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ART of Customer Service
This customer service video offers fun and easy-to-remember guidelines to increase customer satisfaction.
This customer service video offers fun and easy-to-remember guidelines to increase customer satisfaction. Excellence in customer service boils down to three basic ideas: give customers the attention they want, the respect they deserve, and the time to answer their questions and take care of their ne... read more
Conflicts in the Workplace
There will always be conflict. The secret is learning to manage it successfully. Doing so empowers you to take control of your life—and career.
Sources & Solutions Conflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and toward personal attacks. Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee ... read more
Customer Service Counts
This program uses humor to show employees that being good at customer service and taking pride in their work is not only a job requirement, but can be personally satisfying as well.
Loyal, happy customers and clients are the foundation of your success. The best customer service is how they get that way! Your business or organization wouldn't exist without your customers. But sometimes this all-important fact gets lost in the demands of daily activities. This award-winning train... read more
Customer Service: The Telephone Connection
Excellent telephone customer service doesn't just happen. It requires dedication, skill—and enthusiasm.
Excellent telephone customer service doesn't just happen. It requires dedication, skill—and enthusiasm. Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. In the Customer Service The Telephone Co... read more
Dealing with the Irate Customer
Angry customers hurt your company's image, disrupt your workday, and cost your company business. Turn angry customers into satisfied customers.
Angry customers hurt your company's image, disrupt your workday, and cost your company business. Dealing with the Irate Customer teaches simple communication techniques that will help employees resolve disputes and calm angry customers quickly and professionally. It's hard to keep your cool when dea... read more
The Drug-Free Workplace
This program will reaise your employees’ awareness of drugs and alcohol in the workplace and will encourage them to get help if they or a coworker is affected by drug or alcohol abuse.
Setting the Standard Federal regulations require drug-free training for certain agencies, contractors and occupations. Even if drug-free training is not legally mandated in your business or industry, everyone benefits from raising employee awareness on the impact that drugs or alcohol can have on yo... read more
Employment Laws: What Supervisors Need to Know
The Employment Laws training DVD will help supervisors respond appropriately when faced with issues of fairness, scheduling, employee requests for leave or accommodations, and the challenges presented by social media in the workplace.
Narrated by experienced labor and employment law attorney, Nancy Yaffe, JD of Fox Rothschild LLP, this spot-on training video shows a series of stories that illustrate the kinds of legal questions that commonly occur in our workplaces. These stories, along with an explanation of relevant laws, will ... read more
Fire Safety and Evacuation
Keeping Your Workplace Safe Use this fire safety video to teach basic fire safety skills and the best ways to stay safe during an evacuation.
Keeping Your Workplace Safe Use this fire safety video to teach basic fire safety skills and the best ways to stay safe during an evacuation. It’s one thing to understand the importance of fire safety and another to be prepared when a fire emergency strikes. Knowing how to prevent fires, keep a clea... read more
Harassment and Diversity: Respecting Differences Employee & Manager Combo
A diverse organization cannot function smoothly without respect and trust. Teach your employees inclusiveness. Explain to supervisors their responsibilities under the law. 
A diverse organization cannot function smoothly without respect and trust. Teach your employees inclusiveness. Explain to supervisors their responsibilities under the law. Harassment is not just about sex. It can also be about race, religion, age, disabilities and other protected characteristics. Ha... read more
Harassment and Diversity: Respecting Differences Employee Version
This workplace harassment training video explains that every employee has the responsibility to maintain a harassment-free workplace. 
This workplace harassment training video explains that every employee has the responsibility to maintain a harassment-free workplace. Workplace harassment is not just about sex and gender. It can also involve various cultural differences, race, religion, age, disabilities and other protected charact... read more
Harassment and Diversity: Respecting Differences Manager Version
Managing in a diverse workplace can be a challenge, but every manager has the responsibility to maintain a harassment-free workplace. 
Managing in a diverse workplace can be a challenge, but every manager has the responsibility to maintain a harassment-free workplace. While sexual harassment gets the bulk of the attention, there are other forms of workplace harassment that can be just as detrimental. Diversity in business should be... read more
HazMat: What You Need to Know
The number one goal of HazMat (HazCom) training is to reduce accidents and injuries. 
The OSHA Hazard Communication Standard (HCS or HazCom) requires that employees who work with potentially hazardous chemicals receive information about how to use these substances safely. This includes knowing how to read and understand the newly revised Globally Harmonized System (GHS) labels and 16... read more