617-354-0017

Enterprise Media is your one stop solution for your training needs: including streamed learning, DVDs, USBs, and more.

Results: 1 - 12 of 24

Courses Per Page
Course View Style
Are You With Me?
Through a series of humorous vignettes, you will learn the basics of telephone courtesy. From making calls, leaving messages, and putting people on hold, Are You With Me? connects all the rules of telephone courtesy to a single, easy-to-remember concept.
Are You With Me? teaches employees the basic rule of telephone courtesy. Developing good telephone manners comes from making a personal connection with whomever is on the other line. Once you make the personal connection, all the basic do's and dont's of telephone courtesy will soon follow.From maki... read more
Attitude Is Everything
Part of the Just A Call Away Series on telephone skills. Even over the telephone, the person at the other end of the line can see your attitude - and attitude counts for everything!
Part of the Just A Call Away Series on telephone skills. Even over the telephone, the person at the other end of the line can see your attitude - and attitude counts for everything! Using a realistic scenario of a customer backed into a corner, this video reveals to your CSRs some simple steps to ex... read more
Call of the Mummy
The Call of the Mummy uses entertaining, engaging vignettes featuring Customer Service Representatives in business, government and healthcare to illustrate the do's and don'ts of customer service on the phone.
With entertaining vignettes featuring customer service representatives in government, health care and business, Call of the Mummy shows your CSRs eight key skills for providing quality service to everyone who calls in. Telephone customer service representatives (CSRs) give an organization heart, sou... read more
Call to Order
Converting Telephone Inquiries Into Sales Using proper telephone behavior, upselling and there by increasing profits are the themes of Call To Order.
Converting Telephone Inquiries Into Sales If your organization instructs customers to "call our toll free hotline," "call direct" or simply "call us," then your inbound staff must know how to take full advantage of incoming calls. Using proper telephone behavior, upselling and there by increasing pr... read more
Customer Service Essentials
Whether it happens in person, by telephone, or online, good customer service is vital 
Whether it happens in person, by telephone, or online, good customer service is vital. In fact, it’s just as important as advertising or product quality in building a company’s reputation and it can decide, ultimately, whether or not that company will survive. This Customer Service Essentials three-... read more
Customer Service Gone Viral
Learn how to handle a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, social media, rants and blogs.
It used to be when someone received bad service, they would tell a few friends... now, they tell the world. You can't help but notice that almost everything we do now has a chance of being recorded, reviewed and presented to the entire planet. Without question, customers are making their buying deci... read more
DVD style course with completion certificate only
Customer Service: The Telephone Connection
Excellent telephone customer service doesn't just happen. It requires dedication, skill—and enthusiasm.
Excellent telephone customer service doesn't just happen. It requires dedication, skill—and enthusiasm. Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. In the Customer Service The Telephone Co... read more
Customers With A Difference
Part of the Just A Call Away Series on telephone skills. How do you handle a customer with a different cultural background or for whom English is a second language? What do you do, and how do you do it? Watch and learn.
Part of the Just A Call Away Series on telephone skills. How do you handle a customer with a different cultural background or for whom English is a second language? What do you do, and how do you do it? Watch and learn. This program deals with one of the biggest problems that organizations have: Tal... read more
Employee's Guide to Customer Loyalty
Combines 4 popular customer service programs to develop employee skills and awareness in the area of building customer loyalty.
When it comes to workplace competencies, there aren’t many more important than knowing what it takes to grow a base of loyal customers. To be successful long- term, organizations must ensure that people at all levels demonstrate a commitment to keeping good customers from going elsewhere. Several ve... read more
INVISIBLE Meeting
How productive was your last conference call? As travel costs rise and budgets shrink, conference calls are rapidly replacing face-to-face meetings. Many people have not learned the skills needed to make this type of meeting effective.
How productive was your last conference call?As travel costs rise and budgets shrink, conference calls are rapidly replacing face-to-face meetings. Unfortunately, many people have not yet learned the skills needed to make this type of meeting effective. We have all participated in ineffective confer... read more
DVD style course with completion certificate only
It's Your Call
Part of the Just A Call Away Series on telephone skills. Teach your call center people the essentials in achieving ever-increasing sales targets without jeopardizing good customer care. A perfect training tool for effective cross-selling.
Part of the Just A Call Away Series on telephone skills. Teach your call center people the essentials in achieving ever-increasing sales targets without jeopardizing good customer care. A perfect training tool for effective cross-selling.Armed with the practical skills revealed in Its Your Call, you... read more
It's Your Call - Customer CARE on the Phone
Remarkable Customer C.A.R.E. On The Phone Great customer service professionals make a choice. They choose to do all they can to make their customer’s experience as positive as it can be.
Remarkable Customer C.A.R.E. On The Phone Great customer service professionals make a choice. Everyday, with every customer, on every call, they choose to do all they can to make their customers experience as positive as it can be.In other words, they know how to care. From being an active listener ... read more