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Results: 1 - 9 of 9

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But I Don't Have Customers
But I Don't Have Customers! can help your employees learn to value each other, which results in increased performance throughout your entire organization. Business and Government versions available.
But I Don't Have Customers! can help your employees learn to value each other, which results in increased performance throughout your entire organization. This video teaches your employees the steps and techniques for defining their internal customers and how to serve them appropriately. By asking q... read more
Customer Service: The Telephone Connection
Excellent telephone customer service doesn't just happen. It requires dedication, skill—and enthusiasm.
Excellent telephone customer service doesn't just happen. It requires dedication, skill—and enthusiasm. Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone. In the Customer Service The Telephone Co... read more
The Excellence Files - Southwest Airlines
Company Culture: Out of the Ordinary Watch Herb Kelleher and the Southwest Team as they break records in customer service, and have fun at work!
Company Culture: Out of the Ordinary Watch Herb Kelleher and the Southwest Team as they break records in customer service, and have fun at work! This award winning program has been called the sequel to In Search of Excellence. The Excellence Files gives you insights into what smart companies are doi... read more
DVD style course with completion certificate only
The Goal - Dramatic Version
The Goal shows your employees how to think logically and consistently to determine "cause and effect" relationships between their actions and the results.
The Goal dramatic version can teach your employees how to think logically and consistently to determine "cause and effect" relationships between their actions and the results. Utilizing The Goal program can result in ongoing improvement throughout your entire organization.The Goal is a dramatic vide... read more
Inside Information
A silo-buster's guide to internal customer service Most organizations recognize that exceptional service is vital to winning and retaining customers - but very few treat their internal customers with the same level of respect.
A silo-buster's guide to internal customer serviceMost organizations recognize that exceptional service is vital to winning and retaining customers - but very few treat their internal customers with the same level of respect and support as they do their external customers.Inside Information will enc... read more
DVD style course with completion certificate only
Little Big Things: Service
Tom will help you and your teams organizationally attack, dismantle, and rebuild how you view the service you provide to your customers.
The Little BIG Things with Tom Peters We are very excited to announce the release of our new Tom Peters program titled The Little BIG Things!The Little BIG Things contains 91 individual (2 to 3 minute) segments of Tom telling stories and reminding us of what you as a manager, leader and employee nee... read more
Social Investment
Part of The Happiness Advantage training program. Social Investment will teach you how to use your social support to get you through stressful situations.
Part of The Happiness Advantage training program. Many people tend to keep to themselves when faced with stress. However, this is one of the worst things you can do! The best predictor of happiness is social support. Capitalizing on social relationships actually increases happiness and productivity.... read more
DVD style course with completion certificate only
Spread Good Vibes
At the company Life is good, "Spread Good Vibes" means delivering great customer service - internally and externally.
The team at Life is good thinks that spreading good vibes is an important part of their success.  What does "spread good vibes" mean?  It means delivering great customer service.  It means treating your fellow workers with respect and making each day special.  It means giving back to your community.... read more
DVD style course with completion certificate only
Supporting Others
Being supportive is an essential skill for teams. It takes very little effort to show support.
Marcus creates an award for the most supportive employee of the month and challenges the team to be supportive, saying everyone will be judged on who offers the most support to Tammy. People offer various forms of support and the outcome results in more winners and losers than expected. Marcus feels... read more
DVD style course with completion certificate only