to come into work every day? How about working in an organization where employees are optimistic and motivated and deliver great customer service? Imagine that you can bring these ideas to your workplace...You can! "Life is good and work can be to... read more
DVD style course with completion certificate only
Managing a Complainer
Marcus demonstrates his effective conflict resolution skills to bring the situation under control. Anger is an outward expression of discontent. Managing anger calmly and effectively is a life skill.
Barney, a neighbor, is irate because his car is blocked in, and gets more angry to discover staff who do not speak English and that Carlos is no longer cleaning the garage and is now the new receptionist. Carlos tries to show empathy for Barney but it backfires. Carol escalates the anger whilst Marc... read more
DVD style course with completion certificate only
Mindset Matters
Part of The Happiness Advantage training program. Mindset Matters shows that when we believe good things will happen and express faith in our own abilities, we’re actually more likely to succeed.
Part of The Happiness Advantage training program. Many studies have shown that when people receive a sugar pill that they believe is real medicine, their health will actually improve. Mindset Matters will demonstrate that the same thing, called the Placebo Effect, can happen in your brain while you’... read more
DVD style course with completion certificate only
Sales Motivation and Results Today - S.M.A.R.T.
Football’s winning coaches Mike Ditka, Sean Payton, Rex Ryan, and Bobby Bowden talk about how to be successful at selling. Learn four critical selling skills in order to optimize success.
Part of the Winning Coaches Series Football’s winning coaches Mike Ditka, Sean Payton, Rex Ryan, and Bobby Bowden talk about how to be successful at selling in this fast-paced training program. These coaches have an amazing track record of success. Now you can take their core lessons and apply them ... read more
Featured Programs DVD style course with completion certificate only