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Results: 1 - 12 of 188
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10 Vital Rules for Giving Incredible Speeches and Why Theyre Irrelevant
Tom Peters tackles the fear of public speaking with instruction and tips on how to relax and overcome the obstacles.
Once a year, Toastmasters International gathers its representatives from chapters around the world to present its prestigious Golden Gavel Award. In 1990, the award went to Tom Peters, certainly one of the most requested speakers in the business world. In accepting the award, Peters addressed the au... read more
DVD style course with completion certificate only
A Complaint is a Gift
Using Customer Feedback as a Strategic Tool Show your team that complaints are an opportunity for everyone to learn & build customer relationships. True customer service isn’t catchy slogans or empty promises.
Using Customer Feedback as a Strategic Tool In this delightful animated program A Complaint is a Gift, we meet Complaint and join him on his journey through the Land of Catchy Slogans, the Land of Big Promises, and the Land of Lofty Visions as he seeks to be heard, acknowledged, and have his issues ... read more
DVD style course with completion certificate only
A Kick in the Attitude with Sam Glenn
Part of the Sam Glenn Series Sam Glenn uses humor and motivational stories to give you and your entire team a positive Kick in the Attitude in this award winning, funny and inspirational video.
Part of the Sam Glenn DVD Series Let’s face it, we can all benefit from a positive attitude. In fact, we can all use a good “Kick In The Attitude” now and then. But how do you do it? Well, Sam Glenn has the answer – and you’ll laugh as you learn in this humorous and motivational video. We cannot con... read more
DVD style course with completion certificate only
A Workout for the Mind
Training programs from Dr. James will help your managers and employees better understand and manage change at work and in their personal lives.
Training programs from Dr. James will help your managers and employees better understand and manage change at work and in their personal lives. Technological, organizational and cultural change can be frightening, as well as tremendously personal. In her latest lecture, Dr. Jennifer James provides y... read more
DVD style course with completion certificate only
Adventures in Sales, Service, and Self-Esteem
Motivate and inspire your employees to higher levels of sales and service. You'll be entertained with animation, music and effects as you learn six key lessons. Bonus material on angry customers.
Do you need to motivate and inspire your employees to higher levels of sales and service? Are you looking for good ideas to make your customers happier? Are you looking for a way to deal with angry customers?If you are, then you need Adventures in Sales, Service and Self-Esteem. You’ll be entertaine... read more
DVD style course with completion certificate only
America3: The Power to Create
Put the formula that won America’s Cup, yachting’s most coveted prize, to work in your organization. Learn about the power of teamwork, technology, and talent.
Put the formula that won America's Cup, yachting's most coveted prize, to work in your organization. The crew of America 3 won the America's Cup by overcoming obstacles and focusing on teamwork, technology, and talent. You can learn how this unique combination of organizational skills led to victory... read more
DVD style course with completion certificate only
Another Meeting?
Watch how a meeting that starts with mundane information can be transformed. This over-the-top video will motivate everyone to have better meetings – and you’ll laugh, too!
Tired of meetings that are unnecessary, aimless and lack productivity? Well thankfully here is a meeting opener that will help make your meetings shorter, more focused, more productive, and fun! In this meeting opener you will see how a meeting that starts with mundane information and tasks complete... read more
DVD style course with completion certificate only
The Balancing Act: Gender Issues and Career Development
Program #12 of the Building A Diverse Workforce For The Global Millennium Series. This program will generate great discussion on gender issues and how to balance career and family.
A couple of years ago, View Magazine called our series, Diversity: Creating Success for Business and People "one of the best products about diversity on the market." And customers agreed. Now, we can offer you a follow-up series from the same company, ARMC. Building a Diverse Workforce for the Globa... read more
DVD style course with completion certificate only
Beyond Close to the Customer
Tom Peters gives 20 proposals for improving customer service in this presentation in front of an audience.
In "Beyond Close To The Customer," Tom Peters picks up where the program "A Passion for Customers" left off. Before a live audience, Tom Peters presents an instructional, how-to program on customer service in which he discusses 20 specific propositions that need to be addressed by any organization s... read more
DVD style course with completion certificate only
Beyond Words for Healthcare
A Body Language Guide for Healthcare Professionals In this program, you will understand the key body language cues that communicate proper bedside manners while still maintaining business efficiency.
A Body Language Guide for Healthcare Professionals Can you imagine a situation where you could communicate with your patients without saying a word? Or create an environment where your patients feel safe, comfortable, and free to discuss their health? Well now you can! Day after day, your patients a... read more
Featured Programs
Video course with post-test
The Big Finish - Closing The Sale
Fern Bratten uses humor and personal stories to teach sales skills. In this third program in her 3-part series, she gives lessons for closing the sale.
There is no doubt that the hardest job that a sales professional has is overcoming objections and closing the sale. In this program, Fern Bratten uses humor, great examples, and concrete tools to close the sale. Fern opens with a motivational message about the customer - and how we should be gratefu... read more
DVD style course with completion certificate only
Building A Diverse Workforce for the Global Millennium
A 20-volume series that covers a huge variety of diversity issues. Each program also presents critical business concepts like building trust and respect, performance appraisals, team building and leadership.
A couple of years ago, View Magazine called our series, Diversity: Creating Success for Business and People "one of the best products about diversity on the market." And customers agreed! Now, we can offer you a follow-up series from the same company, ARMC. Building a Diverse Workforce for the Globa... read more
