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Results: 1 - 10 of 10

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Are You With Me?
Through a series of humorous vignettes, you will learn the basics of telephone courtesy. From making calls, leaving messages, and putting people on hold, Are You With Me? connects all the rules of telephone courtesy to a single, easy-to-remember concept.
Are You With Me? teaches employees the basic rule of telephone courtesy. Developing good telephone manners comes from making a personal connection with whomever is on the other line. Once you make the personal connection, all the basic do's and dont's of telephone courtesy will soon follow.From maki... read more
Customer Service Gone Viral
Learn how to handle a variety of customer service problems presented as viral videos, recorded phone conversations, music videos, social media, rants and blogs.
It used to be when someone received bad service, they would tell a few friends... now, they tell the world. You can't help but notice that almost everything we do now has a chance of being recorded, reviewed and presented to the entire planet. Without question, customers are making their buying deci... read more
DVD style course with completion certificate only
Customer Service: The Telephone Connection
Excellent telephone customer service doesn't just happen. It requires dedication, skill—and enthusiasm.
Excellent telephone customer service doesn't just happen. It requires dedication, skill—and enthusiasm. Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. In the Customer Service The Telephone Co... read more
On The Receiving End (Call Center Training)
This video teaches how to create a great customer experience in a call center.
Customers who are fatuous, difficult or helpless are every call center operator’s worst nightmare. However, it often requires more than just a good telephone manner to deal with these types of people - good training is essential.On the receiving end uses British humour to show how customers can be k... read more
DVD style course with completion certificate only
Teaching Greetings
An everyday greeting is usually taken for granted. Yet judgments are often made from those first words.
Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegates the task to Alex who patiently teaches Carlos how to introduce himself, how to address and greet visitors, and ways to build rapport and make people feel comfortable. She is an encour... read more
DVD style course with completion certificate only
Telephone Behavior: The Rules of Effective Communication
Presented by John Cleese, Telephone Behavior explains how people’s behavior can either wreck a telephone conversation or make it into a highly effective piece of communication.
Presented by John Cleese, Telephone Behavior explains how people’s behavior can either wreck a telephone conversation or make it into a highly effective piece of communication. By learning how to master the techniques of professional telephone behavior, all employees at all levels will be able to ha... read more
DVD style course with completion certificate only
Telephone Training DVD Set
Your complete guide to telephone communication! Regardless of all the new technology, the telephone is still the most used business tool in today's work place.
Your complete guide to telephone communication! Regardless of all the new technology, the telephone is still the most used business tool in today's work place. It is also the most abused communication tool. This training set includes three separate programs to help your staff provide great customer ... read more
Use the Telephone the Right Way
Master today's key skills and strategies for effective telephone use. Learn how to apply 14 key call-handling skills that will boost not only your organization's credibility and bottom line, but also their own professionalism and value.
Master today's key skills and strategies for effective telephone use. Good common sense telephone techniques and old-fashion courtesy - especially in today's digital age - often define crucial business moments. Poor telephone skills can cause customer dissatisfaction or loss of customers, damage the... read more
DVD style course with completion certificate only
When the Phone Rings
Telephone Skills for Better Service Those who answer the phones are speaking for everyone in the company. Make sure they have training.
Telephone Skills for Better Service When the phone rings, your employees have only a few seconds to set a tone. To communicate that your company listens to customers and gives them what they need- every single time they call.Great telephone service doesn't have to be a thing of the past. Even with t... read more
Winning Telephone Tips
The 30 action tips in this program can be put to use immediately and is perfect for everyone in your organization to improve telephone skills and workplace efficiency - anyone from the mail room to the office of the president will benefit.
Hundreds of millions of telephone calls are made each and every day. Yet, the most used and often abused business tool, bar none, is the telephone. Have you ever called a company and had to ask the operator to repeat the name of the company one, two or even three times because the person answering t... read more
DVD style course with completion certificate only