Jordan’s Furniture: Re-imagine The Customer Experience

Tom Peters

Jordan's Furniture is one of the leading furniture retailers in New England. They are known for great service – and for giving customers a unique experience. Now, Tom Peters shows you how Jordan’s has made every aspect of the shopping experience for furniture fun – and different. And how that in turn makes Jordan’s so successful.

In this fast-paced and entertaining video, you will gain insights into delivering great customer service! You’ll also see how to make your customer’s next experience a memorable one.

KEY LEARNING POINTS

Give The Customer a WOW! Experience

Deliver Outstanding Service – Before, During, and After the Sale

Know How Your Product Fits the Customer’s Needs

Have Fun!

This training package includes the video and a workbook plus Mardi Gras beads. Please call for pricing if purchasing multiple modules from Tom Peter's Re-Imagine Series.

Exciting News! This program can now be streamed over the web! Would you like to see how easy it is? Check out the Streamed Learning Demo and see for yourself. Simply fill out the registration and take the tour, but don't forget to read the yellow notes!

Produced by Enterprise Media

Style

Case Study w/Instruction

Uses

Customer Service
Business Case Studies
Improving Sales, Attitude, and Service
Retail Training

Enterprise Media offers the following discounted pricing on this program (discounts applied at checkout):

Federal Government (10% off)
State and Local Government (10% off)
Federal Government (GSA) (25% off)
Non Profit (10% off)
University and Graduate School (20% off)
K-12 (20% off)

		Jordan’s Furniture Leader's Guide (.pdf) Download Adobe Reader

		Jordan’s Furniture - Full Preview (.wmv, registration required) Download Windows Media Player